At 2:25 I placed and order online for pickup at 4pm. I arrived at 5:14pm so they had plenty of time to handle the correct way. I go pickup the order and 1 of the cookies is visibly was not what I ordered. I go back in and say I ordered the red velvet and I have no idea what flavor this is. Oh yeah we ran out of red velvet so we replaced with a cookie that is same price. People don't order because of price they order based on flavor. So the girl asked if I would like another cookie or a refund for that cookie. I said I would I like a refund because she specifically wanted that flavor. Some girl comes out of the back and spends the longest time looking for the order to refund it. She acted like I was the problem for them not doing their job. She said we filled the order, no filling the order is filling it with what I ordered not just whatever you chose, not saying and word and expecting me to pay for something different than what I ordered. They could have mentioned when they handed me my order but instead were deceitful and I guess hoping I didn't notice. They had my phone number and email, could have contacted me and said the system sold a cookie we don't have would you like another flavor or just the 1 cookie instead of the 2 you ordered. Then she refunds both cookies and takes the other cookie that I never asked to be refunded. I asked what about the cookie and of course she was yet again rude and my problem that she didn't do her job. It was suppose to be pretzel toffee cheesecake mashup which she finally gives me back no idea what they planned to do with it. Now that I am home and have tried It not a single piece of pretzel, didn't taste like toffee taste like macadamia nuts and oats. I specifically ordered online because she wanted a certain flavor. Again all they had to do was call, text or mentioned at pickup in. I left work early, drove out of my way for them to be rude and it be my fault they didn't do their job. People pay a premium for customer service and to shop local not to be yelled at by a worker who didn't do their job. Hire better employees and train them properly because common sense it not common. Such a shame I live so close but will not be returning and will never again recommend Cookie Fix, which I had frequently until now. I worked at a family owned candy shop for 8 years and we would have never handled this situation the way this was handled. read more