This morning I tried to take my car to diversified for a tire change over from summers to studded I…read morecalled ahead and they said they do walk ins on a first come first serve basis I go there and they turned me down because I didn't buy the brand new tires from them or one of their "recommended" tire shops I bought them brand new from a mobile tire guy just last night ! Two weeks ago I took my f150 to diversified for a tire change over I did not buy those studded tires from them or their recommended tire shops they didn't have a problem then! I called big black rubber I told them what just happened and they gladly took me in even though I didn't have an appointment. Big black rubber is fast cheap and hassle free a real no bs tire shop I suggest them over POS diversified!

sorry no gossip. they do very good work. although if you…read moredidn't buy your tires there i would not take brand new tires there too change over

The service from here is always top notch, and prices are reasonable. I like all the staff from…read morethe front desk to the mechanics.

I had an appointment for tire changeover this morning…read more I went to the Swanson Ave location. Driving along N. Tommy Moe Dr. an employee got out of his car from the parking lot and ran out into the street right in front of me so I had to hit my brakes pretty hard to avoid hitting him. He darted into the employee entrance door in the back of the building. This guy literally played frogger running into traffic. I went to the tire shop. There was a sign on the front door that said the tire changeover is to be checked in at the front desk of the other building. So I went to the other building. The skinny white woman at the counter mumbled when she spoke so I couldn't tell what she was saying. She also barely moves her lips when she speaks like a ventriloquist. She was very grouchy and rude. I was able to decipher that she was telling me that my appointment was at the other building and pointed to the building next door. So I walked over to the building next-door, which was the building I had initially went to with the sign telling me to go to another building. The ill tempered Burnett lady inside told me that I need to go back to the first building and pointed me towards the other building. I told her they had just sent me over here. She turned around and walked away. So I begin walking again across the parking lot towards the other building and this time a third employee with bad posture was walking out the door and met me in the parking lot. He told me that there was another location near Carrs where my appointment was. (He was also rude And grouchy as well, but at least he told me what I needed to know. This information would've been helpful at the very beginning).

We were traveling in Alaska and had an intermittent check engine light. I called Peak Automotive…read moreto ask if they would run a quick diagnostic test to see if there were any problems. They said "come on by". Upon arrival Randal quickly attended to the test and put our fears to rest. These folks could not possibly be any nicer or competent!

A trustworthy shop with a great crew. I've taken my car there to get an oil change a few times and…read moreit's now my go to place. I've had other repair work done on my Jeep Patriot, and they were great with scheduling and charged me much less than competitors. They also have the cutest shop dog to keep you company while you wait!

I have had them do maintenance and repairs on my daughters car, several of my vehicles and my…read morewife's. All the time quick, clean, and upbeat office staff greeted us. They were the only ones who could get me in during COVID and they were amazing. Since then I was hooked, any vehicle maintenance I need I go there. Even if they cant do it they have zero issues with recommending a shop when I needed a complete exhaust. Top notch work and professionalism. This is how old time garages use to be

Good and friendly service. Front desk person very polite. The tire service team were able to repair…read moremy tire.

Had a tire blow out and called the tire places around the valley for a replacement. Big Black…read moreRubber was significantly cheaper than the others and was much friendlier on the phone. The called me when the tire arrived and got me back on the road quickly. They put my spare back under the car too. Awesome place!

While traveling through Wasilla, we discovered a screw in our rear truck tire--most likely picked…read moreit up at the campground. Wanting to take care of it right away, we went to a tire shop recommended online, only to be told there was a 3+ hour wait. Not wanting to sit around for that long, we decided to try our luck and headed to Big Black Rubber--and we are so glad we did! They took the truck back almost immediately. The technician was professional and courteous, and the whole process was quick and efficient. A special shoutout to Dana in the office, who was absolutely amazing--friendly, helpful, and made the whole experience even better. She's the kind of person who turns a stressful situation into a smooth one. We were back on the road in no time, incredibly relieved and grateful for the fast service. I highly recommend Big Black Rubber for anyone in the area who needs tire help--especially if you're short on time and want service done right.

They are quick and friendly, and to be fair I've only used them for the new sets of tires and two…read morechange overs. However, the tires don't feel balanced and the prices are not different from any other tire shop and sometimes higher.

Take your car literally anywhere else. Midas would do a better job. Every single time I have taken…read moremy cars there to swap tires over for summer/winter they have called me with some excuse to get me to spend more money. They wanted me to buy lug nuts because they couldn't figure out how to put an SAE socket on them instead of metric. Definitely don't expect them to mount used tires, they WILL find an excuse to not do it and make you buy new ones. Even if you can stomach the constant nickel and diming, they can't even do the job correctly. Valve cores half installed, tire pressures incorrect, terrible balancing, and damaged lug nuts are par for the course at this joke of a business. Negative 5 stars.

Fast, easy and fairly priced! Prices have rise with the economy with the owner. I do not blame…read more Having a mechanic I trust is a luxury.

If you value your or your families safety, please DO NOT entrust Mr. Lube with any of your car care…read moreneeds!! I personally have had two terrible experiences with the new owners/their staff and I will NEVER go back (unless Andy and his sister buy it back ;)). All but one lug nut was very loose after my tire change over; one was completely off and rattling around!! I am so grateful this was discovered before my tires came off as my family and I could have been very horribly injured. I gave them another chance, and this time they overtightened my lug nuts with so much torque it warped my rotors. Despite my calls to the owner and a certified letter simply requesting a refund for my tire change over (not even asking for the cost to replace my rotors or the cost to have my trusted mechanic safely install all of the lug nuts to their property torque) they completely ignored my letter and never returned my calls. Terrible customer service! Another lady didn't even make it a block and her tire fell off and she ran over it, which took off her bumper. This is only a very brief summary. Mr. Lube was excellent in years past as I took my vehicle there for 16 years, but ever since the new owners took over, it's gone down hill tremendously! Even the front desk staff is unfriendly and doesn't greet you. For your safety, and your family's, do not take your vehicle to Mr. Lube!! Consider yourself genuinely warned!!

Have to update and knock down to one. They're not an honest business. They lie to you about…read moreeverything and up charge you for everything. Not nice to do to good people.

I have brought all of our vehicles here for everything from tire changes and replacing headlights…read moreto more complex engine and brake work. They do an excellent job and always inform me of anything else they find that may need replacing etc. I have been very happy with their service over the years and they are always reasonable price wise even performing minor repairs at no cost. It's great to have a reliable auto repair shop close by that we can trust - I won't go anywhere else.

Thank you for making it right. I understand there are always problems and I appreciate you…read morelistening and making it right.

Every time I come in to see these guys, it's because of a low tire…read more They're always very kind, and helpful, fast, and easy!

My truck was towed in on a Friday after talking with a man named Nick who sent what seemed to be a…read morefair estimate at the time. Nick later told me that I didn't need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car battery...that to me is outrageous !!!!

I brought my van up from the lower 48, then a ticking started in my motor. They allowed me to drop…read moreit off and diagnosed it that day. Because everybody is so backed up on scheduling for services, I had to leave my van while I was in the lower 48 to get it fixed, but I was able to communicate via text or phone call with Zach and the process was fairly seamless. They fixed the issue, diagnosed another one, and was able to fix that in the same timeframe. Overall, would recommend! Love the after hours pick up option, too.