I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

Scott Hale plumbing charged me $770 to change shower faucet handles and inside cylinders. Total rip…read moreoff. I have used Hale before. I will never hire them again.

In 2024, Nearby Plumbing visited our home to answer questions, inspect, and provide a free estimate…read morefor several issues related to our new home's plumbing, gas line, and sewage ejector pump. Different plumbers were used during our home build, and unfortunately, those other plumbers took costly shortcuts on our home. We had something come up, which required postponing the work for about a year, but Nearby Plumbing happily returned and provided updated estimates, answered more of our questions and again didn't charge us a penny. We scheduled the work and Nearby Plumbing helped us fix a gas line that was leaking in a few locations inside of our mechanical room, added a missing service valve to our sewage ejector pump and also upgraded the pump to include a grinder (reducing chances of a clog and sewage backup), added a wifi monitoring alarm to the ejector pump (to alert us in case the pump ever fails), and added a hose spigot to our mechanical room to make filling up emergency water storage easier. Nearby Plumbing was great to work with. I appreciated their patience with scheduling the work on our timeline, the way they listened to our questions and concerns, and their solutions to correct the issues that our builder and original home-build contractors left us with. My wife and I have learned that finding contractors who are honest, good at what they do, and who treat your home as if it were their home is less common these days. I'm glad we found Nearby Plumbing. They are our new go-to plumbers! :-)

When our water heater failed I called Nearby Plumbing first thing in the morning. Kris and John…read morewere at my home later that day and completed the replacement of our water heater in just two hours that afternoon. They were professional and efficient. Be sure to request that their four-legged assistants join them! Highly recommended!

Got here quick and fixed my ac all under 45 minutes…read more Cory is also a great technician took the time to explain my system and what to check in the future. Give Cory a RAISE!

Just a heads up this company has 1 maybe more bad techs . Had the company come out to give me an…read moreidea of my issues and the cost to fix . The tech called and said it would be $850 plus $95 service fee so I called a friend who owns a company 150 miles away and said what should this cost to have my unit cleaned . He said $99-$175! ‍ So I put on Facebook any recommendations and got a one man show company that came and cleaned for $99 and no service charge fee. ‍‍‍ I do have to say when I called SOS to cancel my appointment to repair they waived the service charge fee after looking at my scenario so the company does have some good employees.

Jeff and company were very professional. I needed help with my dishwasher leaking and clogged…read moregarbage disposal. And they knew right away what the cause was after inspecting. And, they resolved the problem right away with a couple of fixes. I am very happy with the help and service and more than happy to get the invoice. But, they don't want me to pay for anything and just said "Don't worry about it. Welcome to the neighborhood". That is beyond super nice. I also liked how good they are at explaining the issue and genuinely took the time. They also gave me consulting and estimate for my old water heater replacement. I trust their advise and will definitely get my water heater from Pando Plumbing.

I wasn't expecting a great experience when I started getting bids for a water heater install. Gotta…read moresay the entire experience with Pando plumbing was A+. They were fast, efficient and professional. Jeff was nice and involved start to finish, Chris in the office was the same. Austin was great as well! They really took pride in their work and delivered! In today's world a business that does what they say? Thats a crazy idea! If you have a plumbing problem you might want to consider these guys.

Be aware! These guys are not answering for warranty. They…read morefixed some lines that were leaking at home... Several weeks later one of the lines start leaking again, we call them and explained the situation. They set an appointment but never showed up. After that they are not answering the phone nor text messages nothing! What a bad customer service!

Bill Fenstermaker (the business owner) is DISHONEST AND NOT TRUSTWORTHY!!…read moreI had scheduled a Time to see a non-running pickup of his and was super excited about it. I talked to Bill quite extensively about the condition of the truck. The listing said it has 220k miles on the engine and he told me the truck had 240k miles. Not that big of a deal so I just went with it. I made a $300 deposit that he said he would refund if it didn't work out for some reason. I was super excited until I saw the truck. It was not in as good of condition as I was led to believe. It was missing batteries and several things were taken apart under the hood. Bill's fiance helped me install batteries and found that the odometer read 281k miles! The ignition had been disconnected, so I could not check if the truck would turn over. The body of the truck also appeared to be slightly off-kilter. I decided that it wasn't for me and asked for my deposit back at which point he criticized me for driving so far and wasting his time. (He wasn't even there just his wife). I waited until 1:00 a.m. for my deposit and, after feeling very threatened, decided to leave without my deposit. This man is not honest and I would not recommend doing business with him.

Bumble Bee quoted me $6,800 to replace a broken exterior water line. I called another vendor to get…read morea second quote. The second vendor told me my water line was fine, the only issue being a running toilet. Best case - incompetent diagnosis. Worst case - predatory company. Stay away from this company.

Zach and his team did an excellent job with site management, installation, and communication. Our…read moresystem is running better than ever!

My AC died in the middle of a hot summer afternoon. But Kyle and RJ arrived only half an hour after…read moreI reached out. They got on top of my second-story roof, drove back to their warehouse for the correct replacement part (capacitor), and had it fixed on 1.5 hrs. Very thorough. Very helpful. Markup on the replacement part was a bit steep, but worth the convenience of not waiting for competitive bids in sweltering heat. Plus, their flat evaluation fee was competitive or lower than others. Paid $319 out the door.

They were quick to respond and did a Thorough job. The work…read morewas done in a timely manner and at a reasonable price.