No ability to call and see if you have an order for my blood work. What an aggravating system you…read morehave!!!!!!

Come on people, I'm trying to call you to make sure you have my order from my doctor so I can fast…read moreand come in for the blood work. You have no option to leave a message so you could call me back, no button to speak to someone? WTH? Then I was sent to some other Quest and after 10 minutes on the phone with a girl trying to find my order she said she didn't have Massachusetts information. OMG! Service people, service! Karen

Hello: Went to this Quest in Milford for the first time and I was aware of the 1 star reviews and I…read morehave to say it was easy and the Phlebotomist was pleasant and did a fine job drawing my blood and many in the past had difficulty doing so. To sum it up, it is better to see for yourself regardless of poor reviews because you never know how it will turn out. Glad I did.

Zero! I had an appointment scheduled for TB bloodwork for new work clearance. I packed up my…read morenewborn baby to get this done. I get there early to check in by 20 minutes. When it's my turn to go the phlebotomist comes out to tell me "no tube it expired" so the tube I needed was not available and I had to leave. She didn't even apologize and shrugged her shoulders when I explained this was unfortunate. This was very inconvenient for I had to plan my day around this with my baby. Being in healthcare- every morning you should check the tubes to make sure all tubes are up to date and available for any potential lab draw needed when multiple people are coming in daily. This is so incompetent. Don't go here

Only 1 prick in my arm for my labs. The technician was very nice and trained well. I hope I get her…read moreagain next time I have to have labs done

Just spent 10+ minutes trying to make an appointment, after listening to multiple computer prompts…read moreand providing all the requested information. After doing all that and waiting on hold, the computer came back and said "Sorry, having technical difficulties. Please call back. " I couldn't get through to a real person and never got my appointment. I'm going to recommend to my doctors to dump these clowns.

Started rude with me. I asked a question while I was signing in. I had thought I made an interview…read morefor this morning but I couldn't connect to it. She started going to hit buttons on my screen without answering my question. I had my finger on the screen so she couldn't though, she started yelling at me to move my finger. I said I just had a question before I made any other choices, she yelled "if you move your finger I am trying to awnser your question". She turned around to speak nicely to a man with the same worries as me. Turned back at me as I was trying to figure it out myself and yelled, 'yeah with that option you're going to be waiting A LOT longer in here so good luck.".... That was my question in the first place...

I visited recently for an annual physical blood draw at the Boylston St Location. I recommend you…read morechoose another location to avoid: 1. the nonworking toilet 2. misinformation concerning copays One more thing and this bothers me about your facemask fetish. They are very cheap now Quest, keep a supply at your locations as a customer convenience.

Trying to book on line appointment at Julio Drive in Shrewsbury Ma. to no avail. Cannot do it on…read moreline your program is not active. Telephone does not work either does not offer Shrewsbury location. Rosemary F

This used to be a reliable/efficient Quest site. The one person was very overwhelmed and frankly,…read morecould not use the computer info. there used to be 2 people here. I waited for an hour (this is the second time this has happened) and when it was my turn, she couldn't find my order!!!! This woman was clearly not trained. The person had been going to this site for several years and yet she was told that none of her insurance info was available. The poor thing waited so long (over an hour) that she ran out of oxygen. She is oxygen dependent. this is horrible . I will not be going back to QUEST.... EVER!!!!

This is about Quest in general. Had a doctor appointment and was sent upstairs to have some blood…read moredrawn. Opened the door and saw 5 people in chairs and 2 people trying to check in with their silly McDonald's kiosk. Since it didn't look very under control I decided to go across to Hahnemann hospital for an x-ray. Got back to Quest about a half hour later and all but one of the people from my first visit were still there plus 2 more trying to check in. Having spent a long time at my doctor's (running 45 minutes late) I didn't want to waste another hour or more trying to get blood drawn. I remembered there was a Quest office where my previous doctor had been in Spencer so I decided to head out there. I was happy with my decision because there was nobody there and I should be out in 5 minutes. Then, the woman, who had nobody else in sight to service, told me that she could only take people who were patients of the doctors in that office. I'm 72 and in all that time I've never before encountered a business intentionally trying to do LESS business. Too bad Quest seems to be the the blood choice most of us are stuck with. I wish zero stars was an option.

If you get a bill from Quest Diagnostics be sure you check your explanation of benefits from your…read moreinsurance company before you pay them. Twice now they have tried to charge me for something that was paid for by my insurance. It was not a mistake! I spoke with representatives who used double talk and unclear answers to try and get me to think the insurance had not paid and wasn't going to - it's a very shady business practice on their part. Shame on you quest. It's all locations - not just this one so BEWARE. Shysters and weasels!

Do not get blood work done at this location . No one working the window and they make you sign in…read morewith a kiosk . They then give you the option to wait outside which I did then they called me in early only to make me wait another 40 mins . The staff basically just ignores any attempt to get help .

I just had the most amazing experience at Quest! I am a tough stick...so when I was told I had to…read moreget some last-minute bloodwork done, I started chugging water and panicking...My experience is usually bruises, poking around...I live in fear of a nerve being hit, and of having to apologize endlessly for my fickle veins. With that in mind, I walked into Quest and completed the sign-in process at the kiosk. Simple and quick. Was told I could be seen in 5 minutes...panic intensifying...and to my slight dismay I was called in in 5 minutes! I immediately told Sarai I was a tough stick...and she responded, "Well you're in good hands...my specialty is infants!" Music to my ears, and so reassuring. I immediately felt better. She was so warm and funny; her vibe would have put me at ease even if she didn't have the qualifications (which she did). You know how you can tell when someone loves their job? And you know you're in the right place? That's how Sarai made me feel, and it totally turned my day around. She asked me for permission to check my other arm, and warned me of the expected pinches and pokes as she went through the process - just perfect etiquette of respect for body and boundaries. She kept me informed of her observations throughout the whole process too, which really helped me feel aware and in control. The whole process took less than five minutes and was painless. She also told me what to tell phlebotomists in the future - my veins are okay, just small, so I should request a pediatric/butterfly needle (maybe this info can help someone else). Just a perfect experience that turned my day around (maybe my life, lol, now that I know to request the kids' needle!). I feel bad for the people who had bad experiences here...but if you go to Quest and are lucky enough to get Sarai (I wish I could remember the coworker she also said was good with tough veins!) trust that you're in good hands, literally. God bless

I went in today for a blood draw on my 9 month old who isn't an easy stick. It was recommended to…read morecome to this location by the pediatricians lab staff after they were unable to draw her blood the other week. The staff here was kind and professional. They took their time with my daughter. I quickly felt as ease and confident in their professional abilities. I would definitely recommend this Quest to any other parents!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.