I arrived at Core Performance (CP) Irvine location with a severe medical injury and was greeted by an attentive warm group at the front desk who I came to know as Amanda and Nikki. Both always engage whoever enters the building with a smile, genuine laughter and seem to know everyone by name. They are multi taskers managing calendars for all PT Therapist, coordinating schedules, treatments, finance, insurance and answering frequent questions as the phone rings incessantly.
My care was administered by Dr. Matt (Matthew Shihab PT, DPT) who reviewed my many images and assessments (MRI, Xray, Ultrasound, Vascular, Nerve and Muscle) and with ease explained in very simple details the severity of the injury and gave me a plan to get me back to a normal pain free life. During my visits I found Dr. Matt to be knowledgeable about anatomy (muscles, nerves, bones), how they connect and how the body moves. He is patient-focused, although the facility is an open format he is attentive to the individual while knowing what's going on in the room. He maintains a volume of privacy in discussions with each individual although someone is on the table next to you. I remember one day I came in for my appointment in a lot of pain, and fighting back tears because I did not want to be there. Dr. Matt came over for my session and asked how I was doing and he noticed my tone did not align with my words. He stopped, leaned in and asked again what was wrong, how's the injured area, did someone hear do something. I finally responded it's not anyone I just don't want to be here, I'm tired of being in pain. He took the additional time to talk to me one-on-one and said I'm glad you chose to come in today that was the hardest part and continued to explain that the road to recovery can be long and everyone heals at a different rate even if it's the same type of injury. He gave me his assurance that he and the Core Performance team were here for me as long as I need them. Then he took the extra time to gently stretch and massage the injured nerves and muscles to relive the pain. I occasionally remind him that on that day he put on his psychiatrist hat and talked me off the ledge of quitting by helping me to realize I was not in this by myself.
I've been treated on occasion by a dedicated team of Physical Therapists to include Alex and Kelly and both provided high-quality, patient centered, excellent care. There is an army of aides available to support the Physical Therapists of whom I've had the pleasure of being cared for by Samantha, Cole, Janela, Michaela and Caitylyn who engage the patients with fun exercises and stretches (just kidding about the exercises being fun). They are truly a committed team many are continuing their education in the medical field as a pathway to enhanced patient care, career advancement and personal fulfillment. Occasionally I get to work with Moon and Herman who might start my stretches or cover for someone if they're engaged with another patient.
It has been my experience each team member led by Matthew Shihab PT, DPT represents Core Performance objective to provide physical rehabilitation, pain management services to promote emotional and physical well-being while putting patients first. read more