Bad business practices! Went in requested parts they gave me price told me they would have them…read moreready next day. Went to pick up parts and was told they were not going to sell them to me they have a car like mine and want to hold onto them. Walk out and car is for sale on front door. I thought they were in the business of selling parts guess NOT!

Great experience you can tell they care about you returning to shop with them. They want long term…read morecustomers and not in the business just to sell you a car.

Jon Elvis and Mr Hardee made my car buying experience quick easy and I'm pleased with my New 25…read moreEscalade. Thank u. Everyone there was pleasant. Very observant and made sure all my needs were met

This is the best place to buy a car. After days of visiting "Car Dealers" (I can't take enough…read moreshowers to get the slime off), I went to Bernard Motors (wish I went here first). They were completely different than I expected and previously experienced. We looked and tested cars, trucks and SUVs before finally deciding on a Toyota 4Runner. Perfect vehicle for our family. Friendly = 10 Knowledgable = 10 Patience = 10 Will buy from again = 10

Drove by this car lot on my way to purchase a car. I spotted a clean VW so I decided to stop. Bryan…read morewas not pushy, provided Carfax and even allowed me to test drive the car alone. He didn't ask me about financing or what I was looking for or what my budget was. Car ran beautifully, it was clean inside and out. Oil was changed when I checked. I made an offer the next day. No negotiations were accepted, however the owner did discount the price to help me with tax,tag and fees. Overall great experience. They didn't give off the sketchy salesman vibe, they were upfront and straightforward. Car runs great still. I wanted to wait awhile before giving a review! Very satisfied with service and price.

We picked up our Bronco today after being serviced. We could not have been happier. Vehicle was…read moredone earlier than expected. Service staff was very knowledgeable and kind. They treated us like family. Thank you Conway Ford!!

After buying my wife a car at Conway Ford was so pleased with the salesman Steve Lydon went back…read moreand purchased me a truck also .Steve was a true professional to work with. any more vehicle purchases will be from Conway Ford and Steve Lydon

Very helpful dealer. Started on-line and worked with a very helpful Josh the internet sales guy who…read morewas patient and didn't hound me while I selected the vehicle I wanted. When I was ready to buy, he and his sales manager worked to find and trade another dealer for the vehicle with the options that I wanted. They spent several hours searching and negotiating then arranged a transfer from a dealer over 800 miles away to get me the vehicle I wanted. Good communication, easy to work with, fair prices, excellent customer service.

Wort repair experience I have ever had. Will not be returning…read more Our Chrysler Pacifica recently had the engine fail due to water ingestion. It arrived at the dealership on October 15th and was not released back to us until December 23rd. After the investigation the insurance company would pay for a used engine to replace the current one. I received a call from the dealership suggesting that we purchase a new engine instead. When I declined I was followed up with a text message. This was October 24th. This was also the last unprompted call I received with any updates. I had to initiate all calls updating me on status of the van. After the engine was installed there were problems with the way it ran and error codes. With each conversation they motioned that it may be that its a used engine that's the problem. They then replaced the transfer case and still had issues. This was about a month later. After That they still had no clue what was wrong so said they had to reach out to Chrysler Directly. All the time we were down a car due to Insurance only offering 30 days and the dealership stating they did not have loaners and did not comp rentals. I later overheard during my pickup a different customer specifically talking about his loaner vehicle they gave him and if it was still no charge which I heard them confirm. It was not until the O2 sensor was replaced on December 22nd that they finally drove it with no errors. When I then asked when it would be ready he gave a vague answer of that they wanted to drive it some more before letting it go. It was for that reason I showed up on the morning of the 23rd. A full 68 days after receiving the van I finally got it back. While the vehicle was repaired and is running great now there are many things this dealership service center needs to work on. The dealership was not communicative with myself or my wife the entire time the vehicle sat with them. It often felt like days went by with no work or progress and in no way did they try to keep us up to date. I also feal that they sat on the vehicle confused on what to do too long before reaching out to Chrysler. It made it seem like we were not a priority and left us fully unsatisfied.

Great dealership for all your classic car needs. Sales and service for classic and exotic cars.read more

The response given to my rev is laughable and totally untrue. This is 100% a shady business and my…read morefamily is not the only ones who have reported them to Consumer Affairs and the BBB. The representative from Consumer Affairs who helped us with getting some of our money back told us they have SEVERAL reports against them for the exact same Yo-Yo scam and they settle to sweep it under the rug. I guess there are a few people who got good service, but we and the other people who filed claims against them are not ones who got even acceptable service. You can plainly see in the owners response he accepts no responsibility or accountability for the actions of his employees and company. Thankfully my daughter found a REPUTABLE company and bought a be vehicle, 3 years newer and low in price through the same lender she was told denied her, with NO hassle and has already paid it off!!!!! We STILL don't understand how she was "supposedly" turned down by the same lender who approved her a few weeks later, especially since they said they had no record of a denial in their system. Like I said before, this company does shady business and I would steer very clear from them if I were you!! Also, do your research on companies before doing business with them and always check with the BBB and Consumer Affairs, I wish we had!!

Since I can't leave a review at my local location...Drivetime of Wilmington NC, I'll do it here on…read morethe Conway page! In March I went to my local Drivetime after being approved online. I purchased a 2017 Kia Sorento which drove excellent for three months. In that time, Drivetime was calling and texting me consistently to make sure I did all the administrative work including my registration etc. And with all these calls, my salesperson and his manager consistently told me to call if there were ever any issues. On our family vacation in June, the Kia shut off on the side of I95. I made it to a Meineke where we found out that the engine was cooked. BUT I had the Silver Rock warranty! They said go ahead and rent a car, finish your vacation, we'll pay $30 a day for your rental it will be fine! Turns out this was actually a full Kia recall on the engine and Silver Rock and Drivetime wouldn't cover a single penny of the repair or rental reimbursement. Here, Kia stepped in and replaced the full engine for free in two weeks, and covered some of the rental reimbursement. During this time, Drivetime wanted nothing to do with me. They didn't return my calls and any time I did get someone on the phone, they couldn't wait to get off! Fastforward to late July and August, two weeks after engine replacement the check engine light is on. NOW, Kia says it's the exhaust manifold catalytic converter! and it's a $2500 repair! To summarize, I bought this used car from Drivetime that now required a full engine replacement (and this recall wasn't listed at time of purchase with Drivetime, nor was it on any paperwork.) Now, I've been making $450 of car payments every month for a total lemon. And Drivetime has absolved themselves of all responsibility stating it's a Kia problem. If anything, I'd just like to trade the car in to get something else but according to them, I can't do that for a year with my financing. I've called several times, talked to a sales agent and the manager is supposed to call me back any minute....lol. Not holding my breath. I understand that I bought a used car but, as someone with a decade of sales experience, and years in local government customer service, this has been a joke. Drivetime Wilmington pushes you off the lot, they make their commission, and it's see ya later idiot! I would never recommend Drivetime to my friends, family, or my worst enemy. Nor would I recommend Silver Rock or Bridgecrest. This is why no one trust used car salesmen. Go F YOURSELF DRIVETIME #drivetimewilmingtonnc

Do not signup for their warranty... NO ONE ACCEPTS IT. They will tell you that you can cancel it…read morebut they will not refigure the payment.. even though I asked them about if it would be refigured while at the dealership. First and LAST time dealing with these bunch of crooks! I'd give a rating of 0 if it were an option!