Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor…read more I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them. Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience. Despite numerous calls and text messages, the contractor has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication. This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty. Do not be misled by advertised warranties. This contractor does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim. Save yourself the immense stress and financial risk--look elsewhere.

Let me just say, these gentlemen came in to correct a cluster of mistakes made by previous…read morecontractors. They were knowledgeable, professional, and on time. They worked efficiently and communicated at every turn. I so appreciate these guys and would definitely send business their way. These guys smiled, our house is cool, we're ready for the summer, and that makes me happy.

I requested a warranty repair for a unit Patterson installed several months prior. Cody personally…read morehandled the repair issue. He showed up when he said he would, gave me multiple options to choose from, and performed the work very timely. This was a great experience.

We use Patterson several years ago and bought new system. During this transaction they ruined the…read morecarpet and due to them saying carpet was old they didn't want to do anything. I told them no problem, I even cleaned up all the mess. We have since moved after buying a new home and needing heating and air yearly maintenance we definitely did not consider calling Patterson.

My AC went out, so I called a tech to find out why. The tech showed me the burnt out wires and…read moredamaged compresso. The AC was 15 years old and it would cost $5k to repair. I started calling around and the prices for a new one was $20k-$30k. During my search I found Charles and while we were talking we found out that we both served in the Marines! upon realizing this Charles stated that even though we were technically outside his normal service area he would take care of a fellow Devil Dog!! Three days later not only did his team show up but Charges the owner did as well!!! Him and his people took care of everything. They were extremely efficient and professiona! They had several obstacles to overcom, such as the opening to my attic was too small to get the old air blower down and replace with a new one. Charles took apart the old one and removed as reassembled the new one in its place, himsel. Charles is one of employers that care about their clients that he doesn't mind getting his hands dirty!! Furthermore, they cleaned up everything and left my home better when they left!!!

Charles was sent out to repair my AC system. His tech recommended a $900+ repair. I was a little…read moreunsure so I got a second opinion. It turned out to be a broken wire that was simply fixed. I had the 2nd supplier fix it. I explained what happened to the owner Charles. He apologized.....things do happen, people make mistakes. He immediately offered to refund my trade call fee and sent me $100. He is an honorable guy and a honest businessman. I'd call him again. I also enjoy my conversation with him and the office manager.

I have been a customer of Cool Tech (Randy) since June 2018. Over the years, Randy has serviced two…read moreof my properties numerous times and even replaced an AC unit at one of them. Cool Tech (Randy) provided my wife and me with excellent customer service in the past, which prompted us to write a favorable review five years ago (Brwnblk R). However, about two years ago, we informed Randy that we were canceling our priority maintenance agreement, and he assured us that we would receive a refund. Despite countless follow-up phone calls and messages to both Randy and Jeremiah, our concerns have gone unanswered. The lack of communication, failure to issue the promised refund, and overall unethical practices have been extremely disappointing. What once was a positive relationship has unfortunately turned sour, prompting this negative review. I urge other consumers to seek alternative recommendations for heating and air services. Unethical business practices like these should be avoided at all costs. Marion B.

Randy and Jeremiah of Cool Tech Heating and Air are the BEST! They kept my old system up and…read morerunning for years and when I needed to replace it they guided me through the process of choosing the best unit for my needs and it's been perfect. They are honest, knowledgeable, reliable and fairly priced. I highly recommend them!

I highly recommend NasCair! The technician came out, inspected the AC, tried a few things, then…read moregave me the diagnosis. Unfortunately, I needed a complete new system. I'd been expecting this for a while as the system was installed on 1992, some 34 years ago. They offered me a choice of a few systems and told me that they could install it the following Thursday. After I agreed, they showed up early Thursday morning, around 8:00 AM, pulled the old equipment, installed the new, had everything inspected, tested the system, installed a new thermostat and carbon monoxide detector, and where on their way. Total time start to finish, about 5.5 hours! My neighbor recommended them to me, and I recommend them to you! I had another estimate from another company, also very reputable, but they were about 20% more expensive, and at this price point, that's a lot!

Not sure why my profile linked to Lexington, KY. We are in Fort Mill, and still would give Nascair…read more1 star or less for selling us an undersized, contractor grade piece of crap AC unit.

It was that time of year again to have the A/C checked to make sure it was set to handle another…read morehot Charlotte summer. This time Karsten G. was the service professional to call on us. After the usual introductions, I started to show Karsten where all the equipment was. He said he was first going to check our thermostat. I had contacted Integrity about a month ago regarding what I thought might have been a problem with the thermostat. He checked it and said it needed a slight recalibration, which he did. He upgraded the A/C condensate drain tube and we had him install a second drain pan float switch. We felt he did a great job in checking over the A/C and was very knowledgable in any qustions we had. We fell comfortable we'll survive another Charlotte summer.

They installed a new unit and we had problems which they came back out twice to try and find the…read moreproblem, My husband wound up finding out what was wrong. The problem was water sitting in the exhaust pipe and they told us we were basically on our own to fix it and the company they recommended to do the work was lost about having to break our ceiling up to get at the pipe and basically a nightmare conversation with them, Integrity charged us twice for the two visits and said they would reimburse us the 200 dollars which they then said they never told us that we would get any money back. They reimbursed us $1.41 after all was said and done, We paid alot of money for the new unit and after it was installed Integrity just basically washed their hands of us after it was done. They are not people of their word and I would never recommend them to anyone.

I have my home and rental properties serviced by Comfort Agents. I switched from one of those more…read morepopular companies because I felt like I was paying too much and constantly being upsold. Ben and team are always on time, explain everything in understandable terms, and take great care of my HVAC system. Highly recommended and reasonably priced!

This is the second time that our home warranty co has sent Ben from Comfort Agent LLC to our home…read moreis Gastonia for our HVAC needs. We could not be happier with his level of professionalism, respect and knowledge. We anticipate using his services again in the future

In October of 2019, we purchased a home in Denver, NC. Before we purchased the home, I personally…read morechecked the heating and cooling system and these units operated in optimal working order. Before we moved in, I had our general contractor make arrangements for a local HVAC company to come to the home to inspect our units for our peace of mind. My contractor contacted Henson Mechanical of Denver, NC for service. A Henson technician came out to inspect our units. After the inspection, the tech cited a long list of problems with one of my units followed by a recommendation for the replacement of that AC unit. Below are copies of Henson recommendation and estimate: After the service call from Henson, one of the AC units started to shutdown automatically within a few minutes of starting. I then call another local HVAC company in Denver for a second opinion. Their technician was honest and extremely bright. Upon his inspection of the circuitry board on my AC unit, he discovered a test strip was left attached to my unit. As it was explained to me, a "test strip" is a rubber strip placed in two specific locations on in the circuitry board to simulate a fault condition triggering an automatic shutdown of the unit. HVAC technicians test the automatic shutdown function to ensure it proper working order so that if the unit was to experience a serious fault, it would automatically shutoff to save the unit from damage. I believe this test strip was purposely left on my AC unit only to force me to purchase a new unit. Henson also informed me that I had a evaporator coil leak. Upon further inspection from the other HVAC company, it was discovered that Mylar seal had not been broken only to indicate that the no access was ever made for a proper inspection. Henson also quoted me for a replacement for the duct work for my HVAC. The tech from the other HVAC told me he saw no serious issues with my duct work. Before I wrote this review, I called Henson Mechanical 5 times to afford them a fair opportunity to explain themselves to correct any misconceptions or errors I had made in my assessment. When I called them, I asked the receptionist to speak to the owner(s) or the tech Henson sent to my home. It's been over 4 months I still yet have not heard back from Henson for an plausible explanation. I gave them one last opportunity yesterday to call me back and I still haven't heard back. At this point I will have to presume that my assessment of Henson's Mechanical is accurate and Henson's Mechanical was operating in an unethical manner. The company that serviced my HVAC after Henson's charged me $160.00 to inspect my unit and remove the test strip left by Henson's versus $9100 that Henson's wanted to charge me for a complete HVAC replacement. I do not recommend Henson Mechanical for any service needs.

My senior-citizen mother call this company because her AC wasn't working. They charged her a $90…read morediagnosis fee to come out and tell her, "Your AC isn't working." Yeah... that's literally WHY she called you. But what's the problem and what will it cost to fix?? Also, the guy who came out wanted her sign a BLANK authorization for work. Not a confidence-inspiring interaction, and a complete WASTE of MONEY.