1. Continental Restaurant Equipment

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Derwood, MD

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Continental Restaurant Equipment

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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14 years ago

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The Restaurant Store - Woodlawn - Restaurant equipment supply store

The Restaurant Store - Woodlawn

(7 reviews)

Awesome customer service so friendly and accommodating especially…read moreRiley and Hunter! Great selection and prices, clean and organized.

I was very disappointed with the customer service I received during my recent visit…read more I stopped by to purchase six 20-pound bags of ice. Due to a spinal fusion and permanent lifting restrictions, I am unable to lift more than five pounds. I politely asked a lady (short, petite with dark hair who identified herself as the manager if someone could help me load the ice. Instead of showing empathy or trying to find a solution, I was told that she could tell me where the ice was but couldn't lift it for me. I explained again that I physically could not lift the bags at all. Rather than attempting to locate another employee, I was left waiting for approximately 45 minutes. What made the experience especially upsetting was the attitude. I felt dismissed and judged based solely on how I looked. Because when I asked, she actually looked me up and down. Her eyes scanned me as if to judge my ability to get my own ice. Just because someone appears healthy doesn't mean they don't have a disability or medical restriction. Disabilities are not always visible, and customer service should reflect that understanding. Ironically, an employee from the register--the same person who was there all along--eventually came over and loaded all six bags into my car without issue. Had that happened from the beginning, this entire experience could have been avoided. I shop at this location because it's convenient and carries products I need, so I'll likely continue to visit. However, I sincerely hope management takes this as an opportunity to improve customer service and provide better training on assisting customers with disabilities or medical limitations. A little kindness, empathy, and willingness to help can make all the difference.

The Restaurant Store - District Heights - Kitchen supply store

The Restaurant Store - District Heights

(8 reviews)

As an event decorator, I absolutely love The Restaurant Store (RS)! Instead of on-line shopping,…read moreespecially when I need something NOW, the RS is less than 7 minutes from my front door. They carry a multitude of event decor for my table settings which keeps my budget-tight brides and those hosting parties within their limits. For the crafter in me, the pricing of stemware, place settings, or other table decor allows me to monogram family logos, initials or add a personal touch to my events and raises the level of elegance at or below budget. Helpful staff is always on the ready and I have never had more than a 5 minute wait to checkout and be on my way. The store has ample parking, is well stocked, bright, and always clean...and did I mention they're in my neighborhood?!?!?! A++ rating from me. Plastic cocktail cup from the Restaurant Store monogramed with family name & logo (battery tea light use only). Given as memory of event to guests.

Nice little diamond in the rough. Very clean and well…read moreorganized location. For those like me wishing they could shop Restaurant Depot for restaurant quality cooking supplies, this is your answer. The heavy duty commercial grade stuff. This location is open to the public and no membership or business ownership is required, except if you want small discounts like any other grocery store or pharmacy card - their membership is $50 annually, like Costco, BJ's and Sam's Club - and will knock a few dollars off depending on what you buy. In this regard it's more Safeway/Giant/Wegmans/Wise/SFW/CVS than anything else....and like those, your card isn't required for you to shop the store. Very personable staff too. Three of four employees greeting at multiple times asking if I needed assistance. No perishables sold here though. Only equipment and supplies. Plenty of on-site parking. Nice store.

Continental Restaurant Equipment - suppliesrestaurant - Updated October 2026

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