My first visit to "Cooley Smiles of Kenmore" was something I won't forget. I cannot say much about the receptionist staff, they are not professional, rude, lacking customer service and just not friendly like a dentist office should be. First time there the staff in the dental room was pleasant enough but they took a zillion x-rays, I was getting concerned about all of the x-rays, and every time they took one they said it didn't turn out and had to take another one. I have never had this happen in my lifetime of going to the dentist. I had work done on one tooth by Dr. Isra, I was in the chair for 3 hours; she is very pleasant, nice and professional, but unfortunately she has left that office. This last time I was in I told the receptionist I was not going to have any x-rays this time and they talked back to me and said yes, then one left her chair and went to the back area and another staff person told me that all the x-rays were for my tooth getting a crown and that is not so. They are very rude, not professional, not friendly and to me they could care less about you as a paying customer/patient. When the hygienist came out to call me in, it was very cold, unpersonal and she didn't even introduce herself to me. I don't know about anyone else but going to the dentist is very stressful and anxious thing to do, especially when you get older. I have tintinitus in my ears and I mentioned that the cleaning tool they use now really aggravates it, but she did not offer to turn it down, (like others have) did not seem to care at all. My teeth cleaning was horrible, she did not even polish my front teeth. I didn't say anything I just wanted to get out of there. Their dental plans are screwed, all dentists seem to be doing that now, I never have experienced that before. They want you to sign a very expensive plan I guess so they are guaranteed their money???????? The dental field is not going in a good direction for any patient's sake, especially this one. All the dentists I have gone to in my life has been a good experience, not this one. read more