Consistent service and trustworthy. We have used New Living Pools for the past 7 years.read more

Quick responses and great service. Absolutely no issues. Chris will answer even on vacation.read more

Very poor work. Very poor communication. Unreliable. We never knew when he would show up or if…read morehe even did. He did several pools in our neighborhood and we have all switched away from him.

Matt has been servicing my pool for 3 years. He's been great and my pool looks beautiful. He uses…read morea special pool cleaning tool that he wheels in. I've never seen any other pool service use anything like it. When I talk to Matt he always has a smile on his face and is friendly and polite. He explains everything to me when asked about the process. It's obvious he is passionate about pools. He's often said that he loves pools and takes pride in his work. He's a keeper!

Steve's Pool Repair and Service is probably the first pool service I have not had an issue with…read moresince moving out to Surprise. Not only does he always go above and beyond, but he is consistent, punctual, and provides service that others would not. For example, one weekend in the summer my wife's family was coming over and we noticed early on Saturday morning our pool was filthy. Our pump had broken and we didn't have a manual vacuum or anything to get the small stuff a net would not get. My wife texted him and asked if he could come out first thing (we were hoping for Monday/Tuesday) and he texted her back AND was at our door within 25 minutes of her text. This is just one example of him going above and beyond. All of our other pool services we have tried are super flakey, rude, and inconsistent. The best part about Steve is the communication. I understand margins aren't great in the pool business and he's spread super thin, so things are going to happen. Many of us leaving reviews think about service only in terms of our expectations without including reality or economic fairness. We ALL expect Fortune 500 treament/services but want to pay Dollar Store rates. My long winded point is that if Steve does need to change anything, he communicates with me and makes it work. That's all we ask for in a pool service and integrity as we don't know the equipment like an expert. With Steve, you have that in spades.

Steve, was out here a couple of years ago. He helped me with my pool. My control unit on the pump…read morefailed. He was able to get me a rebuilt control unit and install it. So, all went well. About a week ago I had another pool issue. My pump was not working properly. I shut it off and called Steve. He said he would be out that Saturday at 9am. Saturday came but Steve did not. He did not call, text or anything. So, I called and left a message and texted him. He did not answer. I finally had to call someone else. I guess dealing with Steve is a hit or miss getting him to respond or come out. Not a good way to run a business. I have removed him from my list of repair people. Too bad.

If you are looking for a honest guy to care for your pool Justin is the guy for you. The quality of…read morewhat he does and the cost he charges are so fair. He cares about people and it shows in every contact you have with him. I highly recommend.

I take care of my pool, and when ever I need some expert advice I call on Dustin from the Az Pool…read moreguys...Nice to have a guy like Dustin to come out and fix and advise what I need done to my pool...I highly recommend the Arizona Pool Guys when you need repairs on your pool.

I had reached out to Chris late Thursday, he was at my home early Saturday to repair my pool…read moreequipment. He was able to give me his opinion on the issue I was having through text/pictures I sent him beforehand, as well as give me a competitive quote. Other companies I spoke to wouldn't have made it out for at least 4-5 days later, one even wanted $100 more for the same job. He showed up on time, was friendly and knowledgeable. He even helped me with a couple other things too. I'll be in touch with him the next time I need anything repaired or diagnosed on my pool. I would definitely recommend.

Fast Lane is one of the best pool companies you can call. These guys are awesome. Chris came out…read morethe day after Christmas. I was shocked. Hard work and very honest. Don't believe me? Give them a call!

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

I had an excellent experience! My pool needed to be chipped out and completely redone, and once the…read morework started, additional issues were uncovered--cracked pipes, a malfunctioning motor, and a filter system that required major repairs. Dimitriy was fantastic throughout the entire process, communicating quickly and clearly every step of the way. He provided multiple options and helped me understand the pros and cons of each, which made it easy to make informed decisions even without any prior knowledge of pool systems. I also signed up for their weekly maintenance service, which has been just as great. Huge thanks to Hightide Pool Care for all their help!

The absolute best!! Demitri was quick to respond, flexible with scheduling and arrived when he said…read morehe would. We had called to set up monthly maintenance but also do a check on equipment and function as we knew something wasn't working right. He was very thorough found several issues within our system and corrected them on the spot. He was honest; said we knew what we were doing maintenance-wise, therefore saving us a monthly cost we did not need to incur. Thank you High Tide!

Aurelio showed up early and immediately began evaluating my issue. There were a couple of different…read moreways to attack the problem and he chose the one that was the best value for me. I will use them again for sure!

These guys where very knowledgeable and friendly. Showed up on time with no upfront payment and…read moreoffered a good price to replace my pump. They took apart my pump and show me exactly what happened... it was fried!! Water got in and burnt out the drive! It's hard to find honest and these guys proved to be honest.... Give them a chance.