Very rude lady working behind the counter - she was supposed to be waiting on me, but while in the middle of a sentence she meandered off to talk to another employee who had just walked in about why he had to turn all his equipment in. (from what I gathered, he was let go and I think and was cut off from all his free services he was getting...but this is just what I believe). After they discussed it was the "b*&^h" that works behind the wall with the window, she came back, and then continued my new service paperwork.
I was told it would be a weeks wait before it would be hooked up because they were extremely busy. So I had to wait, even though I needed it for work.
When the installers came, I said, "you guys must be really busy." Which one of the two gentlemen replied, "not really." A WEEK. I waited a WEEK.
After they left without waiting to see if the net worked....it did NOT.
I called tech support and was on the phone over an hour to no avail. She ordered a service ticket and basically said I was at the mercy of the local office as to when they would send help.
I called the local office asking when I might expect them, and the lady that had been so rude prior answered. She wouldn't let me speak to anyone else, and she knew exactly who I was because she apparently was holding my service ticket in her hand.
Then she told me she could clearly see that I was using the internet for the past hour and a half. I said I am NOT! It won't open a browser! Why would I lie about it?! I needed it for work!
She informed me that the tech people wouldn't be in until 8 am the next day, and I could expect up to a weeks wait. WHAT?!?!?!
I said I was catching a flight for home the next day because of an ailing family member and I'd like to get the net set up so I could use it right away when I came back, I'd already lost a lot of work over it being so slow to be hooked up. I mentioned that I could cancel the flight and schedule it for the next day and she told me "I wouldn't bother doing that."
When I expressed my dislike of this, and used the word "disheartening" of which she didn't know the meaning and asked me "WHAT DOES THAT MEAN?" I informed her it was a word she needed to get the dictionary out for. I had had it!
I did delay my flight, I called a tech support for motorola and THEY helped me fixed the issue.
This woman needs help honing her customer skills. She also acts as though she runs that office. Clearly the "b*&^h" behind the wall with the window does, which is who I wanted to talk to but wasn't allowed by the cable ghestapo. read more
