There are few things that I hate more in this world than auto repair shops, a close second to auto dealerships. Constant upsell pressure and just overall diceyness from start to end, almost every time. Almost! Having driven brand new cars for the past 10 years or so, we hadn't really ever needed the service of a small shop, which was totally okay with me. As the kids got into their later teens though, obviously we had to start thinking used cars and the dreaded problems that sometimes accompany them. It's been about 4 years since that time and we've used Randy and Copeland at least 10 times for a variety of repairs ranging from large to small. We have been treated well and fairly every single time and the repairs were handled quickly. The nice thing about this place is that he will suggest other things that need to be done, but not get pushy about it. Honestly, this is the best auto shop I've dealt with in my almost 50 years, during which time I've likely dealt with close to 50 shops. Randy and his team do it right, and even if he's 30 or more miles away, the service and prices are worth it. read more

Still a great place to take your car... Randy and his team are honest and hardworking. They do what they say and don't overcharge or do work you don't need. read more

After hitting an unmarked speed bump, my car had a rattling sound that concerned me. I called Randy at 1:40, and was told to come in at 2:00. By 4:30, I had new struts and the rattle was gone. Before doing the work, Randy showed me photos of the problem. The wait was because parts had to be delivered; while waiting, I heard Randy repeatedly dealing with customers in a polite, respectful manner. I am very pleased with being able to have the repair done so quickly and professionally. read more

Did brakes on my car for the quoted price, which was a little less than AAA nearby. No surprises when the work was done which was nice. I would recommend this shop. read more

They just don't come any better! Great service, great people! Completely honest and trustworthy. read more

Copeland Auto Repair - Oil Change Stations Near Me - Cheshire, Connecticut

I had to get an emissions test and Marco is an expert at the Copeland auto repair! He does it fast, thorough and takes the time to explain every detail to you even if you don't wanna know now you do! I wouldn't go anywhere else read more

The 2.7'liter Ford Ecoboost motor has the same fundamental architecture and design as the Ford 3.7 liter motor. Accordingly, a spark plug is not able to be removed for show and tell from that motor in 15 minutes. It would also have required removing everything from the top of the motor to access the spark plugs. That doesn't happen in 15 minutes, according to your own labor estimates. Hence, the spark plug that we saw could not have come from the 2.7 liter Ecoboost motor, thus the "magic spark plug" shown to us scorched black. Ford says to replace spark plugs at 100,000 miles, period. Neither motor is misfiring or otherwise running irregular or rough. The labor estimates were all three (3) to (5) times what the Ford dealership charges. No one said anything about "ultra" or "ultra premium" brake parts, and in any case, to quote $650.00 for a factory original brake job on one (1) axle is not only extremely exorbitant, it's dubiously preposterous. Again, a factory original one axle brake job at the Ford Dealer is $179.95. Your unspecified, as to the types of parts used, estimates was more than three (3) times what the local Ford Dealer charges for their factory original spec one ((1) axle brake service. Your "plausible deniability" is neither plausible nor is it deniable. Your advertising and promotion is misleading at best, and fraudulent in reality. How can all of your testimonials and other people on here say, essentially, the same thing, that is that you were going to save them from the crazy pie-in-the-sky, unrealistic dealer estimates and charges, yet when I go in there everything is just the opposite. Because in my case the local Ford Dealership has to save me from all of your crazy, pie-in-the-sky, insanely exorbitant estimates for, otherwise, very simple, basic service on two (2) vehicles that you would have me pay well over a thousand dollars for? My one star and previous factual report still stands. We both know what really happened. You can deny it all you want. Furthermore, I was appalled, aggravated, and taken aback by your employee constantly and incessantly "hitting on" my personal assistant, during two (2) separate visits to your business that day, and so was she. Totally unprofessional, as was the entire experience. Try explaining that away, UPDATE: A Complaint was subsequently filed with the Connecticut Department of Motor Vehicles, Dealers & Repairers Division, investigating the unusual, unorthodox, and improper manners that they handled the previous transactions that were previously, justifiably and righteously complained about. I suggest that receiving a 4 out of 5 stars ratings from others who reviewed this business on this site have to be self-serving and fraudulent. read more

Been twice now..very highly recommend.had a retired ford mechanic try to find where and why undercarriage noises were coming from my explorer. He wasn't able to locate. Brought the vehicle to Copeland and they found and fixed the issue in about 20 minutes . Thank you..Great honest people to do business with. read more

After being quoted an outrageous price on brakes from my dealership, I looked around my area for local mechanics. Copeland had the best prices, and was extremely efficient and accommodating. No extra surprises either. I highly recommend checking them out if you need any work done. read more

I had the pleasure of doing business with Randy and his team a few weeks ago when they replaced a gas tank on my Ford F150. Fair price, great work. Definitely nice to do business with a shop like his. Highly recommended. read more

I've been dealing with Randy at Copeland for close to twenty years and always receive great service with fair pricing. He always explains exactly what they're doing and never try's to sell you a service you don't need. Keep up the great work guys! read more

This is the best place to get your engine repaired in the Cheshire area.Fair and honest mechanics!

Brought my car here for the first time. Seemed nice and helpful but when I picked up my car, everything from my glove box was on the seat. Someone even went thru the door pockets. I could tell every organizer, bag, and envelope had been touched and searched. Kind of disappointing. I had high hopes. read more

Thank you to Randy and the team at Copeland Auto Repair. After getting a $3,200 quote for my brake system to be replaced at a local dealership, Randy told me what the ACTUAL problem was... my brake fluid was low because my front brake pads needed to be replaced. What was originally going to be a $3200 repair ended up being a $300 fix. I cannot thank Randy and his team enough for the honest work that they do. I whole heartedly recommend Copeland Auto Repair for all of your auto repair needs. read more

Being a woman I often find going into a repair shop they treat you differently. Randy at Copeland was simply amazing! He scheduled my break job when it was convenient for me. Pricing was excactly what he said it would be and no hidden up charges. I would recommend this small hometwon repair shop to anyone! read more

I'm not very trusting with mechanics at all due to past experiences. Randy and his crew at Copeland has changed that. I gave their shop a try about 2 years ago and their honesty has really won me over. I can trust that they will give me an honest assessment of what is wrong with my cars and get me back on the road with only what is required to be fixed. This is how good businesses should be run! I will continue to be a customer at Copeland. read more