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    Converse Factory Store

    3.0 (2 reviews)

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    4 years ago

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    8 years ago

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    Famous Footwear

    Famous Footwear

    (6 reviews)

    $$

    Nice store. Clean and well kept. Probably a fantastic place to shoe shop for women and children…read more Good selection of brands and styles. Unfortunately, their men's selection is minuscule. Only a few rows of men's shoes, resulting in little choice within styles. Only a few of each style in each size. So even if you like one, it's a real possibility it'll be out of stock in your size. Not the place for guy's shoes.

    I have shopped at this location many times before and always had the best customer service from one…read moreof the store managers until today. I was shopping around for some new work shoes with my 2 children. My daughter (6) tells me she needs to use the restroom and goes to ask the associate working for permission. She returns to tell me the woman refused to let her use it giving the excuse that she was by herself and couldn't leave the floor. The "manager" as she calls herself comes over to explain her reasoning. I reply that I will escort them to the restroom (was planning to anyway) so she wouldn't have to leave the floor, she still refuses. Mind you this restroom is 3 steps into their back room! Every place I shop I expect to be able to use the restroom especially for my children. I find it unacceptable customer service to treat children like that saying they have to go next door (to a competitor) to use the facilities. My family shouldn't be inconvenienced because of their staffing issue. I won't be back to this location again.

    REI

    REI

    (61 reviews)

    $$

    This is my go-to REI and I often find myself here on accident with no intentional shopping list!…read more This type of experience has occasionally led to me buying the best gifts due to the ever-present associates that are always waiting (and asking) to help! The staff are outdoor-experienced and knowledgeable and friendly, but if you like shopping without being bothered, you may want to get creative or hide when you see them, because they truly are trying to help! (Yes, the membership is worth it...) The value is great and sales are typically pretty good (in-store and online), but what's really great is the dividend members get at the end of every year (like cash back on purchases), PLUS the really lenient return policy, they know you have to try some of this before you know it's a good item for you - gotta love the co-op! Note: they recently when bagless, apparently except for the holiday season as I saw they had paper bags for those gift-purchasers this weekend. So, in a non-holiday season, if you plan on grabbing a haul (like I do, apparently), you'll want to bring your own bag(s) or plan to take a few trips to the car! (They will hunt down a bag for you if you need it, or they'll help you to your car!)

    Quick review to call out great customer service and an easy returns process! This is not my local…read moreREI, but I stopped in for a post-Christmas return when a gift didn't fit quite right. We were able to hop in line at the cashier, and make our return in less than 5 minutes. This might not seem like a big deal, but this simple transaction during the holiday hustle and bustle is worth shouting out. We had a paper gift receipt for our return, but you can also use a barcode in the REI app if you're a member of the Co-Op for returns. P.S. If you're not a member of the REI Co-Op, it's well worth it to sign up. It's a one-time $30 fee, and the benefits are great, even if you only shop here once or twice a year. (Free standard shipping forever? That alone is worth $30).

    Converse Factory Store - shoes - Updated May 2026

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