I'm absolutely LIVID. I needed a patch on my tire, the front desk couldn't confirm if it could be…read moredone. He told me because of the age of my spare, if something went wrong with the patch, I had to agree to buying a replacement. I was disappointed but I agreed because I understand the risk. The gentleman at the desk told me it would be ready around 5:30. HE FAILED TO TELL ME THEY WOULDN'T CALL ME WHEN IT WAS READY AND THEY CLOSE AT 6PM! I have to spend the night locked out of my home because they have my car AND my keys. Not only do I not have my car for the night, I have no idea if the work was done. I am in awe the insanity of this situation.

I made an appointment for a tire rotation. I was told multiple times it would definitely be done…read morewithin an hour of my arrival time. My wife and I dropped off the car and went for a walk. We came back after exactly an hour and the car still hadn't been moved. We ended up having to wait another 35 minutes before we got the car back. They told me they would do an alignment check as well which was never done. I had a similar experience with this shop when I purchased the tires 6 months ago. I was happy with the price I got the tires for, but the service was slow. Last time, they took over 90 minutes longer than the promised time. I get it. Sometimes things get busy...but I have given them two chances now and both times I was disappointed. Don't plan on getting anything done quick here. If you are dropping off, then it may be fine. But if you are needing something done and don't have the ability to drop-off, plan for a good chunk of your day to be consumed and don't trust the given timelines. Hopefully they can improve the accuracy of their time estimates or better prioritize their customers to ensure better customer service.

This place is great. They are incredibly fair and very honest and care about their customers. They…read moreare not trying to be anything more than honest guys making sure your car works smoothly. I've turned my entire family onto them. If you are looking for a place that isn't going to sell you things you don't need but will make sure you are safe and working, this is the place. Great value.

Writing an update to my previous review from 2020! After nearly 5 years of going to Adams, we've…read morebeen able to also get their help with tune-ups, oil changes, and another round of tires. I plan on returning for an alignment on my car and new tires for my wife once hers need to be replaced in the coming months. Their pricing beats every auto repair chain in the area. Their service is always quick and their staff is always friendly, especially their mechanic. A little, possibly already-known, hack you can do is to take the diagnostics report that your auto repair shop chain creates for you after performing a service and bring it to Adams to see if their mechanic is able to help you with the repairs. They'll more than likely have to order the parts and you'll need to return again once they arrive but I can almost guarantee you the pricing will beat the big name auto repair shops.

They were the best, a family owned business who serviced my mother''s cars, my cars and my children…read morecars. My mother told me about the business when their father was running it. We've met his wife, sons, grandsons - all who have helped run the business for over 25 years. The prices were reasonable, everyone was caring and helpful. They were definitely a hidden gem, even after getting busy, I did not mind waiting. Just found out it's closed, we heard the rumbling as the gentrification of that area started happening. Will miss Montalvo's tires. From my family to the Montalvo family!

Was great til they closed! There's no other shop in this city that could compare and now we are…read morescrewed without them.

When you have a tire issue with your car Discount Tires should always be your first choice. When it…read morecomes to prices and customer service this location on John Young beats everyone in town. The employees here are always very welcoming when you walk thru the door and are very good at listening to what your issues are and solving them for you. While your vehicle is being serviced they come into the guest waiting area to give you full updates on your repairs. I have been using discount tires for over 35years now and this location has won my business over and over. The management at this location should be commended with the employees they have gotten and the great job they do each and every day!

These guys are life savers. I was at Costco getting warranty flat repair, but unfortunately tire…read morecouldn't be patched per policy, and the didn't offer a replacement (no longer available). Called late day was able to get in. Discount honored the treadwear warranty on tires and was able to get me in a full set cheaper than Costco did on last set. Discount is my go to from now on. Thanks manager and staff..

I had a good experience overall. The mechanics were knowledgeable and polite, and they fixed the…read moreissue correctly. The waiting time was a bit longer than planned.

I had a nail in one tire, they recommened to replace two tires...in December. I did…read more Later in Feb. I had another nail in a tire...three all together. This time I went to Costco. There I was told the tire were 2023, old and adviced I replace them.

We went to Goodfelo's on a Saturday when our car decided to start shaking when we accelerated…read more Hardly any other car shops were open on this Saturday, so we appreciate their hours! Goodfelo's gave us a quote of $75-$150 for the diagnostic fee which seemed reasonable compared to others. We had the check engine light on and also the TRAC off light on, they charged us $75 for our diagnostic fee. They started work on Monday and we had the car by Tuesday morning. They replaced a coil that went bad and our spark plugs which weren't causing the problem but they said they were very old and recommended it. I like that they ask you first what services you want them to perform before they just do it. Our total for diagnosis, the coil and the spark plugs was $600.

Very hard to find a honest mechanic these guys are top notch .They will not fix something unless it…read moreneeds to be fixed. The honesty and integrity is what keeps me coming back .I had extensive work done on my car nothing but five stars. It has taking many years to find a shop like this if you have a problem with your car you should check these guys out they will really take care of you ,they are priced Right extremely honest good and people .

Very reasonable prices and I didn't feel pressured into doing unnecessary thing like in alot of…read moreother shops. Service was promp and they were very courteous

If you value your vehicle, do not take it to this business…read more I bought a deal they had on Groupon for an oil change. I had to call four separate times just to schedule a basic oil change. Each time, I was given a different excuse as to why they could not perform the service. Eventually, I was told to call back on Thursday to schedule for Friday -- which I did exactly as instructed. When I called back, they again asked for my vehicle's make and year. At that point, I was told the promotional deal only applied to vehicles 2015 and newer. This restriction was never mentioned during any of my previous calls, nor is it stated anywhere in the advertised description. To introduce new conditions at the last minute is dishonest and completely unacceptable -- especially for something as routine as an oil change. Despite the red flags, I proceeded with the service. When I returned home, I checked the oil level because by that point I had zero confidence in the quality of their work. The oil level was nearly a full inch above the maximum fill line. Overfilling engine oil is not a minor mistake -- it can cause serious damage to an engine. This level of negligence is alarming. The owner was busy talking on his phone throughout the service, and it is clear he either failed to properly check the oil level afterward or could not be bothered to correct it. Either explanation is unacceptable. Had I not double-checked their work, my engine could have suffered significant damage. That is not just poor service -- it is reckless. I strongly urge others to think carefully before trusting this business with their vehicle.

I blew a tire when someone pulled out in front of me on orange avenue by the hospital. I made it to…read moredoctors on time but tire was totally flat and mangled . I had to wait for the truck to put on spare tire which was bad . I had only minutes to get to Mikes before they closed . They knew I was coming and I pulled right up to the garage, I was in and out with a beautiful lightly used tire in less than 7 minutes !! These guys are awesome!!! I won't take my business anywhere else !!! Bonnie C

Fast and quality service but they overcharged me for alignment. ...................................read more

I am extremely grateful for the excellent service that I received this evening at The Firestone…read morelocated 7727 University Blvd, Orlando, FL. I had a nail in my tire and I arrived at 5:45 pm and by 6:00 pm I was able to drive safe to my house. I had stopped during my lunch hour and asked DJ the manager, if I could come back after work. They close at 6:00 pm, but he said that they would wait for me. I had called other places, but they refused to help me because of the time. Not DJ, he even called me and let me know that he had reserved the tire for me and that Abdul would wait for me to install the tire. If I had gone home with that tire, I would have had a flat in the morning and it would have been hard to get it fix and be at work at 7:30am. They were my angels. Thank you DJ and Abdul, I will never forget what you did for me. God Bless you, Gladys Garcia

I called this Firestone to make an appointment to have my tires aligned, and I spoke with someone…read morewho was super helpful and efficient in helping me make the appointment. I came in the next morning for the appointment where I was greeted by Trevor. He informed me that I did not have an appointment. I showed him my call history and told him that I called the day before and made an appointment. He said that it wasn't their phone number, so I showed him on google where it is the phone number connected to his location. He seemed inconvenienced to accommodate me, but agreed to fit me in. About an hour later, I received a phone call where Trevor told me that I needed a brake fluid flush, a coolant flush, and a spark plug tuneup. I told him that I just had my brakes replaced and just got a new engine with new spark plugs. He continued to advise me that I needed these services and specifically told me that my brake fluid failed a test of some kind. I called the people who replaced my brakes, and they assured me that I did not need a brake fluid flush. I confirmed that my dealership did a coolant flush and replaced the spark plugs. I tried to call back but was left on hold, so I hung up and returned to the dealership. I told Trevor that I had confirmed that my car doesn't actually need any of the services he said I needed, and he rather snarkily responded "it was a simple recommendation based on the mileage." My impression of this interaction was that this Firestone location was actively trying to sell me unnecessary services either 1) knowing that I didn't need them or 2) without confirming that I did need them. It left a bad taste in my mouth and I will not be returning to this location.