if I could give them zero I would. this BY FAR HAS BEEN THE WORST COMPANY I HAVE DEALT WITH. 4 years and 4 months of NONSTOP problems from this unit they installed and have done nothing but shoddy repair work on the unit. The unit itself was malfunctioning and it took an act of congress to get anyone to do an effing thing. They lie, and will steal your money and not fix what they say they'll fix in an orderly time. Plus if your unit breaks they'll do everything they can to GET MONEY OUT OF YOU EVEN IF YOU HAVE A WARRANTY. read more

Don't do it. Don't do it. You have been warned. These folks will renege on any agreement, lie, never return calls, and it will be up to you to fix what they won't. Stay away. Better yet, stick to Home Depot or Lowe's. read more

They take forever to respond if it has anything to do with a warranty you're inquiring about. Very disrespectful. They told me there's older people and children right now with no AC & that they'd get to me. They wrote a very high estimate on purpose & disregarded my warranty on my AC. I don't recommend them at all. read more

We just purchased our home and the HVAC came with a warranty from Cool Care. As temps cooled, we noticed the heat wasn't working and called for service. The first tech said it was a bad valve and the part would take a week to arrive. He also said labor wasn't under warranty, so we would have to pay half before they could repair. I paid half and waited for the part to come in. Two weeks later, the part is being replaced and the tech says it is a bad valve and he would need to order another. Cumulatively, they spend eight hours trying to get it to work. While I waited for yet another valve to come in, I had my friend who has been doing HVAC for 30 years have a look. The first thing he checked was the gas valve at the meter. It had been opened too far, so not enough gas was getting to the furnace. Fixed in less than a minute. I called back and left messages and emailed them after my friend fixed the problem, but they did not get back in touch with me until a week later when they had the new part and wanted to schedule a repair. We were cold for 3 weeks and paid $163 for nothing. The last I heard from them was they would check that I didn't owe them anything else. This was an incredibly bad experience caused by inept unprofessionalism at it's worst. read more

We are new to the area we had immediate problems with our HVAC. We called the company whose name was on the unit. The tech came out and was very efficient and quoted us a price for repairs. We paid the full amount and we're waiting for parts. We had mentioned that we may be in the market for a new unit. Another rep came out that evening and sent us a quote for new units. The next day another message arrived telling us the original quote listed was wrong and was now well over double the price we were given. We immediately called and told them to keep their service call $ but refund us the $444 remaining. We were called back two days later to verify. Again we stated we wanted a refund. Now 7 days later, no refund. I called my bank. I was told if they issued a refund back to our card it would appear immediately. I called the business and was told they refunded $220???? 4 days prior. I told them what my bank said and no refund was showing and they informed me I had to wait another day until someone else returned from vacation. They had no idea why the stated refund was so low. Tomorrow we will go to their office and physically ask for our refund if we are not given satisfactory information. I cannot recommend this company due to their improper quoting, rising of prices, and inability of completing basic business tasks like issuing a refund. read more

Do not have these people service your gas logs. After three visits my gas logs still do not work. The only thing they are interested in is the money. On my receipt they listed things that they did not come close to doing. Most service trucks would at least have batteries for remote controls for gas logs. Not these people. I had to drive all the way to Best Batteries close to Sandhills to pick up a battery after they left. Please believe me when I say they do not know what they are doing. The owner came twice and he knew nothing. I told him my concerns about their work and he simply did not care. All he wanted was $75.00. He left and my gas logs still are not working. I am a senior living on fixed income. Now I understand how some seniors get robbed. I just did. Bonnie Blackberg read more

Cool Care is an excellent family owned company. Their reputation in the HVAC industry speaks for itself. They have won Best of the State for several consecutive years, Best of Columbia Free Times several consecutive years, and Best of Columbia Metro Magazine for HVAC companies. They are professional, friendly, and do excellent work. They recently repaired a friend's unit after another company said it needed to be replaced. I highly recommend the team at Cool Care! read more

Cool Care - Heating & Air Conditioning/HVAC Near Me - Columbia, South Carolina

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Cool Care came out quickly when my A.C. went out. They were knowledgeable, helpful, professional, and not as expensive as I would have imagined. And, they have won Best of Columbia several years in a row. Great experience. read more

Thank you Matt N. from Cool Care Heating and Air for outstanding customer service and care. Matt did a great job explaining the issue with the HVAC as well as answering questions to satisfy the customer. He is a great at his job and I highly recommend Matt N. to anyone because of his skills, knowledge, customer service and the way he respects and care for the customer's home (entering and exit). He shows great respect and integrity in his work and working with home owners. Thank you for repairing my unit and making sure everything was working before leaving. Date of service was 8.31.22- Bylthewood SC read more

I used this business is the worst you can have to take care you AC need. All they care is about the money. I'm regretting have used them since the first time. Keep away from this business. They are very expensive and no professional at all. read more

My heat pump went out and Cool Care came out quickly and fixed it. They were professional and affordable. I would definitely hire them again

We purchased a new home with several issues with our HVAC install which was installed by another contractor. I contacted Kenny at Cool Care and he and I went over the concerns. He corrected all problems as well as install an ERV for us. Kenny went above and beyond to correct everything and bring to code as well as remove trash and screws left in or crawl space by original installer. He explained everything he did so we could understand and followed up after his work was completed. Kenny is very honest and speaks truth and not what you would like to hear if you have a problem with your HVAC system. Even though his company is a little out of area we will be using him for service going forward. I highly recommend this company for your service. read more

Extremely disappointed in the lack of professionalism. Unfortunately we used this company to replace our ductwork and it was by far the WORST experience we've ever had with any service company. Terrible customer service and they charged my credit card for 1/2 of the cost ($2700) without my authorization over a month before the job was completed. Tried to resolve multiple issues with the owners but have not received a response. Will be filing a complaint with the BBB related to damages we feel they were responsible for. read more

Can't recommend Cool Care, Columbia, SC. Unless you want to pay through the nose for repairs find another company. I understand that they have overhead that needs to be factored into pricing but it appears to me that their charges are still way higher than they should be. Wanted to charge me $375 (which I declined) for water heater repair that all parts were still under factory warranty. This was weekday rate not weekend or holiday. That was in addition to the $100 diagnostic fee...so wanted $475 labor cost to repair a tank water heater. Another company was called and properly diagnosed the problem and came back when parts were received with total charge of $135. read more

Charged me $200 to install my own thermostat and then installed incorrectly and claimed to do so many other things on the invoice and I had to have another company out to correct . "I knocked it down as much as I could " I watched him on my interior cameras stand at the Tstat and play on his phone for 20 mins, then come ask for $200. Use another company. read more

I am a real Estate Agent in Columbia, SC and we rely on our vendors to make sure we get the most professional service our clients are paying for. I called Cool Care for an inspection on a house my client wanted to buy. The Tech came out (On Time) and did the inspection. He was professional and knowledgeable. When I received the report they only seemed interested in selling new units and not wanting to just do repairs. I requested a conversation with the Service Manager to see about just doing the repairs I was told (He is out of the office and he will call me back), I am still waiting for his call. I spent 30 years in the service industry and this is unacceptable and I will never use this company again. I will also make sure none of my partners make the mistake I did. read more

Initially, they are pretty good. Could work on customer engagement/return of calls in a timely manner. However honestly its all for show. I have dealt with Cool Care Heating and Air for about 2 years for my heating and cooling needs, however never have I had as many CONSTANT issues as I have now after dealing with them. Today, again on a fairly new unit still under warranty, my ac does not work.....again.....and Im supposed to pay another diagnostic fee? For something they should have fixed about 5 months ago? I get things could go wrong, but my unit never had as many issues as it does now, after they started working on it. Try someone else. They don't value you as a customer, not unless they're consistently taking money from you or you sign up for one of their AC/Heating yearly plans. You're better off paying a few dollars more for someone else who actually knows the value of great customer service. ~Former Cool Care Heating and Air client read more

I finally received a refund, but it was less than the amount that I requested!! I would not recommend this company-very unprofessional!

I think this is the worst company they have no value for customer service. I purchased a house the sellers were to fix some heating and air issues and I recieved a letter stating that they had indeed fixed them. Come move in day we try to turn the air on it doesn't work. After practically begging the company to send someone out they determined what the problem was. Since I had not paid for the repairs myself their was some back and forth between parties, come to find out cool care didn't even come and do the repairs, and sent a clean bill of inspection without doing repairs. I have also dealt with coolcare on another occasion where they had to come out 5 times at near 1500 dollars in "fixes" all to find out I had to buy a brand new unit that took ages to come in. Once said unit was in my house was cooler but not cool I was told "it's a 100 degrees outside of course it isn't going to be cold in your home." I found that unacceptable and had another check up on my unit turns out they didn't connect my duct work to my unit, so for almost a month I was cooling the underneath of my home. No apologies were given either. Although they win many business I feel if the individual customers were to rate them honestly they fall very short in caring for the clients. I feel as tho they are looking to sell products more than fixing what is fixable. They are the Walmart of heating and air. Tons of people just milling around and not a one to actually help. I will not do business with them ever again read more

Tia from Cool Care came out and fixed our ac when it broke in this savage Columbia heat. She was super nice and our air conditioner is nice and "Cool" again THANK YOU!!! read more

Great marketing to create brand recognition but unfortunately terrible customer service.

Really great customer service! We used them for both the HVAC inspection prior to buying our house, and then also for a minor fix after we closed. They were very prompt and I appreciated the technician's knowledge and candor. Highly recommend them, they've gained a customer for a long time! read more

I made the mistake of using their chat line. I just wanted a price for yearly maintenance. An answer of $ this to $ that would have been useful. Their human bot (missed their calling as a car sales person) kept repeating: Could I have your number and the best time to have our "expert technicians" call you about pricing? Or: Could I have your address? No. You can not. The whole point of a chat is to save time. I don't want to give my phone and get an answer who knows when ... even if it is from their "expert technicians". I would have appreciated a simple: I can't give you an answer. You'll have to call. If they waste my time on a chat .... First impressions folks. read more

Cool Care provides excellent customer service. I would recommend them to all friends and family. Keep it up guys!

This is a great family owned local business. We have referred them several times to our customers. They have also used our company, Carolina Carpet Cleaning for some jobs. read more

I bought a new HVAC system from Cool Care a couple of years ago. I have been impressed with the service and follow up provided by the company. They are a small family owned business and they are very community oriented. The service men/women are very polite and on time. Stephen was the last technician that came out for my yearly maintenance. He found an issue and worked for hours in the heat until it was corrected. Very very happy with the company and the service. read more

The receptionist was so rude. She got hung up on info that didn't pertain to me making an appointment. Could not get her back on track and after I said "I should have never said anything" she got mad and said "ok, good bye." She then hung up. All I needed was to see when I could get an appointment to look at my AC. I may not have even hired them if they were backed up. Luckily there are so many other companies and no one has to stand for a rude receptionist paid by the hour and not caring about the business she works for. She'll get her check in the end. read more

Had a tech come out on a Saturday to fix an issue with my unit freezing when the thermostat downstairs is turned on. I explained to the tech what was going on, while he was there he said the issue was having to recharge the refrigerant. He went in rechecked every thing with both thermostats on (so he said) and recharging was to resolve the issue. Okay paid 294.00 on Saturday. Low and behold on Monday the unit was stil doing the same thing. Called them back on Monday, was to receive a call back , no luck. Was waiting on a callback for 3 days ( keep in mind I was calling them as well). Tech came back out stating the issue is with the zone damper. The first tech sent an invoice stating he check the zone dampers and they worked fine. Got another invoice for 344.00. The invoice showed 100.00 to be paid, if I wanted them to do the repair it would go towards the 344. Keep in mind they charge you to come out to diagnose the issue and this was the second tech that came out and I've already paid 294 for what he said the issue was originally. Had my husband call, waited on a callback for about 2 or 3 days to be told there was two issues that was causing the unit to freeze. No it wasn't 2 issues. If it was I would've been informed of that before I paid. I had you come out to fix the issue with the unit freezing and I'm still having the same problem. You're tech guy misdiagnosed the issue causing me to pay for something that wasn't the issue. First impressions are lasting and that was my first and last time dealing with Cool Care!!!! read more

Recently a Cool Care tech came to my home to check a cooling issue. He said that the system needed Freon and he charged it and then charged me $212. A few weeks later, the system had the same problem...no cooling! I called Cool Care and spoke with Jeff and he agreed to send his service manager out there free of charge. I asked about the schedule and Jeff said the service manager would only be available a certain times. I had to take time off of work to meet the service manager at my home and he arrived 10-minutes late. He said he would check the inside unit and the one in the attic. However, he checked the outside unit and and said it had plenty of Freon. He concluded that I needed a new electrical board, which would run $675. He also insisted on charging me $100 for the visit. By the way, he never checked the unit in the attic. I cited that it was agreed this service call was complimentary and he got extremely rude with me. Ultimately, he had to let it go, because apparently his office confirmed what I was saying. Bottom line, COOL CARE, is in the business of ripping off their customers...how do I know??? My unit is only 3 years old, and before bringing Cool Care back, I had a friend check the Unit....guess what, it was out of Freon. He also told me that I was grossly overcharged for the first service too....NEVER USE COOL CARE...THEY WILL RIP YOU OFF AND BE RUDE ABOUT IT! read more