We had a mediocre experience. I think that our mediocre experience was due to dropping by on a late Friday night, and it seems that Cook Out is the place to be for light-night bites. Although our wait time, to place our order and receive food took longer than expected (30ish minutes), the food was pretty good. We were pretty simple in our orders in that we had two double cheeseburgers, fries and two shakes. While our food was fine, I would not go out of my way to dine or pick up food from here. Compared to other similar places in the area, I thought the prices and the amount of food were fine. read more

This location has the most absolute worst service I've ever experienced. The girl at the window gave me the wrong order x2. I order 3 ingredients on my burger (cheese, mustard & pickles). 1st order had lettuce and the 2nd order had onions. She told me that I ordered it that way & she wasn't going to argue with me. Excuse me. Like I would order things that I don't even eat. I'll never eat from another Cookout. read more

The staff here is rude. I got cussed out by Crystal because she couldn't get my order right. I turned my engine off, spoke slowly and clearly. She completely ignored me as I placed my order then got mad and flung my food out the window when I asked for the rest of my order. read more

Bought white cheddar cheese bites and they literally gave me 4 tiny bites. I will not be coming to this Cookout again. Waste of my money. Never again read more

Can I give a negative 5 Stars. My order was completely wrong customer service was horrible thecwait in drive was ridiculous. I tried to call the store to get it corrected to only get a 800 that is not manned. read more

Bad drive thru design watches 3 cars pull in after me some 5min+ after me and get served before me cause the double drive thru system. It's annoying af plus food sucked anyways read more

me and my brothers each got a box and it got out pretty quick but all three of our burgers were mixed up and in different boxes than they were supposed to be in. guess that's why it was only $7 a box read more

The Cook Out on Little Creek Road, Norfolk, VA is where a customer was shot and killed by another customer. Previously I have only gotten milk shakes at this location. But it is in a bad neighborhood so I will not be returning. read more

my order was wrong and when i tried to call no one picked up the phone it's sad they give you a 1866 number that doesn't even work this is for the. store on military highway in norfolk read more

This review is from a woman who likes food with nutritional value. I did not see anything including the "sad" salad I ordered that I would recommend to anyone. Bummed out for the children eating here. The food is straight out of a SYSCO bag with very little additional flavorings. The meat appears and tastes like it is of poor quality. The wings needed to be covered in sauce that was full of sugar in order to chuck them down. I ate what I ordered because I paid for it not because I enjoyed it. I am not proud of myself. I am 100 percent sure that at least 95 percent of the people that came in when I did left pleased. The food is take-out preservative filled fast food. Nothing extremely appealing but great after a high s hool or college game food. The restaurant was clean and the decor was cute. It is not my kind of place but I am not in their target market. I will not be back but I am sure I will not be missed - Smiles! read more

My favorite Cook-Out of all I've been to. Came here the first week it opened. Has indoor seating and two lines for drive thru. I like to eat inside. I always get the Cook-Out tray with banana milkshake, chicken wrap with honey mustard, and corndog. Get honey mustard sauce on the side too. I like their cheeseburgers too. I like to get mine all the way. Quesadillas aren't bad either. They have every sauce you can think of here even hot sauce. Costumer service is great, employees here are friendly and food comes out fast and fresh. read more

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Really inexpensive place to eat. Lots of food for the money. Decent location. Really fast drive thru. Customer service was great.

If I could give zero I would. I didn't order a lot and they literally forgot almost half the order and sauce. Really simple stuff too. Pretty sad. read more

I went to this location since I haven't been to a cookout restaurant in a while and I have to say it was about the same as the last time I went. (I went to the battlefield blvd. location) The fries were about the only good thing in the meal. I had a spicy chicken sandwich which was about the driest thing I've ever eaten and couldn't even finish. My husband had there barbecue sandwich whish I should have gotten because it tasted way better than what I got. I don't think I'll be back at this location for a while. read more

Worst service hot dog was cold the bun was hard af.. drowned my hotdog in relish then my corn dogs were burnt at the tips!! My girls burger and fries were good so I'd give it 2 stars read more

I really enjoyed this place! My sister recommended that I check it out for the great prices and food quality. I'm glad I took up on her advice. I chose a tray: Cajun chicken, hush puppies, and cole slaw. I'm a huge cole slaw fan. I can eat it for dayyys. I will judge you if you have bad cole slaw. Theirs was just right. Great temperature and all. I also had a peach cobbler shake. So wish that I could get something like this up North. Love finding gems like this. Please check it out if you have not already. Great value, bomb food, and awesome music! read more

Cook Out - a man preparing food in a restaurant - Burgers Near Me - Norfolk, Virginia

Food is hot and tastes great! But... they read my order back to me as they gave it to me ima bag and some how forgot half of it. It's not like it was complicated order. I got a cook out tray which is simple and they only put one thing in my tray and forgot the rest. This is the second time they have messed it up.... tried to call the restaurant but the phone just keeps ringing. read more

Nice place to eat, it's once a year for our family to eat wen we com to Virginia Beach in the summer Since we're we live they don't have a cook out New employees at the register can make a mistake wen changed, management quickly fixed it if you catch the extra charge read more

I'm from out of town and I really enjoyed this place. I like the variety of food they have there and my favorite was definitely the burger and chicken strips. The fries were okay, however I found the quesadilla to be horrible, flat, barely any meat and way too much cheese. Everything else I tried was okay. I would recommend this restaurant to others. read more

THE BEST ! I'm from Nyc and I gotta tell you this place kills every other fast food burger I have ever eaten period ! Cook out is my favorite fast food joint by far ! It taste like your back yard cook out lol Please come to New York ! ALL IN ALL - Please try the cook out just once You won't regret it ! read more

literally gave me someone else's order. she read it back to me correctly and gave me someone's nasty chicken sandwich. at least i got the right drink read more

The mangers are very very to the maximum disrespectful, the cashiers never give the right change back and took my orders with an attitude when I ask how much is a cup of ice I was $2.15 when its actually 39 cents and on top of that the food was never made correctly ass ordered I ask you please do not attend to that one and go to the one on little creek road Instead. AND ON TOP OF EVERYTHING THEY NEVER WHEAR THEIR MASKS!!! Only when their other top magnet claudia is there read more

You really can't go wrong with Cook out. My favorite thing to get is the fries they are always piping hot and make sure to ask for seasoned salt makes it that much better. If I'm craving anything it's usually the fries lol. While I'm there I'll typically grab one of the milkshakes (which they are known for). They are definitely yummy they are super thick and can taste the ingredients. There are so many options deciding on what kind of milkshake you want that is probably the hardest part. The burgers are pretty good I like they have the different options. Overall I've never been disappointed here. Service is friendly and fast. Prices are pretty cheap for the amount of food you get which is why I think that's why most people come here. I don't come here often but when's its cheat day I'll occasionally add this one to my list. read more

First time to eat here. The very crowded drive through at 10:00 pm caught my eye. Prices were very reasonable and the food did not disappoint. The BBQ, while definitely not the southern fare I am used to, was delicious. After I adjusted to the shock (I'm used to sweet BBQ) I was thoroughly impressed. Very flavorful and the amount of foo that came with the $3.99 price was quite abundant. My daughter ordered a corn dog, priced at 99 cents. We ordered two in case they were extremely small. They were regular sized corn dogs and she said they were delicious. My husband ordered a hamburger and was very pleased as well. But the shakes. OH!! the shakes! They were so thick and delicious. We had a bit of a drive back to our hotel and I was afraid my shake would be melted and runny by the time we got back. It wasn't. It was so good. A REAL shake. I do not live in this area, but if I'm ever near one of these again I will certainly stop! read more

Great value and decent fast food. I don't often eat fast food, but as far as fast food goes - cookout isn't bad at all. They have a great value and the food is good. Service can be hit or miss depending on location. When I went today it was a VERY long wait. Too long for a "quick lunch". When I'm not avoiding fast food, Cookout isn't a bad option. read more

thankkkkk you for being the best of the best!!! seriously after my incident at the little creek location i swore i wouldn't return but today everybody enjoyed their food from this location!! the girls especially loved their shakes and for my first time sitting in there i was impressed bc it was nice and clean in there and the customer service was good as well~ read more

Cook Out - Buenoooo Sooo good so good - Burgers Near Me - Norfolk, Virginia

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Food is always good and the price is cheap. My only complaint is the music is always too loud! I'm not a fan of Christian music in public spaces but hey, it's your business to run as you please, I just ask you turn it down so I can have a normal conversation. I'm having lunch, not dancing the night away. read more

The pros from my recent visit to this Norfolk Virginia Cookout location via military highway less than 7 days ago was that the bacon cheddar hot dog I ordered was made for me pretty quick and I received a pleasant surprise of finding out from another employee that some mystery person paid for my order when I was ready to pay for it which gave the additional benefit that I unexpectedly received (free food). I'm thankful for the free meal even with the hot dog tasting different than I expected (for instance the cheese had a different texture than I expected though it could have also been because of the timing of my visit). If I ever visit there again I would show up at a different earlier timeframe in the day to see if maybe it was because of the time that I showed up to try the food (my most recent visit and first visit to this place was later in the evening which might have influenced the texture of my food order). read more

Never understood where people would get excited about the cook out its over priced for the food you recv trust me the food is not great and the staff is horrible with the Manager not caring how you are treated by the staff would not recommend the cookout if you are going to pay this price you might as well find a set down read more

Do yourself a favor and go elsewhere. The best part of this experience was how clean the eating area was.

Unprofessional staff and food unsatisfactory. I ordered a chicken casa for my son. If I had looked in the bag prior to getting home, I would have went right back and ask for my $$$ back. This place is the dumps haven't been back since and won't be going back. read more

Nasty place! We were first acquainted with the Cook Out concept in another college town. We enjoyed. This location, however, is rough...to put it kindly. The building is newer and could be awesome. Quite frankly it is not clean or sanitary. We were highly disappointed. read more

Not the worst experience I've had with a restaurant but it was the worst with any Cook Out I've been to. First we had to ask the guy on the drive through mic to slow down a few times and repeat what he said because he was going too fast and could not be understood. They repeated our order again so It was right. Once we went to the window to pick it up, not only did they not charge us for an item despite repeating it in the order. They failed to ring it and when asked they said oops we forgot to charge you for it that will be $xx.xx. Not only were they going too fast but they were very careless in their ringing. Not happy at all by this. Hope others don't go through the same ordeal. read more

Stopped in for the first time and ordered the cheddar double burger with double fries and a club chicken sandwich. I have to say that I am disappointed in the results. The 'huge' burgers were smaller than the palm of my hand, the bacon was on the edge of being burnt, and my girlfriend tells me that the chicken was dry and tasteless. The 'double' fries were equal the a single medium order at any other fast food place, the only saving grace for the fries is that they were half again longer than a standard fast food fry. This one thing alone does nothing to make up for the lack luster experience as a whole. Eat here if you much, but any other burger chain will give you a better value for your money. read more

The prices here are excellent. The food tastes like real hamburgers not McDonalds fakes. Nice place for a quick and cheap lunch.

We went fairly late and were not familiar with this restaurant. Didn't even know it was a chain. It was slammed! Line stretching out the door. Lots of athletes after a huge track meet. I anticipated a long wait or messed up order with that much volume. But, we were pleasantly surprised! Super fast, yet freshly prepared. And everything was exactly how we ordered it. It is the absolute best value I have seen in a while! So much food at a very reasonable price. I think our family of four could easily have eaten off of one combo tray. Kind of some unusual side choices, like a corn dog and quesadilla as a side with a burger. But could make it super easy to share and get everyone what they want. I'd go back! read more

i wish i could give a lower review than 1 star. not only could the cashier not get my order right, it could'nt even be bagged right. 2 special burgers with cheese(that i was charged for)came with no cheese. asked for a large fry, didn't even get. had to ask and all i got was an eye roll. stay away. read more

Yum.big thick burgers that taste like homemade burgers fixed on the grill.And the prices are great.

This is a regular stop for me whenever I visit NSU. Choices are many & everything has been good everytime I've been there. Shake flavors are massive it makes it hard to choose one! For $4.96 you can't complain! I can't even finish my meal in one sitting! Would highly recommend it especially for college students on a tight budget read more

We ordered a cheese burger tray a chicken nugget tray and there way hair in our burger. Then the manager wanted to be rude and argue with us and ask for a ticket when we just ordered and in there eating. Never again. read more