Hello, I want to share my experience with Nova West Energy. While I was in the market to add a…read moresolar system to work alongside my existing one, I interviewed about seven different companies. I took my time researching, reading reviews, evaluating customer service, and even checking the Better Business Bureau. After all of that, I narrowed it down to two companies, Nova Energy and another local company in Fresno.Ultimately, I chose the other company because they hold a roofing license as well. This was very important to me due to a previous bad experience with SolarCity damaging my roof and not fixing it. I ended up fixing it out of pocket. That being said, Nova Energy truly stood out. Justin took the time to thoroughly educate me and presented a very well-designed system tailored to my needs. Honestly, I would have gone with them if it weren't for my prior experience and specific concerns. What impressed me most is that they genuinely care about their customers. Even knowing I was comparing multiple companies, they were patient, transparent, and focused on making sure I understood exactly what I needed for my home. Even after I told Justin I had decided to go with another company, he still took the time to make sure I was fully informed. He reviewed key details with me such as solar panel quality, system performance stats, degradation rates, and the difference between kW and kWh, just to ensure I was making the best decision for my home. That level of professionalism and integrity really stood out. In today's world, many companies treat business as just a transaction, sell a product and move on. Nova Energy is different. They take the time to understand your needs, educate you, and guide you without pressure. Their approach is honest, professional, and customer centered. Their pricing is very competitive, and they don't try to oversell. Instead, they explain your actual energy usage and make sure you don't overproduce unnecessarily. That level of integrity is rare. They also have excellent reviews, offer a strong 25-year roof warranty, and clearly stand behind their work. Even though they didn't end up installing my system, I believe my hesitation around roofing, despite them having a 25 roofing policy, was more related to my previous negative experience and my need for extra reassurance. If anything, if you are in the market for a solar system, I strongly recommend giving Justin a call. He is honest in his evaluation, does not try to oversell, and takes the time to answer every question you may have.

Before I start with details, I want to say that Justin Douglass and Nova West is the best locally…read moreowned solar company in the Central Valley hands down. Around March of 2026 my wife and I got really frustrated with how high our true up bill was getting. We had no explanation. I called a friend of mine (who used to own a solar company but now retired) and asked for some recommendations. He recommended 3 companies, one that claims to 'negotiate', one I don't remember the name of, and NovaWest. I didn't know what to expect but I knew that I wanted 2 things, I wanted to purchase my system, and I wanted someone to be able to take over maintenance and the warranty on our existing panels. Side note: We live in Riverstone, and all new housing requires solar panels, so we purchased instead of leased what we were required to purchase. Within 6 months of moving in, the company that was providing the solar panels went bankrupt. So now we have no way of monitoring or contacting anyone if we think something is wrong. I first called someone to 'negotiate' with. They proposed and focused more on a 'Power Purchase Agreement' rather than focusing on the panels. I will never lease, or get into a PPA again no matter what after a prior experience with my old house and trying to sell it to move into Riverstone. I'll spare you the details but I will only purchase, no matter what. With this in mind, the conversation quickly turned to convincing me of the benefits of the PPA rather than how they will help with the old system and provide me the best solar system for the most reasonable price. When I absolutely indicated that I will not do a PPA the rep stopped negotiations and ghosted me. Same thing happened with the second company. Accept they didn't ghost me, they just couldn't get me a reasonable system without a PPA. At this point, I didn't have much hope or confidence of getting a new solar system and getting my old 'legacy' system up and running correctly and optimized. Then I called the last recommendation, Nova West, and got on the phone with their sales rep Justin Douglass. When I called I was already defeated, frustrated, and didn't have much hope so my approach was completely different. In that first conversation I told Justin something to the effect of "I don't know if you can help me, I want to purchase solar panels, I don't want to lease, I've talked to 2 different companies and that's all they care about is the lease and not actually helping me. I don't want to waste your time, if you're the same and have to push the lease just tell me now and I'll move on." Justin's response was something to the effect of "I hear you, I can't believe that's been your experience so far, I would love to give you a quote for a purchase if you don't mind. You're the boss and if you don't want to lease or do a PPA, no problem, let's see what we can do." And Justin held true to that. From the very first meeting he came with a quote to purchase (which by the way was even more reasonable than the so called PPA agreements I was presented with. In other words, these so called lease PPA agreements are supposed to save me money and I ended up owning for less than these other companies presentations). He analyzed what I needed, and then gave me options, and then we actually truly negotiated a purchase price that I was happy with. On top of that, they offered to commission the old system. This in itself was HUGE!!!! You see, in installing the new system, they discovered that the contractor that worked with the homebuilder of the old system installed the first system incorrectly. There's a box where some major wiring runs through aside from the circuit breaker box. One of these connections was loose and arched and completely fried that box. My only 1.5 year old panels had not been producing for like what ended up being close to 6 months. I would not have known this, and probably would have never had a way to fix this had I not found a solar company that I trusted (Nova West) and a sales rep that earned that trust (Justin Douglass). Nova West, took their time installing the new system, answered all my questions, and Justin Douglass has spent numerous hours helping me in the entire process. And it's a process, that involves many steps, including working with the monitoring company that allows you to track what your panels are doing. I purchased an Enphase system, and after everything was installed, Justin and I contacted Enphase to get everything up and running and spent about an hour on the phone getting everything producing, reading, and tracking correctly on the legacy system and the new system and now both systems are working together in a productive way. I can't wait to get my first bill and see the impact. Justin and Nova West heard my concerns, understood my frustrations, didn't argue or try to convince me to do something I did not want to do. To put it bluntly, before calling Nova West, I had complet

Recently got my solar panels installed at my home. David, a sales representative was super helpful…read moreand assisted me through the beginning stages of the solar install process. Once it was time to put the solar on the house, the guys who came out did a great job installing my solar and were able to finish the install by the time I got home. There was an issue with the electrical box (unknown exactly the issue). I called the solar team and they sent someone to my house within an hour of speaking with me. Ivy and Tony where two solar/electrical technicians that left a memorable impression with me by their outstanding professionalism and customer care.

I received an alert on May 20, 2025 from mySolarEdge that my panels were not producing any solar…read more Upon inspection, I discovered that my panels had not been producing solar since March. When I called mySolarEdge to ask why I did not get consistent notifications, they said it was because the installer, Solar Negotiators, had put themselves as the "owner admin" and receive the notifications. They also informed me that these notifications are free as they are part of the app. I called Solar negotiators back and I was informed that they do get notifications from mySolarEdge. They initially stated that it was my responsibility to inform them of when my solar panels are not working so that they can repair it. However, when I reminded them that I do not even get notifications from my app because they are the owner admin, they admitted that they do receive notifications for my system and that they would normally catch it and reach out to me to repair it. They also stated that they have been busy over the Spring and therefore had not been able to address the issue in a timely manner. They advised me to send them a tru-up bill in order to receive reimbursement. I reached out to a representative on June 4th and provided them with my tru-up bill. However, they would not provide me with any updates or status changes unless I prompted them with emails. Finally, after my fifth prompt, I received an email from a customer representative informing me that I was responsible for notifying them of any loss of power and they would not be able to reimburse me at this time. This is completely different than what I was told on the phone previously. I believe this company was using misinformation and delayed responses in order to not address my issue. In addition, I was never informed that they had control over my account, which I believe is a tactic to force me to either consider paying an additional cost for their monitoring app, "Know Tru-up", or risk not get reimbursed when my system loses power without my knowledge. Edit: Cindy, the Chief Administrative Officer, did reach out to me and was very pleasant in trying to help me. She reached out to Solaredge and was also informed by them that Solar Negotiators did have full administrative access and that they could grant it to me. She attempted to work with making that change but nothing has occurred in the past two weeks. My review still stands but I do appreciate leadership taking accountability and trying to remedy the situation.

I had a great experience getting my solar panels installed with Solar Sesame. I would recommend…read moreeveryone to get their solar installed from solar sesame. Manan, clearly walked me thru the all the different types micro inverters to make decision faster and move forward with the installation.

From the owner: Ready to Power Your Home, Your Way? SolarSesame is here to make your solar journey effortless. With…read moreour commitment to quality and customer satisfaction, you can trust us to deliver a system that: 1. Uses top-tier brands like Tesla, Enphase, and Qcells. 2. Offers a 12-month payment holiday with our PPA plan. 3. Comes with a production guarantee to ensure optimal performance. 4. Offers flexible financing options to fit your budget. 5. Simplifies the process by handling tax credits and rebates. 6. Provides prompt support with a 24-hour response guarantee. 7. Protects your home with $3 million in insurance coverage. 8. Is installed by our expert in-house team. 9. Includes annual inspections and cleaning for peak performance. 10. Is backed by a 25-year labor warranty. Let’s make your home more sustainable and save you money. Contact us today for a free consultation!

I purchased my solar from Solar Negotiators in the Spring of 2021, and had my solar set for…read morequarterly cleaning with Solar Maintenance Pros after about a year. Having the panels cleaned regularly has had a great impact on how much solar power I generate. They are friendly, efficient, and reliable. A great value overall.

This is the second time in a row that Solar Maintenance Pros has failed to show up to clean my…read moresolar panels. To be honest, I haven't been happy with this company for quite some time. Even when they do show up, several panels are often missed, and I have to bring them to their attention. In addition, they have broken several roof tiles in the past and had to replace them. The people performing the actual cleaning are usually young adults (kids, in my book) who seem to lack basic customer service skills when I communicate what needs to be done. Today, when I called to ask whether they were still coming for my scheduled cleaning, the customer service representative asked, "Did you receive an email confirming that we were actually coming? All appointments are scheduled as tentative." That's not how appointments are supposed to work. If you schedule an appointment, you show up. If you can't make it, you notify the customer. According to their system, customers are apparently expected to assume the company will not come unless they receive additional confirmation. That approach is completely backward and unacceptable. Needless to say, I will be looking for another company to maintain my solar panels.

$90,000 project at my home from US Renewal Energy. When time came for final inspection of…read moreconsumption from panels, they're undersized. More electrical usage than panels can produce and the inspection was at 12 noon. We gave copy of electric bill which was $900 approximately on the first visit. Contrators State license board coming to inspect.

I do not trust this company. Jacob Garvert, a sales rep, got me to sign a contract without…read moredisclosing information about cancellation fees. He lied about when the cancellation period began. And when I finally did find out when it was it was way past and I had to deal with fees. He also said, don't worry, the fees are small anyway. Come to find out, they were $4000!!! How is that a small fee???!!! He also lied about the sizing of the solar system. He said he got it up to 7.2kW and when I received info from the solar company it was a 4kW system. He then told me that it was the correct size that we talked about and that it would produce 7.2kW a year. Flat out lies... I was told I was getting a 7.2kW system! Tell this guy to take a hike if you see him. And don't sign anything on a contract until you thoroughly read it, no matter how nice the sales rep seems to be.

They've been to my house three times in the past six months, ignoring my posted No Soliciting sign…read more(which is illegal). They imply they have a relationship with PG&E and want to look at my meter and check out my PG&E bill. No official ID, just young guys in brown polo shirts, with a guy waiting for them in a beat up car down the street. Super shady, especially reading about the people they've scammed with solar loans. Don't open your door to them.

A very young man came to my door and said he needed to look at my meter to assess my usage and make…read morerecommendations for energy savings. I asked are your from PGE? (no), do you work for/with PGE? ('well, I can't say that'), do you have any ID? (he points to his brown shirt and logo. I told him if he was working with PGE they would have sent an email, text, and/ or phone call. Frustrated young man was irritated that I was irritated. I told him, bye, be safe. I called PGE - they shrugged as if to say 'so what', and said, we don't do that kind of thing. Terrible company to send inexperienced people out and suggest that they are working with our energy companies. I have image from my ring camera but I'm not going to put this young man at risk.

The reviews for this company speak for themself but tldr: this company is terrible…read more I built a new house with Thomas James Homes and we were required to hire Complete Solar to install our new solar system. We ended up upgrading our system and between TJH/Complete Solar, they forgot to re-submit the plans to the city which ended up causing a multi-month delay. Our house was 100% done but they couldn't turn the solar on due to this massive error, so we couldn't move in. The error was so egregious that I fought with TJH and they ended up offering a large credit to make up for the issue. How many times has a builder had to do this? (I would assume they split/charged Complete Solar for this but as you'll see below there were some clear shenanigans going on between the two of them so maybe not..) From the get go, our first meeting with Steve Walden did not go well. I had solar on my old house so I sent him all of our old bills/information/etc and he came to the meeting totally unprepared - had not reviewed any of it. Ok whatever, maybe he had an off day. Afterwards though, he sent us a quote with three different options and there was a $14,000 pricing error in the system we wanted that I caught (not sure how any reputable/knowledgeable solar rep would miss this). I also got a few comparable quotes for the system we wanted and they were anywhere from $7,000-$14,000 cheaper! WTF? This makes no sense as Complete Solar gets 'free leads' from TJH so their system should actually be cheaper than competitors since they don't have to pay for acquisition (I would guess solar companies pay up to $1-2,000 for a qualified lead). When I looked up the company's reviews, they were all terrible! But there wasn't much I could do about hiring them.. I think it's pretty clear that there is some behind the scenes relationship between the two companies (maybe a trip to Hawaii for TJH execs, brother in law runs Complete Solar, etc) because there's no reason for TJH to use such a shoddy solar installer. They wouldn't even let me bring in anyone else since they weren't a qualified sub contractor. They also never mentioned anything about switching to time of use which I believe will save me money, so now that I'm 4 months into my solar operation, I submitted a request and that probably cost me an additional few hundred dollars. Ultimately, they got the system installed, and it's working fine/great but the reps are not that bright, they way overcharge and their screw ups could cost you even more money. I do not recommend!

I really don't give reviews because everyone has their own opinion…read more I will just say when you read the reviews on Blue Raven/ Sunpower or complete Solar , not sure who bought out who, do take note! the reviews are right on the money! I will just say I called the company everyday for 6-7 we got no response from anyone.