When you're dealing with any government agency I find it best to be prepared. Understand the…read moreprocess and what is needed, especially what docs you need to present. With AI technology quickly becoming more prevalent many government agencies are not allowing walk ins except for certain cases. You will be required to make an appointment. We found this to be true with the Consulate here. In the state of California there are only 2 locations. The Consulate General of the Republic of Korea can be found in San Francisco and Los Angeles. The San Francisco office also consuls over Colorado, Utah and Wyoming while the Los Angeles office includes Arizona, Nevada and New Mexico. We needed to renew a Korean passport. After visiting the website we found the steps fairly easy to follow. For any other office it is best to check their own respective websites. The steps are not standard and can be entirely different. We made an online appointment through the 365 Overseas Korean Portal. The appointment was 1.5 weeks away. I thought it would be much further out but thankful for the shorter time. You then need to fill out their form and submit that. It's basic information and what it is you're trying to do. Simple. With that set we went through the steps again to make sure we had the proper documents needed. In this case your Korean passport a valid U.S. passport/Green Card/Visa. You also need your Driver's License and work permits. They wanted photo copies. Luckily they have a copy machine there for 25cents a copy. Not bad just remember to bring quarters. You will also need a passport size photo taken by a professional. This part use to erq me. If you don't have that, this consulate has a photo booth on the premises for you to take that photo. And it's free of charge. When you sit in the booth it tells you what to do. Tilt your head up, turn to the left, etc. It was great. This office only accepts cash, and had to be the exact amount. Found that strange. Not sure if that's true for all the others and is best to check those websites. The good thing is this office has a change machine. It's best to figure what fees you need to pay, and what the total is so you know what the exact amount is. We brought this with us and extra cash in case there would be something surprisingly we would have to pay for. That didn't happen. It also adivses to bring a self addressed express mail envelope for them to mail your passport . In our case, however, that option was not available.. How that was going to be handled would have to wait till the appointment. Right next to the consulate is a parking lot. It is not free unless you have an appointment with the consulate and you get your ticket validated. Fulfill those 2 requirements and your parking is free. If not be prepared to pop some twenties. Not sure if they give change. It is also important to note this office closes at noon to break for lunch. So, plan your visits accordingly or you could be waiting longer than you like. Our appointment was at 11:00 to 11:30. We got there at 11:11 on a Wednesday. Once you're in there you need to make the copies you need. We did. Get your photo. We did and it was actually fun. Then, you can take a number to be qued. There were 4 people before us not all were renewing passports. And only 2 tellers. The reviews talk badly about teller #2. She was not there. And they talked sweetly of number 7. He was not there either. When our number was called I was surprised we waited only 26 minutes. We presented our documents and stated what my wife needed. The agent started going through the paper work, clattering away filling in digital forms and documents and glancing at other references to ensure she was doing everything correctly. And in 9 minutes it was done. She said everything was good and needed to return on a specific date to pick up the passport. If we cannot pick it up that day, we could pick it up any other day they are open. We would not need to stand in line just go to the front teller to request it and it would be there. I guess the brown bag of food was not needed. This whole process may seem confusing and frustrating but in taking the time to review it was easier than expected. The steps\instructions were very clear. The copy machine, change machine and photo booth were big pluses. The agents were nice and pleasant. Why can't they all be like this?

If you are coming here please be over prepared. If you are assisting your elderly parents with…read moreSocial Security make sure they themselves have their korean documents ready and make copies of your id's passports and resident card. They have photo copy machine but it would cost 25 cents a page. Also make sure they know their korena social number or ID and fmaily name including their mother and father id information. They are friendly but not as helpful. Def felt like I landed in korea. If your korean ain't the best good luck lol. All the paperwork they give you will be in korean. If you need a american version for your document go to thr website and print it out and they will notarize it for you. It's a hassle trust me. Be prepared if you dnt want to do multiple trips. Parking is free w validation. It's right n3dt door behind the gas station. They make u go to different ppl for different things. Good luck.

The Santa Ana Mex. Consulate is a better option than the L.A. Mex. Consulate. Their staff is…read morefriendly overall. However, they fail to inform you about your payment options when making an appointment so consider taking cash because they ONLY accept cash payments. Estimated service time for passport or passport renewals with appointments is about 1hr and 30min but could be more.

I tried on the website to make an appt for REGISTRO CIVIL and that option didn't show up anywhere…read moreso I ultimately chose Pasaporte, Matrícula Consular, e INE vía whatsapp (which also didn't have the option). I showed up early to my appointment and explained to the man that their website/whatsapp chat doesn't give the option to select Registro Civil and he rudely told me I shouldn't have selected pasaporte because I'm taking that opportunity away from someone else even though when I booked the appointment there were soooooo many times and days to choose from. He highlighted the paper that says to make an appointment on their website and I said again that their website doesn't let you select Registro Civil. I ended up having to call and the person told me I need to go to Los Angeles consulate because Santa Ana doesn't have anything or doesn't do it? Idk don't go here. They're miserable.

I just want to share my experience…read more.. My daughters and I went to the Philippines Consulate today for renewal of their passports and it was the best experience! It was fast,easy and they were all really friendly staff that ranks way beyond our expectations that I hear from others, and In less than an hour we were out! We are grateful for their reliability!

I am writing this to express my deep frustration with the Philippine Consulate General…read more Yesterday, I accompanied my sister-in-law to her 9:30 AM dual citizenship appointment. The staff working the windows were extremely rude, unprofessional, and acted like they were superior while treating applicants like nobody. To make matters worse, staff members were literally eating at the window while attending to people. Her application was checked and verified at the counter, payment was collected, and she was instructed to wait for the oath-taking ceremony scheduled before noon. After waiting for two and a half hours, her name was finally called at noon for the oath, only for them to inform her that her birth certificate was missing her parents' details. They halted the process on the spot. Despite this being a clear oversight during their initial verification, they refused to give her a refund. The initial review is supposed to catch basic document issues before taking an applicant's money and wasting their time. Combining this level of incompetence with condescending attitudes and unprofessional behavior is completely unacceptable.

OK process overall. Weak points: 1) No one to talk to over the phone if one has questions before…read moregoing to the facility, 2) No one in the facility to ask general questions, 3) crowded room with 175 people, some standing. It's questionable if fire code compliant, 4) Only two ways to get out in case of emergency, both on the same wall, nothing in the back of the room (door to back office locked), 5) unfriendly customer service at the bullet-proof (assumingly) glass windows, 6) unable to pay with a phone, must pass plastic credit card through the opening in the glass, 7) inadequate AC (portable fans setup to compensate), 8) inadequate waiting queue area outside the room, narrow hallway. Kudos to the roving security guard (not a consulate person) as he was the only helpful person I saw, going up to those who seemed they might be confused or fielding questions as people came up to him. All the consulate employees were behind the bullet proof glass and inaccessible. They get the job done, though, so three stars.

Came early in the morning at 8:40 AM. Make sure to read the signs because there are two lines. I…read morewaited in the wrong line and wasted 25 minutes. 1. One line to wait for drop offs for the passport. 2. One line for picking up the visas. Also, make sure to print out everything that you need or else you will have to pay $3 per paper to print out the paper. Once you are in line, you get a paper for a queue ticket. It took me 1 hour of waiting to finally get to the front to drip off my passport and that's it. Parking: You can park for free at the park close by!

Came here to renew my passport. You have to make an appointment online, which can be tricky. Your…read morebest chance is at 3pm PST (midnight German time) when new appointment slots are made available. If you want to use public transport, the Wilshire/Fairfax metro station is close. Once we got there they checked if we had an appointment and asked us to lock up our phones. Waited less than 5 minutes to be called and the lady who helped me was very friendly and helpful. The whole process took maybe 15 minutes and we were in and out in under 30 minutes. Very easy, but make sure you have all your documents with you. They also have a photo booth there, if you need a passport photo.

Outstanding!…read more Although I faced difficulties booking my appointment online for several weeks, it was a breeze once I spoke to them over the phone and they explained the necessary steps. Finally, after successfully renewing my passport, checking in, and being served promptly, I had a wonderful experience. Everyone was incredibly friendly, and the time it took to enter and exit was incredibly quick. They also informed me that I can now obtain dual citizenship without the approval of the German government. Vielen lieben Dank, Martina!

I came here because i got my spousal COE. I went to their website and filled out form #11. Read the…read moredirections a few times and decided to drop off and pick up. I saw a lot of negative reviews so was worried to go. I just parked in cal22. They have free valet when you turn left when you get in. The staff was super nice. I went into up the elevator, went into the building, checked in, and went up to floor 17. There was a security guard that took your packet and x-rayed it. He showed me he put it into the a cart and i was done. Went back to valet, paid my ticket. $10 for 20mins. Not the cheapest but felt lucky it was only 20mins. 5days later, i got an email that my visa was approved. Printed our my email and went back to the consulate. Did everything the same except this time, i picked up at a window on floor 17. I gave them the email, they found my passport, made me me sign for acceptance and i was done. $10 for 20min again. The process was super efficient and the staff, security, valet were all super nice!

It's so silly you can't "check in" at the lobby until 5 minutes before your appointment…read more So by then, you actually end up waiting in line with other people that was assigned the same appointment time as you. We all know parking in LA is a nightmare, but I still have to say their garage parking rate at $5 for every 10 minutes - again, if you arrive too early, the clock is ticking on your parking fees that you have zero control over! With a daily maximum of $46, it's straight out robbery. And the fact they provide no validation parking for people who are basically forced to come here; it's not like we want to come here for fun. So don't even think about parking here if you need to fill out an application. I knew this beforehand, so I decided to walk miles here instead. I also did the application online for more convenience (not having to visit this place twice), but their integration with their app can also be confusing and finicky to use. Once you tell the lobby receptionist your purpose of visit/show ID, they will give you a sticker to put on yourself, and then security will escort you to the elevator. The office is on the 17th floor. You go through security again to enter the office and grab a ticket number to be called. Luckily, this part went smoothly (as long as you followed their requirements on what to bring) Picking up passport for me was $106. I honestly wish they would have more convenient locations to pick it up because I hate driving down to traffic-ghetto-price-gouging LA and deal with the parking and all the hassles included.

I had an amazing experience, not sure why there's so many negative reviews. If you have an…read moreappointment everything will go smoothly! Got my Mexican passport that same day with a 3 hour wait time.

If I could zone zero, I'll probably would, but I start off by staff and just automatically be…read more in any shape or form knowingly that I am with my dad during this process because we need these documentations for his Medi-Cal due to him being hospitalized twice month secondly I'm not even able to place a complaint of all I was kicked out in the office when I was trying to communicate with staff that we had an appointment they did when we walked until those doors was to tell us to sit down once 8 we only had 10 more minutes until our appointment time. I asked another will they start calling people when they we had to stay in line or we be in I will say for sure. Communication goes a long way thoroughly for you guys to kick me out without any especially when you see an elderly individual I'm just there to help him out as his daughter. I feel like I'm titled to do so or any child who is trying to help their parent daughter my sister-in-law called and they just gave her a that I should be the one to put a at the comfortable because I was face-to-face with that security guard so I thought it was reasonable to have my sister-in-law to call to make a complaint but they just brushed her off basically and that's just I just feel that they need training. everyone needs training and to understanding that you guys are there to help people not to brush them off to come at I walked in there as the person that I am saying good morning asking questions I didn't expect a full-blown disrespect, but that's just something that I feel like you guys should keep in mind

Después de haber visitado el consulado Mexicano de Los Ángeles, (dónde por cierto el personal es…read morebastante impaciente y poco amable) y no haber podido solucionar mi situación, hice cita en el consulado de san Bernardino donde me atendió un joven de nombre Axel Martínez. Axel, fue atento, cordial y mostró un genuino interés en solucionar mi situación. En todos los consulados deberían de tener personal capacitado y con la calidez y servicio al cliente como la que mostró Axel Martínez. Muchísimas gracias Axel por tu entrega y profesionalismo Atte: María D. Palafox Avila.

8 times ive come for an appointment and they don't know how to service their own people.read more

Way better experience than Fresno Consulate…read more This place was quick and the process would not have been easier. You make the appointment online or through the phone. They have a link with what you will need. You show up, let them know what you're there for they check the documents and you go inside. Inside you wait in line again and they check everything, now you just wait for the passport and matricula which they hand you that same day. Quick and easy. Some employees are extremely rude specifically the lady working at the INE check in. She was arguing with everyone for no reason. Telling people to send their money to their family in Mexico, and idk what else she was going on about. Anyways besides her everyone else was really helpful and guided us through the process very quickly. I think I spent a total of 3 hours there but it was for 3 people. Huge plus that they hand you the documents right then and there that way you don't have to wait for them in the mail.

I had an appt on 6/6/25. Somehow I ended up scheduling the wrong type of appt but I was able to see…read morea rep to explain what documents I need to proceed. With all the bad reviews I was a bit nervous, but I had a great experience. The people here were very pleasant. Yunuen and Maritza were exceptional, very polite and professional, I thank them both for their service. Salvador who was at the front counter, was also very pleasant and polite. Empleadas Yunuen y Maritza son dos empleadas excepsional, Profesionales y placer haberme tocado con ellas. El Señor Salvador también fue muy paciente y profesional con mi esposo que también necesitaba asistencia.