The reviews for this company speak for themself but tldr: this company is terrible. I built a new house with Thomas James Homes and we were required to hire Complete Solar to install our new solar system. We ended up upgrading our system and between TJH/Complete Solar, they forgot to re-submit the plans to the city which ended up causing a multi-month delay. Our house was 100% done but they couldn't turn the solar on due to this massive error, so we couldn't move in. The error was so egregious that I fought with TJH and they ended up offering a large credit to make up for the issue. How many times has a builder had to do this? (I would assume they split/charged Complete Solar for this but as you'll see below there were some clear shenanigans going on between the two of them so maybe not..) From the get go, our first meeting with Steve Walden did not go well. I had solar on my old house so I sent him all of our old bills/information/etc and he came to the meeting totally unprepared - had not reviewed any of it. Ok whatever, maybe he had an off day. Afterwards though, he sent us a quote with three different options and there was a $14,000 pricing error in the system we wanted that I caught (not sure how any reputable/knowledgeable solar rep would miss this). I also got a few comparable quotes for the system we wanted and they were anywhere from $7,000-$14,000 cheaper! WTF? This makes no sense as Complete Solar gets 'free leads' from TJH so their system should actually be cheaper than competitors since they don't have to pay for acquisition (I would guess solar companies pay up to $1-2,000 for a qualified lead). When I looked up the company's reviews, they were all terrible! But there wasn't much I could do about hiring them.. I think it's pretty clear that there is some behind the scenes relationship between the two companies (maybe a trip to Hawaii for TJH execs, brother in law runs Complete Solar, etc) because there's no reason for TJH to use such a shoddy solar installer. They wouldn't even let me bring in anyone else since they weren't a qualified sub contractor. They also never mentioned anything about switching to time of use which I believe will save me money, so now that I'm 4 months into my solar operation, I submitted a request and that probably cost me an additional few hundred dollars. Ultimately, they got the system installed, and it's working fine/great but the reps are not that bright, they way overcharge and their screw ups could cost you even more money. I do not recommend! read more

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I really don't give reviews because everyone has their own opinion. I will just say when you read the reviews on Blue Raven/ Sunpower or complete Solar , not sure who bought out who, do take note! the reviews are right on the money! I will just say I called the company everyday for 6-7 we got no response from anyone. read more

Six-Month Update: Still by far the worst company I have ever dealt with. They are so bad that the Solar Sales Rep Team (Big Boss Solar) will no longer use them as contractors. We are at about 95% complete but still have remaining items to be installed after 12 months from the original start date. They have NEVER contacted me, NOT ONCE, to follow up and coordinate anything. I have had to call them every time and still am waiting for the end caps to be installed on the frame of my Solar rails. I have the deepest regrets about ever doing business with this company and wish I could give them a negative review. I encourage everyone to look at the BBB and Facebook reviews and look at the horror stories about this company. Furthermore, read your contract carefully as it contains language that prevents you from starting a class action lawsuit against them. You will be taking them to court alone (with an attorney) and will be required to mediate it out of the courtroom first (in the contract). In closing, they are the worst company I have ever done business with, and I regret ever giving them a dime. read more

I thought I was getting some quality service from your company. Sadly, I have been totally mistaken. From failing inspection to 4 service calls over a 7 week period about the storage battery issues just problematic. I thought with your supplementation a 31 panel array with storage battery would assure my separation from SCE except for the customary hook-up charges. Imagine my surprise when I receive a current bill from SCE for $453.79!!!! Since YOUR COMPANY could not get my system totally operational because of battery storage issues, I feel that this is NOT my responsibility. You never informed me that my battery had not been working, I learned that from the 3rd few you sent out!!!! All you said is that you were getting some wrong readings but and I quote "Your system is operational" So I had a 31 panel fully operational solar panel array and end up with a $453.79 bill from SCE!!!!! I wish I had read the reviews before allowing your company to do this work. CONTACT ME OR A LAWYER WILL CONTACT YOU!!! read more

It's been 6 weeks since the solar panels were installed and the City has not been contacted for an inspection. Complete Solar was quick to take our money but has now dragged their feet with the follow up. We have called the Customer service line and keep getting told that they would pass the info to the project manager. Will not recommend this company to anyone!!! read more

Update: it is now September and I still have no solar. 7 months now since panels have been up n still nothing. I was told We were just waiting for "permission to operate"then this week I got an email saying "corrections needed pending installation date" I seriously am frustrated. I would have liked to have benefited from the solar during these summer months and expensive pge bills. read more

A couple months ago, I wrote about a very bad experience with Complete Solar. To be fair, I now want to share a very positive experience with them. Specifically with Gianna Neufeld. She recently called me. I was surprised since my installation had been complete for a couple months. She wanted to follow up because she heard about my bad experience and her job is to improve things going forward. My first pleasant surprise is that she had gone back and read my 6 months of emails. I was so impressed that she did the research and was well informed of my experience prior to the call. She saw that many times my questions and issues were not answered. She took a lot of time to get input from me about what went wrong and if I had suggestions to make things better. I had many suggestions! She said she was going to incorporate my experience into a training class for program managers and her effort to make improvements. She then called me back again to say she completed the first training session and incorporated my job as a use case. I was again impressed with the follow up! She just wanted to thank me for my time to help them improve. I also told her about a friend who also had issues. She has now reached out to understand his issues. I am not taking back my negative experience with my program managers. That happened and can not be undone. But Gianna is top notch and deserves recognition. I wish someone like her would have answered when I was having issues with my job. Too early to tell if this is rippling down to other managers and the company is improving. I hope so. They have a good product and a good installation team. But in my case the project managers failed and were extremely poor. They have hope if they get more outstanding people like Gianna Neufeld and can train other managers to be close to her excellence and standards. read more

Terrible Service!!! We had a scheduled visit that they no showed for.......twice. The third one they cancelled with an hour left in the appointment window. We have tried contacting them and escalating the issue however keep getting told all supervisors are gone. We're going on 3 weeks of no production in our highest production months and can't talk to anyone local to help. This has been a very frustrating situation and hopefully doesn't happen to anyone else. Go to a different company this one isn't worth the stress. read more

Do not trust this company with your solar panels unless you want to go months with solar panels that you can not use. This company will install the panels but will never follow through with getting them running. Paying for expensive pg&e bills and now also paying on solar panels we can not use. Don't let this unprofessional company con you out of your money. read more

The consultation went well, installation and performance have been perfect. I think we got a good deal and it was installed quickly. I hardly ever give out 5of5. Only issues to raise: in the consultation, we didn't talk about aesthetics of the roof install. Turns out its not a problem, but it could have been. The sales rep took all kinds of information. It wasn't clear to me that the installers were in possession of that information when they did the work. Only issue was the routing of the outside electrical conduit. Consultant wasn't really familiar with the PGE Net Electric Metering service combined with the Electric Vehicle rate plan, which is what I got. It makes the whole installation even better than anticipated. read more

So I completely take back my previous review. After waiting weeks for PGE to turn on my solar, I called them to see what my status was. They told me that no application was even submitted. I tried getting ahold of complete solar but haven't gotten a response yet. Now I'm about to be paying for solar panels and they aren't even working currently. Somebody dropped the ball and it's unacceptable. read more

Very professional and thorough. They did all the leg work to have a smooth installation. We were always informed and aware of the process. Highly recommended! Thank you! read more

We installed a system from Complete Solar Solution almost a year and a half ago and we couldn't be happier. Patrick, the sales rep, explained all our choices and did a great job of making the best recommendations for our perfect roof in Oakland...no hard sell. The installers were great: efficient, fast and fun to work with. We have a pretty good size rambler of about 2,600. sq. ft. and had 26 panels installed, which give us about 96-99 percent efficiency. PG&E seemed slow to get us online, taking their full 30 days, but that's PG&E and nothing speeds them up! When our first bill came, we were shocked at the huge savings and over the course of 15 months, we have saved thousands of dollars. We have a hot tub that is on every day, eating electricity, plus computers, televisions, dishwasher, etc., but our usual bill of over $300 is now consistently less than $15. This is a reliable company that does what they say. We are totally satisfied with their work and our system. Give them a call! read more

I had the extremely fortunate experience of working with the Foster City office. From the sales rep (Patrick) to the folks in the office and the field staff, everyone was knowledgeable, patient and responsive. We had our system installed last Fall. Not only was it done in very quick fashion, it was a minimal disruption to the family. We have been reaping the benefits ever since. There are lot of solar companies to choose from and I interviewed quite a few. I had a good feeling about them from the beginning, trusted my instincts and haven't looked back since. If you are looking for a "Complete Solar Solution", they are the ones to go to! read more

Love this company. They did 2 of our homes. Our project manager, Marcia was a pleasure to work with. She answered all of our questions in a very short time. I would recommend Infiniti solar to our friends and family as well. read more

I must admit I had my doubts about going solar even though I knew my electric rates would go up every year. My daughter went solar before I did and she had her challenges with the company she went through. When Complete Solar came buy my home I had a lot of questions. I really grilled the Reps for answers to all my concerns. Both Reps Andrew and Esabell were very patient and informative and really addressed all the questions in a timely manner. 2 months later and I am now on solar energy. The installation went up in 3 days. My power co approved my home for solar production and usage in 15 days and just like that we were off the grid! I have a monitoring system the size of a thermostat. I can go online and monitor panel production and to ensure that solar energy is producing for my needs and the needs of my family. Andrew and Esabell have stayed in contact throughout the entire course of our experience. I am very pleased and do not have any lingering doubts, BUT wait, here's the best part, my last billing statement from the power co had a $9.00 credit even though the panels were up and working for a couple weeks ,meaning that- the solar panels produced enough energy to pay the difference off the monthly bill and still earn me a credit I did my research and made the best choice for me and my family, couldn't be happier! read more

We have been very pleased with Marcello! He is super efficient, helpful, and kind. Without a salesman like Marcello, we may have not chosen your company! Keep up the good work! read more