We lost our party city in port orange so we had to travel to ormond which isn't a to bad of a…read moredrive. The store is huge and has almost everything you need. They offer a military discount and the staff is ALWAYS helpful and so friendly!!

Un. Be. Lievable. What has happened to customer service in…read morethis day and age?? Do not treat your only customer like an inconvenience because you were busy merchandising. And beyond that- don't scowl at me and give me the silent treatment because I want to pay for my things. Kaitlyn- you had a lovely smile once I asked you if you were ok....sheesh. There is no excuse for having such bad manners in the work place.

I have been using them for about 3 decades -- they are the consummate professionals --…read morecommunicative. They make my vision a reality (and even better than I hoped). I can't recommend a business more !!!

I called Beth's on short notice to have balloons delivered for my nephew's birthday - they were…read moreAWESOME! And just when I thought they couldn't get better - they DID! I called today - I am a horrible daughter, I totally spaced my dad's birthday! Not only did they deliver the most amazing birthday balloons - but, they took a picture of my dad with the balloons and texted it to me! Melted my heart! Amazing company! Beth's has won my patronage - that's for sure!!! THANK YOU, THANK YOU, THANK YOU!

My mom and I went to get decorations for my daughters 4th birthday. The employees were very…read morehelpful. We got a variety of thematic decorations. For the most part the prices were reasonable, some things we felt were overpriced like the balloons and the foil door curtains, but aside from that our experience was good.

Came here to get a few party supplies. It was pretty slow. Walked up to counter no other customers…read morearound the girl working walked away to go sip her drink right as I walked up. (Her name is MARY) Then walked over toward me I thought she was going to say hi or how can I help you? Nope nothing. It was obvious I needed help. So after being ignored for another 15 seconds with no eye at all, I asked in a polite voice - Is this where I order balloons? she said yes but her energy was like I was bothering her. I asked for a foil number balloon and she asked what color in a monotone way. I asked what are the options? She just rattled off and speed thru a long list again with a groan to her voice like it was annoying her to help me. So I said blue. She said weren't out. So I asked can she show my choices. Again another audible sigh and she walked me to an isle with the balloons. I felt so gross being there I wanted to leave! But this was the only time I had to sneak away and get alert supplies. Next time I will plan better and go somewhere else. MARY should not interacting with customers. She was awful!!

I'm not much of a party planner, to be honest, not much of a planner either. I prefer to be…read morespontaneous, most things are better that way. When it came to my daughters birthday, I wanted to get her some balloons that'll make her eyes POP .. with excitement! Thank you Party City! I don't visit regularly but I knew this had to be place where I could find what I was looking for. At the time I'm posting this review, M-I-C-K-E-Y M-O-U-S-E and the crew is all the rave .. she gets it from her daddy honest. I remember going crazy over that mouse with gloves and she's not different. As I searched the website for balloons, I saw a few options that were reasonably priced and that were available for pick up within two hours. Before finishing my order, I had no idea there was a helium shortage .. was this on the news? Should I be concerned? I was completely oblivious to this. After placing my order, I received a phone call regarding my order. In the call two things happened: I was given a shorter wait time and an option for the coveted helium. When picking up the balloons, I didn't wait at all and they were ready as mentioned. Very friendly staff and eager to help with any additional questions or concerns. Party City came in clutch on my daughters special day, they didn't know it but I was very grateful for their customer service and making this dad a hero without a cape.

Bad customer service Unhelpful staff…read more Cashier cant even ring up the entire order and on top of it she tells you to take receipt to get the balloons you order but that she didnt include on transaction. Then the staff that works filling up the balloons look at you like you have 3 eyes because the balloons are not on receipt, maybe if the cashier does her job they wouldn't have this issue. Do not blame it on the customer. If not how about you install self check outs then if the customer forgets to pay for it there. Then you can blame the customer Definitely not coming back to this location

This store in Sanford is very clean and well stocked. I…read morecome here often to buy balloons for my business. But while I'm here of course I always find all kinds of other cute stuff to buy. I like that they have a whole section of costumes even during the regular months. Yesterday they had 75% off their Easter and I got some really cute Easter ears. The staff here is very friendly and helpful. It's located in a shopping plaza with a bunch of other great stores. So you could spend a good 4-hour shopping at this plaza. Thank You Party City for making every occasion so special.

I know that when I go to Party City I will find all of my party needs. The only problem is that…read morethey have closed all the ones near me.

I came to this location, as I purchased a Halloween costume online that I needed to pickup…read more When we walked in we were frightened by some screaming clown that scared the living daylights out of me. I didn't waste any time and headed to the front counter to inquire about my pickup order. I was worried I'd be frightened again by a skeleton or clown or something scary. The two guys at the counter were helpful. Grabbed my to-go order and were on our way. The costume fit and looks great!

I had an online pick-up and proceeded to one of the open lanes since the online pickup sign doesn't…read moreclearly point to a specific register. I had two different orders and had issues pulling up the pick-up barcode for my second order so the cashier asked for my last name. He made a brief tempted to ask someone to look for the order but gave up after a minute or so and moved on to ring up the lady behind me. I was standing there just waiting to be helped so I asked the other guy that was at the online order section. He too made a half ass attempt but moved onto something else. At that point, I started looking for my orders myself. I located one of the two orders, but had difficulty finding the second one. A third employee came towards me and asked if I needed help. She was finally able to locate my second order. Got home, and found out that the mask I ordered was broken. I went to a different Party City and they didn't have the exact mask so we had to go with something else. At that location, we were told only an exchange was allowed so we ended up paying nearly $10 more for the other mask. Overall this was poor and frustrating experience that resulted in us paying more at a different location. Update: I found out that Halloween returns must be returned at least seven days before Halloween. I looked up the policy since the cashier at the other location didn't specify.

On my visit to Party City, I can say that this is the one place you need to be for all your…read morecelebration needs. Whether it is graduation, prom, birthday or retirement. Perhaps a fourth of July, Christmas, or Halloween. I could go on and on but, I am not going to. Packed wall to wall and floor to ceiling are all kinds of party favorites. Balloons, streamers, banners and napkins. Party games, candles, novelty candies and party hats. I could go on and on but, I am not going to. The store and parking areas were clean. The friendly staff were also kept neat and tidy also. Checking out went quick and efficient. They did however, seem to have a massive shortage on helium. Signs posted all around the store about a global helium shortage. Buyers beware; Check for helium before buying your balloons or floating paraphernalia or you may have to use your own hot air.

Ordered a ton of stuff 2 weeks prior !!! Arrive to pick it up on time and nothing has even been…read morestarted. asked to speak to the boss and she looks right at my order and says I did not know you had and order. People have timeframes. If I'm paying you. Be on time. Won't be coming back. Managers are a joke.

This particular location reminded me of Toys R us even though they don't sell toys they do have…read morePiñatas for sale, lots of candy for goodies bags and can't forget the bags it's self for after the party but they don't just have stuff for parties also for weddings and other occasions. I am use to going to Party city location in Altamonte that closed down and didn't have as much space and offered so much, they still can add helium to your ballon's also at this location. The price point and value here I felt was reasonable if you know what to get here and what you can get similar at other places. Good costumer service and they even had a bunch of Halloween stuff marked down.

This particular Party City is conveniently located and since it is in a shopping plaza, parking is…read morenot an issue. The staff here is friendly enough a d overall, this Party City has pretty much anything that you will need if you are having a party. The selection of merchandise at this particular Party City is pretty much all encompassing and prices are decent. Overall, this Party City was generally a positive experience.

Just the cutest little place! I went on a Tuesday where they had a craft for children. I thought we…read morewere actually going to make slime but they had pre-made slime and then you just put little trinkets in there for the children to take. It was really cute. The place is adorable and it's just in the perfect spot in Atlantic beach! So very grateful they do something like this during the very hot summer! Will definitely be using them for all my party supplies

amazing person and business. You will not be disappointed! so easy to work with! worth it!!!read more

This has to be my favorite party city location, With a…read morefriendly and helpful staff,its great,they have all the balloons you will ever need,and all the candy you can possibly think of they have,only place I know of you can buy just yellow starburst...lol, anyways,I run a restaurant around the area,so for all the birthday party things,specially the themed ones,I go here,all my customers love it,with that being said, I come here very often, and since everything is disposable all of the items are fairly cheap,makes parties and get togethers easier,the one stop shop for Halloween.

I would have rated five, except that in the city of Orlando, where more than 1/3 of the population…read moreis Hispanic, there is a plethora of sweet sixteen party supplies and not one single solitary ballon or item for the Latin quinceañera celebration, which is even more elaborate than a regular American 16th birthday. When you call party city, like most businesses in Central Florida, it asks if you want to hear the message in English or Spanish. There's a reason for that. In a day and age where businesses get cancelled for less, this was shocking to me. Do better.