This locations has the best Sales Rep around. His name is Justin and he was the most helpful and…read morepatient with me. The whole crew at the Pell City location is awesome. They treat us with the upmost respect and will work with you to get you the best deals and save you money the best way they can. Go by and see Justin and the crew and I promise you won't regret it.

When my SO and I walked into the store we were greeted first thing by a young man named Jeff. He…read morewas so great to work with. He went above and beyond on making us comfortable and making sure we saved as much money as we could as well as making sure we were getting everything we were wanting. Always great customer service when we go to this store.

Customer service was very pleasant. I spoke with a representative who didn't mind helping people…read more The reason why I say this . I entered a store in Rockmart, Ga and it wasn't a welcoming experience. However not only did the saleswoman assist me with what I needed, she gave me better advice on an item with a better price. Thank you for your service and I would recommend shopping at this location in Cedartown compared to the other location

From the owner: AT&T, serving over 81 million wireless customersread more

I have upgraded my AT&T iphones at this location before. I never had an issue but did notice the…read morevery low Yelp score and wondered why. I now have my answer. On 11/20/2025, I upgraded my son's phone at this location. We have a family plan and his phone was eligible for a new phone for quite some time. I was informed by the salesperson, he could take my son's phone in on trade, upgrade to the new iphone, give me a better plan and lower my overall bill. So we did just that. Then I went to my account and saw an additional line that I Never Asked for. I called the 1.800 number of AT&T and was told, the salesperson did something wrong and it was a good catch on my part. The 1.800 said, only the store could fix the issue so I went first thing this morning. I was told no issue just bring the phone in. They had to return the phone, then resell it and my bill would not go up. I went home, got my son, than went back. Two visits for a mistake that was the stores issue. Now I was told that by returning the phone, and putting it back on the account I would have to pay a restocking fee of $55.00. This was for a mistake; I did not make and one that needed to be corrected before 14 days. The salesperson insisted I would have to pay the restocking fee even though it was the same phone we were getting back. Something was off and someone was doing something that was not policy. It was apparent. I was also told, I still had to call 1.800 to get the extra line off my bill. It was suggested, just leave things alone. SOOO, I called AT&T 1.800 again. 57 min later, I was told, that it would be best just to leave the extra line on my account. Based on what was done, My bill would be $35.00 less than normal. The issue is I was not told all the facts and all the local AT&T store really wanted was the extra line and they get commission on that. They just manipulated the system. I wasted four hours total on this and really does not fill me with enthusiasm to continue to do business with AT&T or their local office. Full Disclosure, the 1.800 rep gave me $75.00 in good will for my hassle. That was nice. Sorry for the RANT.

The staff at this location is not well informed about the product line and not very friendly. I…read morewent in to upgrade my equipment. I asked the representative to explain the differences between my current iPhone 10 and the new iPhone 12 Pro. The representative stated that there are "no differences". I found that hard to believe, but he insisted. I was not encouraged to upgrade nor were any suggestions offered on any other items. I left thinking I should just keep what I have. Does that sound like a sales pitch to you? I do not recommend this location if you have a desire to learn more about the latest technology.

The employees at the Pell City AT&T have no idea what they are doing!! My husband and I came in to…read moreupgrade our phones. After being sold 2 iPhone 13 at $180 per phone ($5 a month for 36 months) we leave the store happy with the purchase. We look at the emailed receipt shortly after leaving the store to see that the phones were going to cost a total of $360 per phone ($10 a month for 36 months). That is double what we were told the phones were going to cost. We call the Pell City AT&T store to explain that the receipt is not adding up to what we were told. Jordan H, the man that sold us the phones said the receipt is correct and that promotion had expired. The manager Nick said we could come back and return the phones or keep the phones at $360 per phone. Don't use the Pell City AT&T unless you want to waste your time.

I ]ouldnt make or receive calls. The assistant manager had seemed bothered and irritated while I…read morewas there. He left and the manager took over. After I came back only the assistant was present. I told him phone wouldnt make calls. He ended up ultimately changing to another sim card. I was taking time while there to ensure my other communications would work. He snidely stated to me, "We dont allow loitering in her" Really? The guy was a total jerk!!! He seemed to want to be able to do his own thing without other people present.

Service is constantly going out. Mine phone switches to SOS mode or airplane mode all the time…read more They told me nothing was wrong. Did nothing to help me. I pay almost $300 a month for 2 lines. I am searching around and plan on switching to someone else. Verizon sucks.

If I could give it negative stars I would. Every visit there reminds me why I switched to T mobile…read more I literally came in to get a new iPhone and sat for an hour and a half after checking in and NO ONE came to help. I walked out and no one blinked. Worst store ever and worst cell phone company ever. I've been on hold 3 hours with their online reps trying to purchase the phone and still... nothing. No wonder people are leaving in droves.

The lady upfront was clearly on drugs and licking her lips constantly. She couldn't stay focused…read more She constantly was answering her phone. She gave us a lot of attitude and raised her voice at us. We will never go back. We are also considering leaving Verizon altogether.

I was at the store in Guntersville yesterday, 11/6/2025. I arrived at approximately 1:45, I was…read moremet at the door by a very nice representative, I told her my issue with my phone, but as soon as our conversation started the "manager" took her iPad and sent her to lunch. Ok that's fine but he never spoke to me just turned around and left. I did receive a text message saying I was 3rd. I waited one hour and 45 minutes while the manager waited on 4 people. I finally got up and left not getting my phone issue resolved. Definitely would not recommend this office, manager is rude and certainly not helpful. I assumed since I just moved here every office would be helpful, not this one.