The cookies are great. No doubt. That is why they are getting any stars at all. Customer service here is as DEAD as it gets!!!!! Honestly I need cookies in like 10 days and they refuse to take more orders!!!!!!! Please tell me, how far in advance must one place a precious order for Christmas cookies?? The end of August? I never leave bad reviews but come on man this is the third damn time this has happened to me. read more

Ordered cookies for a graduation party. Looked perfect, tasted great and a reasonable price. Highly Recommend!!

Such a great bakery that always has awesome cookies. I've used them for years for all sorts of occasions and I've never had a bad experience. People always get excited when you have a box of cookies from The Cookie Lady. read more

Absolutely exceptional place and the most delicious cookies around. You won't find a better price anywhere! Willing to work around what you would like. I truly can't say enough great things. If you haven't tried it is more then worth checking out! read more

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We went here 2 years ago and admittedly, this review is for then (too many intrusions into my real life have prevented me from getting to my Yelps). We were pretty pleased with the pricing and selection for our turnpike road trip. See picture. Everything was delicious and tasted like she doesn't shortcut with cheap or unreal ingredients (like margarine- honestly, does anyone still use that stuff?). If you want a nice box of road trip cookies, this is your stop. read more

Cookie Lady - Wow! Variety for your road trip! - Bakeries Near Me - Maumee, Ohio

The cookie lady is one of my favs! There is something about the deliciously buttery cut out cookies that I just can't get enough of. I also love the buttermilk cookies, the molasses cookies, the snickerdoodles...I could go on and on. The people are friendly, their hours are great, and they have s nice selection. read more

I have been here before and REALLY love their buttermilk cookies. Today we sampled those, PB, molasses, M&M, and raisin. Also the plain and walnut brownies. Lets start with the brownies. We did not care for them at all. They had a very strange texture and I would put them in a category with cosmic brownies. Ya know the ones that cost like 10 cents with the rainbow candies (I think I actually prefer those). We absolutely loved the buttermilk and molasses cookies, would buy those again. The PB cookie wasn't good at all in our opinion. I don't know how you mess up a pb cookie? Raisin cookies are usually my favorite and I thought these were dry and didn't have much raisin flavor. I wouldn't use this company for catering events etc. But would return for the molasses and buttermilk cookies. read more

Cookies are okay, but I expected more from the reviews and for the prices they charge. I pre-ordered several dozen as a "thank you" gift and was disappointed in the end product. If you're looking for amazing baked goods this isn't the place. read more

Was extremely satisfied. Above and beyond! It was only 11 dollars for these custom friendversery cookies. WOW!!!!! read more

Cookie Lady - surprise for sean and my 10 year friend anniversary - Bakeries Near Me - Maumee, Ohio

I love cookies and I love The Cookie Lady. This bakery does a fantastic job on cookies. Wow ! The have just about every cookie made and bring it a few notches above. They also do specialized cookies for your business. What a great bakery. You get great personalized attention here and they do outstanding cookies. Wish they were in North Carolina. read more

Cookie Lady - two cars parked in front of the store - Bakeries Near Me - Maumee, Ohio

Cookies are great and earned the single star, however customer service is lacking. I always run into a problem whenever I place an order for the school or an event. If you do not call "1st" thing in the morning, forget about it. Therefore, I went to Wixey...a true Toledo staple! The cookies are not manufactured out of town and I never run into a problem with orders. read more

First time customer today. Wanted 3 dozen cookies as gifts. Janet helped me and provided a nice mix of cookies in 3 separate boxes as requested. It was a pleasure to talk to Janet as she prepared my order and helped me with a marker to write a message on the box. Awesome cookies to boot. Thanks for the great experience. read more

We decided to stop by this little shop because it was near our hotel. The interior is sparse -- no tables, no coffee or milk offerings on the menu that I noticed. Some of the cookies were pretty good (coconut varieties, pecan & chocolate chunk), others were just "ok" (the PB chocolate chip were a little dry/overbaked) and overall seemed a bit overpriced ($8/dozen) given that the cookies are on the small side. read more

Don't bother going there if you don't order ahead. Three times. Never what I want. Not getting another chance from me.

They make promises on the phone and don't keep them. I told them I was coming from Bowling Green and wanted a dozen Christmas cookies. When I got there they were sold out. They didn't seem to care that I came a long way. There are plenty of places that sell cookies. read more

My mom ordered cookies for my casual wedding reception from Cookie Lady a month before the event. When she went to pick the order up, they had no record of the order. Instead of offering other cookies they just told her there was nothing they could do. She ended getting other cookies (that were not personalized like she had hoped for) elsewhere. We've ordered here before and it went well, but I won't risk them losing our order again. read more

I have been going to Cookie Lady for 10 yrs or more and never had a problem, but i am throughly disappointed this time! I tried to place a special order 5 days earlier than i needed i was told they couldnt accept it. That was upsetting but then i was promised i could get singles of the cookies i wanted and after waiting an hour for them to open they didnt have the cookies i needed. No flexibility with packaged cut out cookies!..if i cant get what i need no reason to go back! read more

If you want to order any cookies you need at least one to two weeks notice! This was the third time I went in to order cookies with number on them, with 6 days notice and was told that they could not even add a dozen cookies to their orders! So if you want to use them for special orders, good luck!!!! They are very matter of fact, and act as though they really do not need your business. I will never try again! read more

AMAZING cookies! Super soft and fresh, delicious aromas as soon as you walk in the door. A true Toledo staple.

The older gals in the shop were great! So nice to me and my kids. The cookies were outstanding too. Dare I say that the snicker doodles where actually better than my mom's. read more

I love going here. These cookies have great flavors, and whenever we have a party, my friends always request Cookie Lady for desert. I have never eaten cookies so good and I would recommend this to anybody read more

Terrible customer service. Rude and disrespectful. Employees were extremely immature.

could not detect butter used in any of the dozen $7.50 purchased. all were quite bland with little flavor. probably the best was the macaroon with chocolate drizzles. best i can say for the oatmeal/raisin/scotchie were their texture - nice bite but still tender. chocolate chip walnut more flavorful than choc chip pecan which was tasteless. coconut, sugar, completely tasteless. apple spice so tender it fell apart in first bite. molasses did have flavor but wished for more spice. it was a disappointing experience. I try to avoid shortening baked products but did want to given the lady a chance. will not return. I can make much better at home. read more

They should be open later. Take valentine's day for example....they closed at 2 pm. Take my word, The cooke jar in BG stays open late for people. Taking my business there. Thank you. read more

I ordered cookies from here for my wedding, and people keep telling me how good they were!! So happy we worked with you!

Great tasting cookies...poor service. Lost my order and didn't offer any solution...you've lost a good customer!

I love these cookies. Cookies are a lot like people, some are really good, some are just okay and some aren't very good at all. They have mostly really good ones here. read more