I was very disappointed with this service. After two visits they told me the first caregiver "had a…read morefamily emergency," A few days later she quit via email. I was privately surprised that they would hire someone so unreliable, but if that was the only problem I would've understood. It wasn't... The 2nd caregiver and Daughter for Hire themselves showed poor management, a failure to communicate, lied to me directly on multiple occasions, and were careless & chaotic. It started out okay. A few small things were adding up, but nothing to cause too much concern in the beginning. I'll mention those at the end, but let's start with the bigger problem. I started using "Janet" 2x a week for companionship, light cleaning, and todo errands with my elderly grandma. A few weeks in I scheduled Janet to take grandma to an orientation for a specially equipped elderly bus that she was eligible for. She was to be taken to the orientation to learn how using the door to door special equipped bus process worked. I asked Daughter for Hire contact me about how everything went beforehand. They assured me they would. They did not. When I called to find out how it went the following week I was told, "It went poorly" with zero details. I'd taken great care to apply for this handicapped bus program, so naturally I was concerned & asked for more information. They told me, they didn't think my grandmother could use the star bus program without any additional details, but with promise of more. I followed up with the person I'd arranged for them to meet to find out what happened & she said they never even went to the appointment at all! WHAT?? I was shocked to hear that. I'd given Daughter for Hire the address, time of appointment, & her name & contact info and they never went there or even attempted to contact her! And then lied to me about ito boot. When I contacted Daughter for Hire to let them know this they insisted Janet "definitely went because she called them while there." I was patient and tried to get to the bottom of it, but turns out it was another total lie and there were more to come! I contacted the star bus program trainer again to see if there had been a paperwork oversight. There was not. I contacted Daughter for Hire & asked what address Janet went to, & who they met with. I was told "they'd get back to me." When I asked if they could call or text Janet to find out they told me "there was no way for them to do that." I remained calm & patient, but thought, "You have no way to contact via text or cellphone someone who is personally responsible for my grandmother's care & well being after something went so strangely wrong? And why isn't this causing them any alarm?" Days later, they informed me that not only did Janet not bring my grandma to the appointment, she took it upon herself to randomly take her on a city bus ride. The city bus is not equipped for an elderly person to get in & out of easily. The specially equipped star bus is. It shows a serious lack in judgement along with terrible listening skills, confusion, chaos, poor planning, and a refusal to take responsibility for their own actions with zero explanation. Why did my 92 yr old grandma end up going on Mister Toad's Wild Ride?? How did that happen? Who dropped the ball? How could a company that helps the elderly be so utterly incompetent? I have no idea, because even though I asked and did my best to find out I was never told. I was lied to repeatedly, talked over, definitely not apologized to, & never given any explanation whatsoever. Additional mistakes: They accidentally billed my elderly grandma directly even though the service is prepaid (had to send a neighbor over to rip up the check), promises of being added to a two way communication website that was a one way site with no way of adding activities, my attempts to add small tasks to the schedule via phone were never done or even added, a friend of the family reported they saw my grandma sitting alone at the pharmacy of Walmart all by herself. I'm guessing Janet was doing the grocery shopping, but the point of having my grandma go on the outings is to give her a tiny bit of exercise and change of pace, not to leave her alone in a pharmacy so you can do the errand quicker. I've seen the positive impact shopping for groceries has on her mental well being. Also during the entire length of her care there was only one note about grandma stating "forgot to clock in." That's it. No report of how she was doing, no schedule of grocery shopping, no cleaning schedule, nothing. Anyway, find another agency. I think this one may have had a good reputation at one time, but I don't think they deserve that reputation anymore.

From the owner: Daughter for Hire, L.L.C., is a senior companion care service company providing services to senior…read morecitizens throughout the Mohawk Valley and Capital District. Proudly serving Oneida, Herkimer, Madison, Albany, Saratoga, Schenectady, and Rensselaer Counties, Daughter for Hire's mission is to provide caring, compassionate and dependable non-medical assistance to seniors. Our focus is on assisting our clients with everyday living routines such as light house keeping, laundry, meal preparation, assistance to doctors appointments, grocery shopping, medication reminders and more. With offices in both Clinton, New York and Latham, New York, our team works tirelessly together to coordinate services for loved ones, up to 24 hours per day, 7 days per week, providing peace of mind to our clients and their families.

As a CDPHP Medicare Advantage policy holder, I was so shocked to learn, we will no longer be able…read moreto avail ourselves of the medical care you provide in home. I wanted to say THANK YOU to all those who gave us quality care anytime I called. The lifeline was there day, night, weekends anytime we couldn't see our Physician. You saved us from costly trips, and lengthy wait times in the ER or to OnCall. You provided care to my husband when he had neck survey. We so appreciate your dedication that went above and beyond. The follow-up phone calls to see how we were doing. When I received my letter saying we would not be able to use your services. I felt like a kick in the gut. No explanation as to why? Guess there's no way of getting you back? Ahh had to ask. To all the staff, and there were so many to name, THANK YOU from the bottom of my heart for all that you have done for my husband and me. This is so hard to write. So I will just say, goodbye and we will miss all of you. With warm regards, Darlene Evans

I worked as a PCA with Attentive Care for nearly two years. I genuinely enjoyed working with my…read moreclients and took pride in the care I provided. Unfortunately, the agency's leadership and structure made the experience frustrating and unsustainable. Many of the supervisors were unprofessional and lacked proper communication. For example, Supervisor Maria once suggested that I pay for a Lyft to work and have the fare deducted from my paycheck -- instead of acknowledging that no transportation support was available. That would've meant spending nearly all of my earnings just to get to work. I had already been advocating for full-time hours for months, but my requests were constantly ignored or brushed off. Despite being told at hire that benefits and full-time opportunities were available, that rarely turned out to be true. I was assigned to a client approved for 35 hours of care -- yet I was only given 25 hours while another worker was scheduled for 10. To reach 30 hours, you're expected to pick up additional clients or shifts, but those are rarely available. They claim you can get benefits, but they actively keep most staff below the threshold needed to qualify. Another major issue is lack of transparency. In the beginning, I was told by a supervisor that mileage reimbursement wasn't offered. After over a year of transporting clients and running errands for them, I found out from a different supervisor that mileage reimbursement actually is available -- something I could have been compensated for the entire time. On top of this, I was constantly contacted about completing in-services -- which I always did -- but was treated like I was incompetent or forgetful, even after showing proof of completion. I also called ahead to report that I forgot to clock out one day so my pay wouldn't be delayed, only to be questioned about it a week later, as if I hadn't already explained. They expect workers to operate with complete professionalism, but don't extend the same courtesy back. Growth is nearly impossible here, and you're left feeling undervalued no matter how well you perform. If you're looking for a part-time job and aren't relying on benefits or full-time hours, this might be a fit. But if you're hoping for advancement, consistency, or fair treatment, I would proceed with caution. Even my cousin, who worked over 40 hours a week, never received benefits -- and she had to rush to clock out to avoid unpaid overtime because the agency wouldn't compensate beyond a certain cap. There are some great people here, and I wish them well, but the structure and leadership need serious improvement if they want to retain hardworking, capable caregivers.

Attentive care offers a great and informative training program! I learned so much about the…read morerequirements of being a PCA, and now I can use my certification in my work and personal life.

I hired this company for several weeks following an operation. TWO of its employees including…read moreShanell stole money and/or personal property from me. Obviously this company does not adequately vet their employees. When reported, the management expressed no concern and believed I was in error. Kevin's response is surprising. The phone wasn't even the issue. What about the property and money that was stolen? My biggest concern is how many elderly clients would not be able to figure out what was happening? The lack of concern and dismissal from the agency owner is very concerning.

Do not trust this company with your loved ones, or in your home. Multiple employees stole from my…read morehome during the time I hired them. One employee stole personal items, and another stole money from my purse. When I brought this to the management's attention, they showed zero concern, took no responsibility, and accused me of being mistaken. STEER CLEAR. Edited to add: I do not have the wrong location. I hired in this location for service at my father's house.

I met with Odette Facey for a tour of the facility... she and her staff were more than happy to…read morehelp out... being that my mom with Alzheimer's and Parkinson's lost her purse in another state other than where I lived... she directed me to what I needed to do and was wonderful with helping me out... I had to prove her identity at 82 years old with no knowledge of anything.. she helped me in anyway that she could and did over and above what she needed to do... I love the staff there and I think that my mom is in good hands in their memory care unit...I would totally recommend this facility to anyone's lived ones

Fariena was very helpful and patient, taking the time to offer me different case options that fit…read morewell with my schedule.

Very large, poorly run agency. Choose a smaller company and get much better quality care. It's…read morewell worth the wait as All metro will accept every case, even without having appropriate staffing.

Amazing group of people helping bring the best quality of life to every client and family they work…read morewith. Reliable ,compassionate,and the coordinator helps throughout all aspects from insurance issues to cpap program,to prsonal care aids to help in all aspects of clients person care,companionship, cooking and lots more. You'd be lucky to have any of caregivers take care of your family.

Upstate Care Coordination worked with my family when my father needed 24/7 care. The care we…read morereceived from Val, the owner, and the aides that took care of our father was exceptional. Val went above and beyond to always make sure our father had the best possible care. The aides were kind and caring with our father and his family. We always felt we were in very capable hands with Val and her staff. We had need for very recent last minute care. One phone call to Care Coordination and we immediately had someone to take care of another loved one. Thank you, Val, and your staff for taking such good care of us and helping us through very stressful situations.