*They have removed our negative reviews from google review
I've NEVER had a more negative experience with anyone in my life. I know a lot of these reviews are in regards to their actual event center, which I cannot speak to, BUT I can speak to their wedding bartending and it was HORRIFIC! My wedding was about 3 weeks ago, and I finally feel like I am in a space to review. For awhile, I was so sad by how our day transpired, that it was hard to think of the positives of our day. I've never met such hateful people, on what was supposed to be our happiest day.
This is going to be a long detailed review, but we had so many bad experiences, that I want to make sure that I am as thorough as possible to help others getting married AVOID them at all cost. Disclaimer: we got married at Stepping Stones Garden and they required us to use their preferred bartenders. We had such a bad experience with them leading up to the wedding and tried to get out of our contract with the, but Stepping Stones would not allow it.
Leading up to the wedding:
- we had pre-arranged to have a separate "cocktail hour" bar for an hour. When we asked to do a separate bar they said "where do you think you're getting married, Seattle?". Even though Stepping Stones said that they've had Copia do separate cocktail hour bars many times before. So this comment just felt rude and unnecessary. Then, they were very difficult and said we could only have champagne. After getting Stepping Stones involved, we finally were able to get them to budge and have 2 beverages (white claws and white wine), which still seemed silly.
- They told us that the bar would be closing at 9pm even though the wedding reception did not end until 10pm. After talking with Stepping Stones, they said this was odd and that they usually did last call at 9:30pm. We finally got them to budge on the ending time once we got stepping stones involved.
- Overall, leading up to the wedding they had a very nasty demeanor. Working with them was truly the only thing that I was stressed about leading up to the wedding. I was hopeful that their nastiness was just before the wedding and not during the actual day, but boy was I wrong.
Day of the wedding:
- We provided all of the alcohol (beer, wine, seltzer) and cups. My godfather is a beer salesman so he graciously provided us with the alcohol. When he arrived the morning of the wedding to drop off, Copia would not accept all of it. If the alcohol didn't get used, we planned on taking it back? As soon as my mom arrived with 10oz and 16 oz plastic cups for the beer and wine Copia was immediately frustrated and said they would not be using our cups, even though they did not specify a size we needed to purchase. The contract did NOT state a cup size.
-In our contract, we paid extra for the cocktail bar to be open for one whole hour. Copia had the cocktail hour bar open for 15-30minutes. They allowed everyone to get 1 drink. As soon as there wasn't a line, they shut it down. My parents (MOB and FOB) went up to the cocktail hour bar during this time and asked for a drink where they were told no. They then went to the main bar to get a drink, where again they were told no. They did NOT communicate to us that they'd shut down after everyone got a drink. My poor parents were busy helping us that the got out to cocktail hour late and were refused.
-I was very clear that I wanted people drinking out of glassware during dinner, but then switched over to plastic cups once we were on the dance floor so that glass didn't get broken. I think they were so mad at us for getting the wrong size plastic cups, so they didn't end up requiring people to use plastic. There were beer glasses and wine glasses on the dance floor, which in result, we had broken glass on the dance floor while people were dancing barefoot.
- Joseph told my husbands mom (MOG) to "f*ck off", when she asked for more plastic cups to put out at the water station. We paid for the cups.
- Throughout the night, Copia was requiring everyone to drink a cup of water before allowing them to get a new drink. This is ridiculous. By the end of the night, I was so fed up with them, that I went up to the bar and told them to stop requiring people to drink water. I said that people will grab a glass of water if they want one and we also had 2 other water stations around the venue. That night, we went through 10 galloons of water and 360 water bottles. People were hydrating and NO ONE was overly intoxicated. After I asked them to stop having people grab water, they then took away the water and when people asked for water, they said "the bride is refusing me to serve water". How manipulative and highly inappropriate.
- Their attitudes were just so rude to us, guests, and other vendors all night.
Overall, our day was gorgeous, but it's really sad to me that these people are bartenders and tried to ruin our day. You are a bartender? What a fun job?? If you are so miserable, you need a new career. read more