We can to this agency after using a different one and wow, they have been awesome. We have never…read morehad a day without coverage. Even when they are not scheduled to provide care, they have been able to provide us coverage as needed. Dealing with James, Laurie and Stacy has been so easy. The providers that have come to the house have been great!

As a CDPHP Medicare Advantage policy holder, I was so shocked to learn, we will no longer be able…read moreto avail ourselves of the medical care you provide in home. I wanted to say THANK YOU to all those who gave us quality care anytime I called. The lifeline was there day, night, weekends anytime we couldn't see our Physician. You saved us from costly trips, and lengthy wait times in the ER or to OnCall. You provided care to my husband when he had neck survey. We so appreciate your dedication that went above and beyond. The follow-up phone calls to see how we were doing. When I received my letter saying we would not be able to use your services. I felt like a kick in the gut. No explanation as to why? Guess there's no way of getting you back? Ahh had to ask. To all the staff, and there were so many to name, THANK YOU from the bottom of my heart for all that you have done for my husband and me. This is so hard to write. So I will just say, goodbye and we will miss all of you. With warm regards, Darlene Evans

I worked as a PCA with Attentive Care for nearly two years. I genuinely enjoyed working with my…read moreclients and took pride in the care I provided. Unfortunately, the agency's leadership and structure made the experience frustrating and unsustainable. Many of the supervisors were unprofessional and lacked proper communication. For example, Supervisor Maria once suggested that I pay for a Lyft to work and have the fare deducted from my paycheck -- instead of acknowledging that no transportation support was available. That would've meant spending nearly all of my earnings just to get to work. I had already been advocating for full-time hours for months, but my requests were constantly ignored or brushed off. Despite being told at hire that benefits and full-time opportunities were available, that rarely turned out to be true. I was assigned to a client approved for 35 hours of care -- yet I was only given 25 hours while another worker was scheduled for 10. To reach 30 hours, you're expected to pick up additional clients or shifts, but those are rarely available. They claim you can get benefits, but they actively keep most staff below the threshold needed to qualify. Another major issue is lack of transparency. In the beginning, I was told by a supervisor that mileage reimbursement wasn't offered. After over a year of transporting clients and running errands for them, I found out from a different supervisor that mileage reimbursement actually is available -- something I could have been compensated for the entire time. On top of this, I was constantly contacted about completing in-services -- which I always did -- but was treated like I was incompetent or forgetful, even after showing proof of completion. I also called ahead to report that I forgot to clock out one day so my pay wouldn't be delayed, only to be questioned about it a week later, as if I hadn't already explained. They expect workers to operate with complete professionalism, but don't extend the same courtesy back. Growth is nearly impossible here, and you're left feeling undervalued no matter how well you perform. If you're looking for a part-time job and aren't relying on benefits or full-time hours, this might be a fit. But if you're hoping for advancement, consistency, or fair treatment, I would proceed with caution. Even my cousin, who worked over 40 hours a week, never received benefits -- and she had to rush to clock out to avoid unpaid overtime because the agency wouldn't compensate beyond a certain cap. There are some great people here, and I wish them well, but the structure and leadership need serious improvement if they want to retain hardworking, capable caregivers.

Attentive care offers a great and informative training program! I learned so much about the…read morerequirements of being a PCA, and now I can use my certification in my work and personal life.

I hired this company for several weeks following an operation. TWO of its employees including…read moreShanell stole money and/or personal property from me. Obviously this company does not adequately vet their employees. When reported, the management expressed no concern and believed I was in error. Kevin's response is surprising. The phone wasn't even the issue. What about the property and money that was stolen? My biggest concern is how many elderly clients would not be able to figure out what was happening? The lack of concern and dismissal from the agency owner is very concerning.

Do not trust this company with your loved ones, or in your home. Multiple employees stole from my…read morehome during the time I hired them. One employee stole personal items, and another stole money from my purse. When I brought this to the management's attention, they showed zero concern, took no responsibility, and accused me of being mistaken. STEER CLEAR. Edited to add: I do not have the wrong location. I hired in this location for service at my father's house.

I met with Odette Facey for a tour of the facility... she and her staff were more than happy to…read morehelp out... being that my mom with Alzheimer's and Parkinson's lost her purse in another state other than where I lived... she directed me to what I needed to do and was wonderful with helping me out... I had to prove her identity at 82 years old with no knowledge of anything.. she helped me in anyway that she could and did over and above what she needed to do... I love the staff there and I think that my mom is in good hands in their memory care unit...I would totally recommend this facility to anyone's lived ones

Fariena was very helpful and patient, taking the time to offer me different case options that fit…read morewell with my schedule.

Very large, poorly run agency. Choose a smaller company and get much better quality care. It's…read morewell worth the wait as All metro will accept every case, even without having appropriate staffing.