We used to go to good out alot and it's always been good. We went there today and the service was very poor. We ordered 2 big double trays, they completely got the topping wrong on one of them, and the other was poorly made. If I ever go to cookout again, it'll just be for a shake. Good bye cookout read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

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I can see why they get low stars here. There is no engagement. It's order your food from the drive through, hand them the card, make sure you reach all the way out your car to get the card back. Wait for them to give you your food and drive off. That's it. read more

I have been a regular customer of this Cook Out location for years, experiencing both good and bad service. Unfortunately, my recent visits have been increasingly disappointing. Over the past three or four visits, my food has been consistently overcooked to the point of being inedible. On my latest visit, I ordered a Cajun chicken sandwich tray with two chicken quesadillas, barbecue sauce, and a Coke with light ice. The Cajun chicken sandwich was burnt and lacked any seasoning, making it difficult to bite through. The chicken quesadillas were charred on the outside, masking any flavor and making them unpalatable. Additionally, I did not receive the barbecue sauce, and my drink, which I requested with light ice, was inexplicably hot. Moreover, the service was subpar. Despite waiting in line for ten minutes, no staff member attended to the customers at the window. Frustrated, I discarded my meal and left. This experience, which cost me nearly $10, was thoroughly unacceptable. I regret to say that I will not be returning to ANY Cook Out location. Due to the lack of care at the location and not waiting for hours I have decided to report the transaction on my card as fraud. I will not wait hours to speak to a manager. read more

Cook Out - Sitting in line for 20 minutes I'm about to pull out - Burgers Near Me - Charlotte, North Carolina

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Love this Cook Out location. Decided to go for a midnight snack and try their New York cheesecake - with cherry topping for me. I was surprised at how good it is and how generous their portion is. The cheesecake is $1.99 for a slice and it's every bit as good as the New York cheesecake I've had over at Southern Pecan in SouthPark or other high-end places. Tastes like a true New York cheesecake. Next time I dine out and have a yen for some good New York cheesecake afterwards, I'll just swing by Cook Out. read more

Cook Out - New York cheesecake - Burgers Near Me - Charlotte, North Carolina

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I ordered a JR tray with a small cheeseburger and fries & it hit the SPOT. The fries were so soft, but not soggy and the burger was cooked fine. Also, highly recommend the hush puppies. The staff was friendly, however ordering took a bit but once you get to the window the food is fast! Overall, it's good fast food for cheap- you get what you pay for here. will be back & picky eater approved read more

Cook Out - Junior tray with cheeseburger and fries - Burgers Near Me - Charlotte, North Carolina

Delicious, the service was friendly and they definitely have made a good experience better. The ambiance is drive through casual.

I have never experienced worse customer service than at the Cook Out on 4333 Sunset Rd, Charlotte, NC. Every single time I go, the staff is rude, rushed, and completely careless about getting orders right. They act like customers are an inconvenience, rushing people through the drive-thru only to mess up the order and leave you with food you didn't even ask for. It's clear that customer service is not a priority here--there's no courtesy, no patience, and absolutely no accountability for their mistakes. If you ask a question or try to clarify your order, you're met with attitude and eye-rolling, as if expecting basic competence is too much to ask. Management needs to seriously step in and fix this location, or they're going to keep driving customers away. If you want fast food with terrible service, incorrect orders, and employees who couldn't care less, then this is the place for you. Otherwise, do yourself a favor and take your business elsewhere. read more

We had 3 orders. Order was not correct after repeating it 3 times. Food looks old & was hard. We did not get a receipt. read more

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Don't let Javon take your order messed up my whole meal and was disrespectful. Doesn't know how to use equipment properly and was mad every time I asked what he said and proceeded to throw my sauce in the bag from far away and rushed me when giving me all the stuff. read more

This new Cookout off South Tryon has fried okra!!! This is the first time I've seen okra at a cookout. The okra was delicious. However I was alarmed when I was told they charge extra for the different type of toppings on the burgers and chicken sandwiches for the cookout trays. And then a few items in our order weren't made correctly. Why pay extra when you don't get the correct things. Next time I will check everything before we leave. Cookout 4374 S Tryon St Charlotte, NC 28217 read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

The food and service were both highly dissatisfying. The staff was rude. They rushed us through our order. hush puppies were burnt and the fries weren't cooked all the way, the cheer wine was out of flavor and flat. Order read more

Cook Out - Burnt hush puppies - Burgers Near Me - Charlotte, North Carolina

The food, I will never try again, yet I love their shakes, but I've been to this location twice, n both times my shakes sacked, the but the mix on the bottom, so you just get ice cream, til the end, the there is the mix. BOOOOO. IF you want it right, go somewhere elses read more

The employees at this location during the lunch hour are disgusting. I just through my BBQ plate in the garbage because of the behavior I witnessed. NO ONE was wearing gloves handling the food. The employees were talking loudly gossiping over people food as they prepared the orders. I had mustard all over my clamshell box and my chocolate shake had mustard on it, as well as the bag that the food was in. I'm reporting them to Meck County sanitation. Not to mention nothing I ordered had mustard on it. I had burnt okras in my box with the fries. I did not order okra. read more

First time going to this cookout and definitely my last. I got double cheese bites with a burger with no onions: they gave me no cheese bites and put ode onions on the burger. Not only that they didn't put ice in my drink or warn me about it. So my Dr Pepper tasted like a warm unsweetened tea. This place needs new employees BAD read more

The food is good but i feel like i've personally offended the employees by asking them to do their jobs and take my order. Every time i've been here they don't say a word to me, just hand me my food and look at me like im burdening them. I asked for cookout sauce and you would've thought i kicked a baby. crazy. Also it's impossible to understand them on the speaker in the drive thru, speaker sucks ass. read more

Whenever I am in the Charlotte city limits it is a must that I find a Cookout. I love cookout and although I've moved away, it is still a staple. This location is pretty new. The staff was super fast and friendly. My food was hot and made to order. The line wasn't long and I'm glad they have the two drive in lanes. The menu has upgraded a bit since I last was there here but I stick with my favorite tray. I ordered two hot dogs, onion rings, and hush puppies. Of course I washed it down with a huge tea! Delicious as always! read more

Cook Out - Burgers Near Me - Charlotte, North Carolina

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They made my burger wrong. They gave me an incomplete tray. Their shakes were too small. It was all driven thru so I got all the way home to get surprised. Not going back. My friend raves about the place. My mission is to change his mind. read more

A Cook Out good enough to warrant a review! Went on a Monday night at 8 and we were through in 5 minutes, order was correct and HOT & Fresh. Every item good. Staff deserves credit - best example of the cookout experience. read more

The burger I received had 2 patties on it, like I ordered, however they were tiny and didnt even take up half the bun. To add to my experience about an hour later my stomache started to hurt really bad and persisted for several hours (the burger was the only thing I'd eaten all day) read more

Window attendant gave me an incorrect order. When I told him I ordered a burger and not a hot dog he replied "F.... Y....". I will not go to another Cook Out. read more

cookout is what it is. you go for cheap late night food, but what do you do when the service is bad and the workers have no clue how to manage a working, competent, efficient restaurant?? nothing because you're at the mercy of the idiots behind the register. they did everything BUT take our order and had us waiting for 10 minutes standing at the window while they put up cups and did everything but prepare a meal or take someone's order. fire the current staff and try again read more

I never leave reviews... but this is slowest cookout you'll ever drive to. Think about sitting in the drive through. 8 cars long... and to move up one slot it takes 5-8 minutes. Being specific here bc waiting in line now becomes a 40 minute to an hour and a half long wait. Bruh... I could've eaten at Applebee's lmao I hope whoever owns cookout reads this comment read more

I keep coming back no matter what. Usually the lines are long but maybe people are on vacation. Must be new cooks cause it was not as good as usual. Don't knock them though read more

Cook Out - The rings are what I wanted wish I got some and 3 nuggets? What's going on? I'll be back yet y'all got to do better! - Burgers Near Me - Charlotte, North Carolina

This staff at this particular location sucks. Service is extremely slow. They don't care here at all. You can tell everyone hates it here.

12:00 midnight on 10-15-2020 @ the Cookout on South Tyron Street I place my order at the drive and cashier handed the wrong order out to me. The content of what was given clearly was not what I ordered and I already got home for the night. I tried calling this store several times when someone finely answered I requested to speak to Management to see how this could be handled. To my surprise that employee hung up the phone. So I decided to wait until next day and go back to that store for my refund with the same food the night before that I did not order. If Cookout can't get the food right and can't assist the customer get the order straight I really don't trust Cookout with my business. read more

They have the best milkshake maker in the QC!!! He let us know he made the best milkshakes and he did not lie. His custom milkshakes are perfect and with excellent service, highly recommend anyone gets one when they visit. read more

If i could give this cook out a negative star I would. This is the first review I've ever made on any food operation, that's how bad the food was. The service was even worse. Cajun Chicken Sandwich was not cook at all. The hush puppies smelled like death literally. read more

If I could give it 0 stars I would. Waited 10 minutes outside without being acknowledged but plenty of workers saw me. When I finally got service I was told "sorry I'm working on the drive thru I'll be right with you." After 10 additional minutes I went through the drive thu and got my food before I even would have ordered at the window. What a well 45 minutes wasted in a drive through. Will never come back to this location read more

On point is all I need to say. The food made here at this location is like receiving a gift from god read more

Over rated. Simple order couldn't execute. Mediocre flavor flave. If u like long lines & mediocre burgers then give this a try

Worst cookout I've ever been too! We literally waited in line for about 30 minutes they were getting the orders for the other side of the line but it sounded like they were asking for our order so we ordered about 3 times fully. They kept asking us what our side, drink, etc. was so we kept answering but apparently it wasn't for us. The 3rd time we tried to tell them our order, midway through they asked what we wanted to order and we were like huh??? Very frustrating and the lady was SO rude. We ended up leaving because they then ignored us AGAIN. We will never be going back to this location again. I can tell why it's rated so low. read more

Just went there last night. The girl working the drive thru around 6:15 pm gave the most rude customer service I've ever received. She should not be representing this establishment. read more

Was in the second line which was moving until the car in front of me got up to order then waited for 25 minutes till they finally gave up and pulled up to the window just for them to say they're only serving one line now, without giving any heads up. They also just kept letting the 10+ cars sit in line until each person figured out on their own that they waited in line for nothing. read more

Employees are very rude,the employee that took my order ignored me while trying to make sure she got everything and then forgot a lot of my order read more

They always say they're "out of queso sauce" but continue to make quesadillas which literally has queso sauce on it. They're just too lazy to put it in a cup. The only reason I like to eat there is for the sauce. Not to mention awful service and rude. read more

I have never left a bad review in my life but I downloaded yelp just to leave a shit review for this piece of shit fucking cookout. Im a vegetarian and specifically asked for just cheese & these stupid fucks put chicken in my quesadilla for the 7th millionth time. This is the stupidest fucking cookout in the fucking world PLEASE FOR THE LOVE OF GOD DO NOT GO HERE THEY WILL FUCK UP YOUR ORDER. Fuck this cookout u ruined my day im pissed read more

Friendly staff, fast, and great food as always. Try the Cajun fries you won't regret it!

Best cookout in Charlotte! Fried okra two thumbs up! Everything was hot and fresh out the kitchen . . .

I went to cookout on a Saturday night I got there around 1:30am didn't get my food until 2:30 am yes a whole hour In line. There were 2 lines I choose to get into thesecond line, look as if it was moving a little faster than the first line. I was sadly mistaken. About 20 cars had came and gone in the right lane before I was able to get to the menu to order my food. After wait a hour when I got up to the menu I had to wait another 15 minutes just for the person to say how can I help you. She never said can you hold for a sec or anything. My first time and last going here so I asked what the Barbecue platter had on it the choice of meat, the lady taking the order said what you see on the menu. The meat choice is not stated on the menu. We only carry pulled pork she snapped her attitude was horrible. I said to the lady taking the order I have been waiting for a whole hour. Her response was nobody told you too! The food was horrible small portions spent over 20 dollars and got little to no food and it was thrown together very disappointing read more

love the bugers and okra and rings, fries can be a little soft and that's as they hand the carry out plate to me so fries are hit and miss.The burger is cooked perfectly, i like steak style and the chicken also delicious original style .Rings and okra great.I'm not complaining about the service always courteous and fast also hot and fresh. did i mention the price is just right. its a trifecta.great food, service, and price. read more