Do not use these guys!
My 85 yr old widowed mother took her '91 Honda Civic to Cooper Bros. in Edmonton for an exhaust repair. I had the car inspected at Midas earlier and we determined it needed to have the rusted exhaust system replaced from the tailpipe to the catalytic converter (mid car). My mother insisted Cooper Bros. do the work because they had previously done some minor work for her. I gave my mother (who is extremely sharp) explicit instructions to tell them to replace the damaged exhaust system - not just the muffler and tailpipe. After looking at it, Cooper Bros said they would fix it.
They did not - they only replaced the muffler and tailpipe leaving the rusted middle section of pipe untouched! The manager, Jeff, later admitted they weren't equipped to replace that section of pipe. They charged my 85 yr old mother $628.95 for the muffler and tailpipe. I brought the car to Action Muffler yesterday to find out about replacing that remaining rusted section and they told me they would have charged about $350 for the muffler and tailpipe! Cooper Bros. overcharged her about $280!!
While my 85 yr old mother was waiting for the initial exhaust work at Cooper Bros, manager Jeff convinced her to replace her timing belt. He did this while knowing the car had low kms (130k), she rarely drove it (about 100km/year), and would not be driving much longer. Note that Cooper Bros. had inspected her timing belt less than a year earlier and told her she didn't need one. Unknown to me, my frail mother booked an appointment and was charged another $1076.67 for this unnecessary labour-intensive job. They also left an important head cover nut off which I had to source and replace!
Cooper Bros. took advantage of an 85 yr old elderly widow by telling her they could do an exhaust job they knew they couldn't do and then convincing her to replace the expensive timing belt. In total, she paid $1705.62 for repairs to a car that wasn't even worth that much! My mother gets about $20k a year in pensions, lives in a senior's home, and couldn't afford this. Jeff and Cooper Bros. saw an opportunity to take advantage of her and they did. They are dishonest and shameful! read more
