I worked as a PCA with Attentive Care for nearly two years. I genuinely enjoyed working with my…read moreclients and took pride in the care I provided. Unfortunately, the agency's leadership and structure made the experience frustrating and unsustainable. Many of the supervisors were unprofessional and lacked proper communication. For example, Supervisor Maria once suggested that I pay for a Lyft to work and have the fare deducted from my paycheck -- instead of acknowledging that no transportation support was available. That would've meant spending nearly all of my earnings just to get to work. I had already been advocating for full-time hours for months, but my requests were constantly ignored or brushed off. Despite being told at hire that benefits and full-time opportunities were available, that rarely turned out to be true. I was assigned to a client approved for 35 hours of care -- yet I was only given 25 hours while another worker was scheduled for 10. To reach 30 hours, you're expected to pick up additional clients or shifts, but those are rarely available. They claim you can get benefits, but they actively keep most staff below the threshold needed to qualify. Another major issue is lack of transparency. In the beginning, I was told by a supervisor that mileage reimbursement wasn't offered. After over a year of transporting clients and running errands for them, I found out from a different supervisor that mileage reimbursement actually is available -- something I could have been compensated for the entire time. On top of this, I was constantly contacted about completing in-services -- which I always did -- but was treated like I was incompetent or forgetful, even after showing proof of completion. I also called ahead to report that I forgot to clock out one day so my pay wouldn't be delayed, only to be questioned about it a week later, as if I hadn't already explained. They expect workers to operate with complete professionalism, but don't extend the same courtesy back. Growth is nearly impossible here, and you're left feeling undervalued no matter how well you perform. If you're looking for a part-time job and aren't relying on benefits or full-time hours, this might be a fit. But if you're hoping for advancement, consistency, or fair treatment, I would proceed with caution. Even my cousin, who worked over 40 hours a week, never received benefits -- and she had to rush to clock out to avoid unpaid overtime because the agency wouldn't compensate beyond a certain cap. There are some great people here, and I wish them well, but the structure and leadership need serious improvement if they want to retain hardworking, capable caregivers.

Attentive care offers a great and informative training program! I learned so much about the…read morerequirements of being a PCA, and now I can use my certification in my work and personal life.

We can to this agency after using a different one and wow, they have been awesome. We have never…read morehad a day without coverage. Even when they are not scheduled to provide care, they have been able to provide us coverage as needed. Dealing with James, Laurie and Stacy has been so easy. The providers that have come to the house have been great!

When looking for care for your ailing and aging parent as a lone caregiver to catch a rare break…read more.. there is stress and worry. When you contact a caregiving business the least one should expect is good communication, follow through with you and that they are communicating with each other. This was not my experience with Visiting Angels. They wasted almost two weeks when I could have been looking elsewhere with their internal confusion. They did ask for $1000 up front a lot though.

This was one of the better home care agencies I found, most of them are not good. They provided a…read moregood aide on a consistent basis, which is more than most agencies could provide. However it was only one aide, apparently they didnt have any more who could work in my area, and the aide ended up quitting after a while citing the care was getting too difficult

I hired this company for several weeks following an operation. TWO of its employees including…read moreShanell stole money and/or personal property from me. Obviously this company does not adequately vet their employees. When reported, the management expressed no concern and believed I was in error. Kevin's response is surprising. The phone wasn't even the issue. What about the property and money that was stolen? My biggest concern is how many elderly clients would not be able to figure out what was happening? The lack of concern and dismissal from the agency owner is very concerning.

Do not trust this company with your loved ones, or in your home. Multiple employees stole from my…read morehome during the time I hired them. One employee stole personal items, and another stole money from my purse. When I brought this to the management's attention, they showed zero concern, took no responsibility, and accused me of being mistaken. STEER CLEAR. Edited to add: I do not have the wrong location. I hired in this location for service at my father's house.

Amazing group of people helping bring the best quality of life to every client and family they work…read morewith. Reliable ,compassionate,and the coordinator helps throughout all aspects from insurance issues to cpap program,to prsonal care aids to help in all aspects of clients person care,companionship, cooking and lots more. You'd be lucky to have any of caregivers take care of your family.

Upstate Care Coordination worked with my family when my father needed 24/7 care. The care we…read morereceived from Val, the owner, and the aides that took care of our father was exceptional. Val went above and beyond to always make sure our father had the best possible care. The aides were kind and caring with our father and his family. We always felt we were in very capable hands with Val and her staff. We had need for very recent last minute care. One phone call to Care Coordination and we immediately had someone to take care of another loved one. Thank you, Val, and your staff for taking such good care of us and helping us through very stressful situations.

As a CDPHP Medicare Advantage policy holder, I was so shocked to learn, we will no longer be able…read moreto avail ourselves of the medical care you provide in home. I wanted to say THANK YOU to all those who gave us quality care anytime I called. The lifeline was there day, night, weekends anytime we couldn't see our Physician. You saved us from costly trips, and lengthy wait times in the ER or to OnCall. You provided care to my husband when he had neck survey. We so appreciate your dedication that went above and beyond. The follow-up phone calls to see how we were doing. When I received my letter saying we would not be able to use your services. I felt like a kick in the gut. No explanation as to why? Guess there's no way of getting you back? Ahh had to ask. To all the staff, and there were so many to name, THANK YOU from the bottom of my heart for all that you have done for my husband and me. This is so hard to write. So I will just say, goodbye and we will miss all of you. With warm regards, Darlene Evans

Robyn is helping to care for my elderly parents, 90 and 92 years old, who are still living in their…read moreown home. She is patient, kind, respectful and very attentive. She does not hesitate to take on new tasks, and will look for ways to be helpful. While we did hire for her medical care-taking, the fact that she has a nursing background makes my siblings and I feel better having her around as another pair of eyes on my parents. She is supportive and helpful, and my parents look forward to each time she works with them. I would recommend her for your elderly parents.

From the owner: Safe, reliable, comfortable care at your home! Meal preparation, house cleaning, grocery shopping,…read moredoctor's appointments, pet care and companionship.

Estela (from Judy's Angels) has been working for me for about 6 months since I became disabled with…read morecancer & Lyme disease. She has been very reliable about coming on time twice a week and cleaning my house (vacuuming, dusting, washing floors etc) and helping with the laundry, changing the bed, sorting through papers & books (organizing) and she is very pleasant and good company. I feel I can count on her to do whatever I need and she's a quick study if I ask her to do something with which she may be unfamiliar and she learns fast. I recommend Judy's Angels to anyone who needs household help and/or personal care services. Hila Kummins, Haydenville MA

From the owner: Judy's Angels Care provides in-home health and personal care for seniors, individuals with…read moredisabilities and families in western Massachusetts. We're a small, family-owned business that offer bilingual home care and focus solely on the well-being of our clients. Our professional team of certified nursing assistants and home makers have taken a personalized approach on making our clients' needs our top priority by providing services with the kindness and knowledge learned from years of caring and experience. We are a compassionate family who truly want to make a difference in each client's life which is why our slogan is "Quality Care on Purpose" ​Our services are flexible and can be arranged for as little as a few hours a week or as many as 24 hours a day, seven days a week including holidays.

I have been in the senior services industry for many years. I have never seen a staff more…read morecommitted to their commuity than I have at Loudonville Assisted Living Residence. As a former home care provider, I had two of my clients move from their homes where they were struggling to maintain their independence, into assisted living at Loudonville ALR. Both of them flourished in the community, where I often visited. They enjoyed the activities, the staff, and they loved the food! I was so impressed, that I joined the Loudonville Assisted Living Residence family as an employee. My time here has only strengthened my opinion that this is a great community. I love my job! The staff is kind, caring and committed. The residents are engaged and happy. (And the food is amazing!) I would highly recommend Loudonville ALR as a great place to work, and a great place to live!

My mother was a resident at The Loudonville Home for Adults for seven years in both the assisted…read moreliving section and the memory care section. When looking for a home for your parent(s) you want only the best for them. It needs to be a place where they are safe and loved and treated with dignity and respect. Not only did The Loudonville Home provide all those things but they also treated mom and me like family. If you are looking for a wonderful, loving facility for someone you love Loudonville Home is the place.

The folks here are wonderful! We never could have been able to keep my dad at home for as long as…read morewe did. They are very caring, compassionate people and we felt at ease with the care they provided to him. They responded well and quickly - very reliable. We are so thankful we found them - great service they provided to us.

Neighbor's NY recently provided companion services for my late 96-year-old mom in her independent…read moreliving apartment in Queensbury, NY during the last 5 months of her life. The quality of their service was outstanding. The caring, compassionate staff addressed mom's every need and made it possible for her to remain in her own apartment to live out her life with dignity. I could not have asked for more and would highly recommend this firm to anyone who needs assistance in caring for an aging family member.