Our family has had great experiences with the Kenmore Cooley Smiles dentist office. All the staff are particularly friendly and efficient and are happy to be there. It really shows with our ongoing interactions with the team. We love the doctors and hygienists and admin staff we have seen (Kelly most of the time) and the excellent care and advice they provide. I recommend going here if you are looking for a great local dentist office. read more

I actually look forward to my appointments here! Dr. Aisha Hakeem recently fixed a problem area that had been bothering me for years, and now I don't even think about it anymore--it's like the issue never existed. My filling looks great, feels natural, and passed the follow-up X-ray with flying colors. Colleen is a wonderful hygienist; she's super friendly and my cleaning was top-notch. The office is clean, comfortable, and the whole team is incredibly hospitable. Highly recommend if you want quality dental care read more

Billing. Be careful they will not mention anything about costs until it's time to leave and the assistant walks you to the front and blocks the door so you can't leave. They will bill the patient over insurance. I was told they had to bill me for work done for a crown prep because they didn't "install" it right away insurance wouldn't pay for anything. I had them installed and was hit with another surprise bill of $700 in order to be let free today. So for 2 crowns for $2400 I paid over $1500 out of pocket because they said they couldn't bill insurance. The hygienists are mediocre at best. The only reason why I keep going here is because Dr. Priya is so good but I'm beginning to think it's not worth the headache and cost and that there are other dentists that are just as good out there. It's unfortunate that offices like these are becoming so money hungry that they'd rather inconvenience the patient. Watch out for Bothell Endodontics too, that's where Cooleys refers people to. They will add fees for services that aren't necessary. read more

I went here for my routine cleaning for several years and overall they provided fine service, hygienists were consistently great. Over time I feel the dentist side of the office has been doing more upselling of services since I switched to Dr Yu. Most recently at a routine cleaning they performed a CT, which I didn't consent to as I understood it was just x-ray, and they didn't disclose that it would result in an out of pocket cost. When I called and asked the billing department to resolve the non-approved procedure during a routine cleaning resulting in an out of pocket cost, they refused. Again, this was for a service for which I did not consent. Further, it appears they're going against what the ADA recommends by performing CTs routinely as a screening tool which understandably insurance doesn't want to pay for. Watch out for over-imaging, non-necessary services which will result in out of pocket costs. read more

A beautiful office and a group of really lovely professionals. I feel so well cared for every time I come to this office. I definitely recommend if you're looking for a great dental experience! read more

Excellent office and care! I would highly recommend this office as they did great filling work and Invisalign. So happy with my teeth and how nice everyone is from the front to the back. Thank you! read more

Horrible, every time we walked out, there was something that needed to be done that was a huge expense - multiple cavities, root canals and crowns. They did a root Canal on my 19 yo daughter put a crown on and a month later it fell off and they continued to charge me another $700 to fix it. So unprofessional My husband had a crown there is his tooth has never stopped hurting, no explanation from them. My last exam they said I needed at least $2200 of dental work. Come to find out from my new dentist said they should never do root canals on kids that young as it will result in more dental expenses later. I had a full set of X-Rays and no dental work needed except my cleaning and a little repair to a chipped tooth. They are only about the money and will do procedures that are not medically necessary. Run, Run very fast. Too many other dentists that are reputable in the area. I tried sitting with them to go over billing issues and they would not budge on anything. read more

I came to visit my very good friend from California. My crown, on one of my front teeth came off. It was my 2nd day of vacation. I was horrified I'd have to go thru the rest of my vacation with my mouth shut. We called the office and was told by a very caring receptionist (Amy) no problem we can take you right away. When we arrived we were greeted by a very friendly and caring staff. In the exam room, Samii, assured me it'd be no problem. When the dentist entered he immediately put me at ease with his fantastic chair side personality. In no time, and pain free, it was time for me to go and smile again. I LOVE this place and wish they were in California. I suggest them to everyone. Thank you Cooley Smiles of Lynnwood!!! Dawna Lamb, extremely happy customer from California read more

These guys are always fantastic! Very professional, polite, caring, knowledgeable, and kind. Highly recommend!

The Cooley Smiles doctors Dr. Aaron Cooley or his brother Dr. Brandon Cooley are very rude. But, they have some new assistant doctors who are nice and okay. the cleaning staff is also okay. As long as you dont have to deal with either of the Cooley brothers , you are okay. When will these two learn their lesson is my question. They joke demeaningly on their patients and get away with it. I don't know how they behave with their staff. read more

Very unprofessional. They gave me one estimate and then charged double! They are scammers!

The dentist is rude and abrasive. He recommends unnecessary fillings and treatments. I would avoid at all costs.

I highly recommend Cooley Smiles to my family and special friends! On the wall of their office is a written message that reads, "Top Dentist!" Very appropriate claim and communication!! Dr. Scott and his impeccable technical staff represent "The Standard of Excellence" in the Dental Industry! Note: many dental offices in the WA. State could take a page from their book to upgrade their medical practices to reach Cooley Smiles level of perfection!!! Cooley Smiles knows how to treat their patients for a pain-free experience and impeccable dental results at affordable costs! Sincerely, Carl Oliveira read more

I've been to many dentists in my life. I think Cooley Smiles in Kenmore might be my favorite dentist outfit ever. Their up front staff are excellent, courteous, and very helpful about appointments and insurance coverage. I see Dr Micaela Dhea, who I discovered on line. She has an excellent background. She lived up to my expectations with quick sure work and always answers my many questions. The dental assistant works closely with the dentist and assists in many technical procedures. Very efficient teamwork. It's a busy place but they are fully staffed. I heard a lot of little children being very sweetly helped through going to the dentist. Impressive! The waiting area is very nice. I couldn't be happier with the whole place. Also they referred me to an excellent endodontist who gave me a fairly painless root canal. I sure appreciated the great referral. read more

The Kenmore office convinced me to remove my lower permanent twisted retainer bar about a year ago. They said the twisted steel would eventually push out a tooth. After they installed a single bar permanent retainer all of my lower teeth shifted significantly. I complained about the shift during my next 2 visits. They finally found that one of the brackets was loose causing my teeth to shift. They then quoted me $2,200 for Invisalign to fix the tooth. They created a problem and tried to charge me to fix it. I won't be giving them anymore business. I would strongly recommend avoiding using them for any orthodontist work and instead go directly to an experienced orthodontist. read more

you have to be very careful when you go to the Cooley Smiles. It's hit or miss. you may get a good hygienist or not. There's a different hygienist almost every time you go, and a different dentist every time you go. A high turnover. I've had mostly good experiences there but I've had a few very bad experiences. They lack consistency due to the turnover. So I'm just saying that they are inconsistent and if something feels wrong be sure you speak up. read more

One of the best dental experiences ever! My hygienist Amy was quick, but very thorough, and made it a painless experience, plus there was a TV mounted above the reclining chair so I was able to watch TV during my cleaning, score! The dentist Dr. Priya was able to identify my sensitivity issue and recommend treatments. Office was clean, and well decorated, front desk was quick for check in and check out, just make sure to get there early to fill out forms. Overall excellent experience. read more

Whatch out! These people charge you over top dollar then come back threatening for more. Double check they are covered under your insurance. Ask every time before you go because they sure won't give you a heads up if that changes. read more

Cooley Smiles is the best dental practice around. I have seen Dr. Brandon Cooley, Dr. Aaron Cooley, and Dr, Kelly Yu. They are hands down the best dentists ever! They are all so welcoming, knowledgable, professional, and make going to the dentist enjoyable. I have been seen for regular dentistry as well as invisalign, and I can't recommend them enough! Their front staff and all of their hygienists are amazing, as well. Do yourself a favor and go to Cooley Smiles. read more

I hd a great visit recently at Cooley Smiles. My Hygienist, Dentist and the Secretary were amazing. They did an awesome job with the exam, cleaning and explaining the X/Rays and Insurance coverage. read more

Patient, kind and helped me through extreme dental anxiety. Gave me breaks and did not make me feel bad about my anxiety.

Rushed services. Teeth still bleed and hurt after a week. I would not recommend this place to anyone

Finding a local dental office, knowing I had extensive work to be done, was a daunting task. I don't know of anyone who looks forward to that. I passed this office on my way to work every morning after moving into the area. It seemed clean, lots of cars, and was definitely close to my home. My 1st couple visits were iffy. Extensive x-rays were done, past what insurance covered. A cleaning took 2 appts and not due to my teeth but their time management. After the initial visits I was escorted into a room with the bookkeeper(?) to get the dental plan for what future work I needed, the cost, how soon before the price expired, etc. I don't think it was the woman's fault, but I felt like I'd been handed over to the credit manager in a used car dealership. I wanted out. Once away, and able to consider what was proposed - the costs, and what I felt were my needs, I actually agreed. But just because someone shoves pie in your face, doesn't always mean you intended to eat dessert at that moment. Many neighbors actually advised me against the business, citing bad experiences. I, however, still had a good gut feeling about the actual Dental services. Fortunately for me, I was right. Dr Isra had alot to get done for me and despite it costing the downpayment of a car, I knew it needed to be done. I had checked around & knew my prices in the community, and theirs were in the ballpark. Dr. Isra was patient, professional, on top of most all my needs as I sat in the dental chair for VERY long periods. 3 hours, 2.5 hours, 2 hours. Only discouragement, she treated me with appropriate pain management after the 1st visit, but not again. (I did ask on visit 3, because I knew how painful visits 1 and 2 were. OTC meds were suggested and NOT adequate. Mistake on their part.) 2nd biggest lack of thoughtful service was at visit 1 in the middle of a 3 hour appt, someone from the front office came in, not once but twice to discuss $117 additional cost. While I was very appreciative of the info, in the middle of dental torture (only because I don't like dental procedures.), did not seem the most compassionate or well-thought out time to want a signed approval. Not to mention I didn't have reading glasses on. And, most especially, when I was already spending in the thousands to have multiple teeth restored. 1st lack of thoughtful service would be who/how treatment plans are presented. Dr. Isra realized this after the fact and did address the error in client service timing during a procedure. She said it would be addressed. She apologized. I appreciated her recognition of how poor it looked for a professional office. Not her error. All in all, my instincts were correct for me. Dr. Isra's knowledge and skill are exceptional. Her support staff was great. Just like any personal service or med/dental appt, remember you are the consumer and you should feel good about your decision. Keep focused on your end result and don't allow the peripheral moments to dissuade you. All in all, I would recommend that everything shouldn't be so "a la cart" when folks (especially seniors) are paying for expensive treatment. Do more than expected and the rewards will usually pay off greatly in word of mouth referrals. The old adage that a happy client tells 10 and a dissatisfied client tells 100 still stands today. Cooley Smiles does a great job (but I never met either Dr. Cooley.) read more

Clients and future clients be warned...! Location, office, equipment, staff, everything, looks good, feels good, modern and professional appearance. This is how the get you, cheap cleanings and free whitening.... (This is why I put 2 stars instead of 1) Now wait till you need work.... Overcharging for procedures and Dr. is claiming excessive work needs to be done when it is not needed. I had a cavity starting to form between molars, not yet penetrating deeper layer of tooth, only in enamel layer. Dentist said I needed a filling and the total charge was $500 (only $300 covered on insurance). My father warned me that he was way over quoted for a crown replacement. My brothers scheduled work to be done without consulting my family first and charged over $1000 for a couple cavities. I decided to go back to my old dentist for the cavity fill (switched to Cooley Kenmore because I moved from Redmond to Kirkland and old dentist is 45 minutes away). Got new X-rays and examination and determined I don't have a cavity yet, as long as I keep proper maintenance and flossing it will not get worse and penetrate the deeper layer, which is when you need to get it filled. Once you get a filling, they are temporary and you eventually have to get replaced, not as good as healthy tooth. Leading to more dental work long term. WHAT A SCAM! Long story short, over quoting, and claiming work needed when work is not yet needed. Excessive and expensive. Won't be going back. Hope this helps some others out there. read more

Cooley Smiles - Cosmetic Dentists Near Me - Kenmore, Washington

Just switched my dental insurance and went in to get a routine cleaning! THE STAFF IS WONDERFUL! From start to finish, this place treated me with the utmost professionalism! I hope this review helps provide insight for those who suffer from "dentist appointment anxiety"! Cooley smiles will walk you through everything with nothing to fear! They were extremely helpful at explaining my needs and recommendations to ensure the best quality dental health! Sadly, I got to get my wisdom teeth out, but I feel confident that this is in my best interest from a trusted professional office... Ps.. came from Willamette dental group who was 10+ years behind in technological advancements compared to Cooley Smiles! Was put at ease when I was able to zone off during the procedure while watching sports center! read more

My whole family comes here to get our teeth cleaned etc and we are so glad to have found this place, not only is if conveniently close to home but it's all about their services, very friendly and welcoming, after each appointments they reach out through email, their concern is very personal as they go out and beyond to make sure we are satisfied and want to answer all if any questions at all any time we may have one. Our daughters first visit two years ago was awesome, she didn't get scared or even shed one tear making each visit easy with her! read more

Made an appt in office a week ago with my young adult daughter trying to establish a dentist. The "receptionist" at that moment covered all bases I.E. insurance DOB SSN even verified insurance coverage right then and there including who referred her which was the orthodontist next door. Clearly she has braces on, extremely noticeable. My daughter received a phone call stating she missed the appt, she has a text verifying she was not late. The office told her to come in. Another "receptionist" who at the desk was extremely curt and mouthie. Complete shock. My daughters was rushing to fill out paperwork apparently they did not verify insurance. Then she goes back in the treatment area only to not be able to do X-rays because she has braces. If you didn't want her as a patient then why did you have her come in. Rudest, non communicating organization I've seen in the medical field. read more

It had been too long since my last Dental visit and finding a new dentist can be scary, which is part of the reason I put it off. Everything from my phone call to schedule the appointment to follow up after my appointment, I've been very impressed with Cooley Smiles! They made me feel comfortable from the start - the office and whole team are very nice. Things like X-rays and pictures were easy and high tech! The hygienist Sheena and Dr Brandon are awesome, I feel confident putting my mouth in their hands! Bonus - I got to watch Ellen during my cleaning and my hands are super soft from the paraffin wax! read more

Best dentists in the PNW. It's never been easy for me to visit the dentist with so many awful experiences as a youth in foster care. As an adult we found good dentists but none of them can hold a candle to these guys. I've visited every office except for EVERETT and everyone from the front desk assistant to the doctors, everyone is friendly and positive. Out of all my visits however, Bellevue is the best because you get a hand or foot massage. It seriously minimizes one's anxiety. Trust me, go here! read more

*It just doesn't get any better, super friendly staff, state of the art equipment and great dentists in Brandon and Aaron. *Love that they are in my hood now up here in Kenmore *They had a real live, honest to goodness Clown with balloons for the kids! A true family oriented business that really cares. read more

Honestly, I am shocked by some of the negative comments. I have only had pleasant and professional encounters at Cooley Smiles. I have needed a lot of work done and they really worked with me for what was best for my financial situation. They never forced any treatment. Yes, they have you sign a treatment plan, but you are not contractually obligated to follow it. I changed mine several times. They have you sign it so that you are aware of the financial cost. I am sad though that dr Ezra left. She was great, but I love the rest of the staff too. read more

I had very little pain, my last dental experience was painful. I really liked the paraffin wax,that was great! some questions about my new insurance! ! read more

Cooley Smiles Dental in Kenmore is a class act office. They have a great, warm, welcoming front office staff. Its clean. They inform you of everything they find during your exam as they find it and explain your options to remedy them. It was one of the most thorough exams I have had in a dental office. Their dental hygienist, Roweena, was very friendly, extremely knowledgeable and professional. Dr Bhavan was also very knowledgeable and thorough. Roweena followed up after my visit with an email as well. I would highly recommend Cooley Smiles in Kenmore to anyone. read more

great dentists, wildly unprofessional receptionists. I made a series of appointments, and had to cancel them due to insurance changes... I had to call them THREE TIMES to cancel the appointments over and over. Each time, they said the appointments were all canceled. ok, awesome, I'll reschedule when I get my insurance figured out... nope. just today I get a text warning that I'll be CHARGED if I miss the appointment I had canceled TWICE. When I brought this text alert up, the receptionist replies "that's not true, I never said that." I have never written a review before... but this was shocking. Argumentative, rude, unprofessional, incapable. read more

Wow! Best experience I've ever had going to the dentist. They were super informative about my dental health and explained in detail about how it all works together. I was even offered a hand paraffin wax while my teeth were being cleaned as well as getting to watch HGTV which helped to distract my mind from the cleaning at hand. My dental hygienist, Katherine, was extremely competent and made me feel at ease throughout the whole appointment. So happy to have found a dentist that I like! read more

After not having been to a dentist in two years, got an appointment here at my Wife's suggestion. Not sure if all Dentist's offices just drastically improved the way they do things over the last couple years, but this office blew me away with their courtesy, focus on patient comfort, and thorough explanations of every little thing they were doing. So much of the typical dentist-appointment routine had never been explained to me, so it was great to get the reasoning behind the steps that in the past had felt tedious. I'm not someone who hates going to the dentist, I'm just typically ambivalent. This is the first time I've ever come out of a Dentist's office feeling like I had a good experience. read more

Every encounter I've had with the staff here has been an interaction of rudeness and blaming. They need a lot of work done on their customer service skills, as well as their professionalism. read more

This place is superb. Knowledgeable and friendly staff with a clean and modern atmosphere, but many places have that. What makes this place stand out is their communication. They will tell you precise and concise detail and keep advice clear and easy to follow. I really appreciate even the details on costs, options, and recommendations. They really just make you (and every individual tooth) feel special. I had Metlife and GroupHealth cover me, so all my cleaning/operations cost me 1/100 the price. Seriously the best dental experience I've ever had. I definitely will recommend them to anyone looking for a dentist around the area. read more

I love this place! The staff and doctors are very friendly, responsive and knowledgeable with all answers to the questions we asked.so far we only visited twice..once for my son's check up and another to get sealants done. They have yummy snacks and the tv playing in the lobby area for family. I will definitely recommend this place to everyone I know! I wish I would have had a dentist like this growing up. I probably would have wanted to go more often and maybe never developed dentist anxiety. read more

I am impressed by the quality of the care, communications, facilities, and most of all the expertise and talents of the staff. I appreciate the informative counsel regarding my dental care from Dr. Isra and especially the balanced long-term approach to my needs from both her and most of all Hygienist Sheena. She is a true asset to the organization and I am grateful to find myself in her care. Praises also go to the office support staff for their assistance in greeting, scheduling and working though the billing and insurance processes. Very impressive! It seems obvious that I have made the right choice in my dental care. I look forward to continuing our work together and I can confidently refer the Cooley Smiles organization to others! read more