Excellent Service! But... Always bring all your personal documents even they said you don't need it, believe me they will asked for it. read more

Consulado De Mexico - Excellent Service! But... Always bring all your personal documents even they said you don't need it, believe me they will asked for it. - Embassy Near Me - Santa Ana, California

Very bad experience I was assaulted by the head consul, she pushed me to the wall, slapped me and attempted to snatch my phone out of my hand. I wish I knew her name so I can place it here. Be safe while walking into that building. I had to file a police report. read more

Mónica and Carlos We're very helpful. I'm very happy with their customer service. They are very kind and helpful. I've always been disappointed when I visit our Mexican consulado for the first time I feel happy and not afraid of going for help. God bless you all. read more

Not sure if it was pure luck Went today on a Friday at 10:45 I was out at 12:15 I just went for a passport renewal it took an hour from the musical chair line you have to get into to get to the windows and after that paying and receiving my document took 20 mins Staff were friendly you can't use your phone at all or eat drink or eat while waiting Cash payment exact change only 3 year passport was $99 6 year $133 10 year $203 read more

Hace unos dias fui a renovar mi pasaporte mexicano y tuve una excelente experiencia, desde la señora de seguridad en la puerta, hasta la muchacha que me atendio en la ventanilla, todos fueron muy amables y atentos. El proceso fue muy rapido, llege a las 11am y sali a las 12:30. Everything went well I had a great experience, everyone was very nice and friendly, specially the security lady at the door. She guided me thru the process and where to go. I heard it was bad before, but I went on May 30th 2025 and I can't complain at all. read more

Got my Mexican passport here, love the location and city it's in! Better than driving to los angeles that's for sure!

Horrible customer service , staff is rude and unprofessional El consul Audrey Rivera es un marrano , no trata bien a la gente . No deja que la gente se de a entender . Malagradecido no se da cuenta que tiene un salario gracias a esa gente . La vieja que cobra también habla a la gente de mal modo pinchi vieja ridícula . Parece quintina con la trompa y los dientes rojos read more

Consulado De Mexico - Igualita a la cajera - Embassy Near Me - Santa Ana, California

Hablo por mi propia experiencia.. me fue muy bien gracias a Dios todos muy amables ... el único que tenía Mal genio era el seńor donde se registra uno .. pero todo bien llegué a las 10:00 alas 12:48 salí gracias a todos los trabajadores ... read more

Consulado De Mexico - Embassy Near Me - Santa Ana, California

Me gustaría dar menos cero pero no se puede, fui a sacar un documento y la la verdad me da mucha tristeza que nuestros compañeros mexicanos nos traten con un desprecio, arrogancia, flojera, oh no sé si no están contentos con su salario oh simplemente odian su trabajo oh no son felices, tuve que ir 2 días y los saludaba normal buenos días y la respuesta como le puedo ayudar y con una cara de fastidia, creo que a el consulado mexicano de esta ciudad les falta clases de servicio al cliente y amabilidad respeto, quiero aclarar que 3 personas fueron amables el security la joven à la entrada fue amable, la joven que cobra y el joven que entrega los documentos los pero el joven que me atendió necesita un entretenimiento especial de amabilidad. Espero la próxima vez tener mejor experiencia y actualizaré mi experiencia read more

Our experience was very good (my son and mine). It was consulado sobre ruedas en Savanna High School in Anaheim. It was for a passport renovation, my son didn't need his birth certificate but only cash is accepted. We knew it was going to take a long time so we went with that in mind and we were there from 9:50am- 12:00pm but everything went smoothly and the personnel were great. Alexandra was very nice helping my son and there was another lady with a pink jacket that I didn't get her name and she was so funny and kept all of us in line laughing. She had a great personality and attitude. Thank you so much for working on Saturday and making the process easier. read more

Hello everyone, that is interested in my post . A day ago I went to get my Mexican passport and well it only took about 4hours and a 30 minutes. Good thing about is , I actually got my passport the same day . Only thing that got me was "Cash only" And the Google maps info says that it takes credit cards . Not true !! It's CASH ONLY. Oh and before I forget , you have to have the exact amount of cash for any documents you want done . I left the actual Phone # for appointments and pricing. read more

Consulado De Mexico - The prices for the type of documents you want to process. - Embassy Near Me - Santa Ana, California

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The staff was courteous and helpful. They took care of my passport needs immediately.

No se si todos los trabajadores son así pero son unos pedantes. Es increíble como ponen tantos peros para una identificación. No vengan aquí son muy déspotas y los supervisores no quieren ayudar en nada. Desque que entras la guardia de la entrada y el de señor recepción. Solo te dicen traiga esto y esto. Cuando les llevas lo que te pidieron. Que quien te dijo eso y que falta otra cosa. Servici de lo más peor. Parece que les estás pidiendo dinero prestado. read more

yo soy una de tantos mexicanos que quise hacer repatriación por múltiple razones. Intente hacer el proceso en El consulado de Los Ángeles. Pero en ese lugar no hay empatía. Por esta razón busque el consulado de Santa Ana. En cuestión de evaluación a las instalaciones, les diré que el consulado es más pequeño. Pero lo que tiene de pequeño, lo tiene de organizado. El personal de seguridad son muy atentos y los servidores están constantemente interactuando con los ciudadanos. En especial me gustaria dar una excelente evaluación a Diana Buenrostro. Después de la mala experiencia que tuve en el consulado de Los Ángeles, llame al consulado de Santa Ana. La Srita Buenrostro recibió la llamada. Y ella no solo me dio respuestas a mis dudas y aclaro información confusa, sino que me dio cita al día siguiente y me atendió de maravilla. Yo solo puedo dar a este consulado mi mejor recomendación. read more

I am fuming. Ok so it's abysmal to get an appointment to go to the one in Los Angeles. And if you are lucky to get one to the Santa Ana Location, and if you arrive 30 minutes before your appointment, you still have to wait an additional 4 hours before you are told that they cannot serve you as you are from LA County, not Orange County. This is a million times worse than the DMV. Thats saying a lot considering at least the DMV is ok with you being on your phone. God forbid you answer a phone call and the security guard gets mad. So to re-cap, if you need to get some service done and if you are from LA county, you have to make sure your appointment is for LA county only. That is if you are even lucky to get one there. Which means you have to keep checking online or calling every single day and pray that someday you'll get an appointment to spend the entire day at the Mexican Counsulate. At this point, I think I have a better chance of winning the lottery than getting an appointment at the Mexican Counsulate. They also need to have a Mexican taqueria or a panaderia to compensate for those spending their entire day waiting to be seen. I can't anymore. and to the yelpers giving 5 stars, stop lying because its not true. read more

Esté listo a esperar más de 3 horas! Tuve mi cita a las 10:45 y para las 3 pm todavía no salía

So they make it almost impossible to make an appointment. If you don't know someone who works there it's not hard to make an appointment however that's really unfair to those who don't know anyone. This location specifically only does appointment openings through either call or WhatsApp. Even on calls they won't pick up at all though. You can't just line up early without having an appointment anymore (which is what I did). They don't allow phones inside, you have to step out for calls or anything like that. read more

El martes 19 estuvimos ahí con mi familia para tramitar pasaportes y los 4 tuvimos una experiencia muy frustante nos trataron muy mal en especial a mis hijos que aunque ya tienen la mayoría de edad no sabían contestar con precisión donde nacieron y municipio al que pertenecen traté de contestar yo a la pregunta y con tono burlesco me dijeron que el niño ya era mayor y que el tenía que contestar y el cónsul que nos estaba ayudando volteo Asia sus compañeros y hizo comentario burlesco con el de al lado Si un paisano te trata mal que se puede esperar de alguien más read more

Malo. Malo. Malo. One of the most frustrating and ridiculous experiences I've ever had. I had urgency for power of attorneys because my Mexican attorney in San Miguel de Allende totally ripped me off. New attorneys needed revocation of POA's and new POA's. I tried calling to make an appointment. Got no where. I went there only to be told I needed an appointment. It was a round and round cluster poop show. I love Mexico. But this is typical with how important necessities are handled. Good luck. read more

I went to renew my expired passport. Appt was at 8:30 and I left passport in hand by 11:45. I live closer to the San Diego consulate but I need it fast for traveling so I went online to book an appt. Deep breaths and lots of patience because the online sucks but it's possible. It showed the next appt was in Santa Ana so I snagged it and made my way up there 6 days later. I got a hotel the night before to be ultra safe. My experience was similar to San Diego. Arrive at least 30 mins prior and make sure you are in the correct spot, ask people what time their appt is so you are in the correct area. Bring your documents. Lots of folks didn't bring items were frustrated. I brought my file of important documents to be safe. I needed my passport, my green card, my marriage certificate (I got married since the previous one), my drivers license, and cash for it. They did give me change. Be kind and listen to the rules. Don't use your cell phone as they aren't allowed or any electronics. If you can leave kids at home do so bc they will be bored, felt bad for the ones there. No food or drink allowed, you can step out and eat or get cash after they process your stuff but it goes super fast at that point so not worth it. There is a restroom. Overall I'm happy I got in and out with my passport. read more

The employees are not professional, they are rude to people especially to the seniors. The wait is extremely long. 5 people at the same time you are not the only one that has that appt time. read more

Hoy tuve mi cita para renovar mi pasaporte. Mi cita era a las 9:15am y llegue a las 8:45am. Una vez que entras te a tienden conforme tú llegada y tú hora de cita no significa nada desde ese momento. Estuve esperando solo la renovación de mi pasaporte desde las 8:45am hasta las 3:30pm que me lo entregaron. Un proceso que no debería tomar más de una o dos horas debido a que todos los que llegamos teníamos cita se convirtió en una diligencia de todo el día RIDICULO! Les puedo asegurar que el 80% de la gente estaba realmente molesta y lo que le sigue y con justa razón. Todos teníamos hambre y algunos hasta dolor de cabeza. Y una vez más se comprueba y sale a relucir el excelente servicio que ofrecen las instituciones mexicanas en el exterior, claro para que no se nos olvide como es en nuestros países. PÉSIMO SERVICIO PARA TODO EL PERSONAL QUE TRABAJA EN ESTE LUGAR. PÉSIMA ORGANIZACIÓN EN TODO SENTIDO, PERO CLARO HAY QUE ATENDER A LOS QUE MÁS SE PUEDA PARA QUE CONVENGA HABRIR LOS SÁBADOS (y solo aceptan pagos en efectivo que conveniente...). A los tengan su próxima cita vayan preparados que van a estar en este lugar todo el dia (literal) TODO EL DÍA. Pero no se preocupen que el consulado les dará una bolsa de papas (chips) como a eso de las 2pm para calmar el hambre. SUERTE A TODOS EN SU PRÓXIMA CITA. read more

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If I could give this place negative stars I would. Staff is very rude, impatient, & unhelpful. Be prepared to wait for HOURS even though you have an appointment. Security guard will not let you use your phone inside the building. If you do, you must leave the building and be security checked in all over again to come back inside. Parking is also TERRIBLE. Be prepared to spend hours here, pay $50+ in parking lot fees, & ultimately have them tell you they can't help you after all. read more

Que sean màs amables y rapidòs! que dejen de dar vueltas como mensos y atiendan a la gente ASAP! dejen de tragar y tomar cafè y de chismear como viejas de vecindad, tengan màs empatia por la gente que està esperando cansada, con hambre y sueño y ustedès haciendosè P....., y saluden a la gente que nada les cuesta mis chavos:/ el tipo malencarado,amargado y màs seco que mi calzón que està en la primera ventanilla chanfle mi chavo quiên te daño? la ultimà vez que te vi todavia no tenias cara de amargetas, pela el dienteeeee que nada te cuesta parecè que no fuistè a la escuela que ni educación tienès para saludar:( que pena das. dejen de dar vueltas y echenlè ganas a su ofició que nada nos regalan! dejen de tragar! y a los Policias chafas que estàn ahi muy en su papel de chafas no se la crean tanto que dan risa solo de verlos ahi con su carota de policia mal pagado. Consulado de Mexicó denles un dulce a su gente para que nos traten mejôr y no como mensos por no decir otra cosa. ayyyyy espero no volver nuncaaaa!. read more

2/7/24 Hoy estuvimos en el Consulado de México en Santa Ana y los trataron muy mal!!! Fui hoy a tratar de solicitar la doble ciudadanía para mi hija y al tratar de obtener información una de las personas de seguridad me callo la boca. Todo el personal en esa locación se portaron muy irrespetuosos. Pedí hablar con el Cónsul y le dije todo lo que había sucedido lo único que me tuvo que decir fue que sacara una cita, que el mejor día para sacar cita era un miércoles. Ellos están ahí para atender nos educadamente, porque por eso estamos pagando por sus servicios. Espero que esto lo lean las autoridades correspondientes para que pongan atención sobre el personal que tienen! Toda la gente se estaba quejando! Atentamente yo read more

I brought my uncle here to get his passport. We are from San Diego and we would have gone over there where they take an hour for everything but there were no appointments available. Here he had an appointment for 12:15. He didn't even go into the building until 12:45. Not too bad, however the consulate closes at 2 pm so I do not understand how it it's currently 5pm and I am still in the parking lot waiting for him to exit. He was able to get in contact and let me know there were 30people ahead of him with only one person working. What kind of work ethic is this?! Update it is 5:45 and he JUST got out now. read more

5 horas para obtener mi pasaporte... no importa a qué hora es tu cita porque te hacen hacer línea sin importar la hora de cita. Había un empleado de unos 25 años y fue súper grosero con las personas, muy maleducado el niño. No te dejan usar el teléfono, uso de cubrebocas es obligatorio. No tiene sentido nada de lo que hacen aquí! Después de 5 horas cuando quedábamos unas 15 personas uno de los empleados empezó a tomarse fotos dando el pasaporte al cliente y tomando fotos a las personas que quedaban y diciéndoles que actúen felices para la foto. Ese momento fue la cereza en el pastel. read more

Lack of compassion and respect for their fellow countryman (young or old). No civility and no sense of professionalism. The place is run as a dump rather than diplomatic mission of the great country that is our beloved Mexico. read more

Siempre eh echo mis citas en línea,para renovar o tramitar ,ya sea matricula o pasaporte y siempre tienen espacio y eso es muy bueno porque así puedo escoger el horario a gusto,nunca eh visto nada malo la gente bien amable y paciente,,de echó hoy acabo de llevar a mi hija para tramitar su pasaporte Mexicano ya que ella es ciudadana Americana y le encanta ir a México y me dijo que se sintió muy agusto ya que todos fueron muy amables ,que pensó que se tardarían más,o que le enviarían el pasaporte por correo qué nunca imagino que fuera tan rápido, que estaba feliz, así que no se porque la gente se queja mucho de este consulado en Santa Ana , bueno creo en todos lados se aplica "en el pedir esta el dar""Bueno algo así.. Gracias México read more

¡Qué pésima experiencia he tenido en el Consulado de México en Santa Ana! El personal es extremadamente grosero y solo aceptan efectivo, lo que es muy sospechoso. Además, tratan a los inmigrantes mexicanos, que son una parte importante de la economía mexicana, como si nos estuvieran haciendo un favor. ¡Este Consulado es una broma y México debería hacer un mejor esfuerzo para ayudar a su gente en este lado de la frontera! Mi experiencia fue horrible y estaré elevando esta queja al nivel superior. read more

I went in last Tuesday to renew my passport. I had my appointment set for 9:30am. I arrived at 8am to make sure I got a parking spot. Unfortunately the parking lot was already full. I had to park my car 2 blocks down in a public parking structure 18$ for the full day. I cannot emphasize how important it is to have all the required documentation before coming to your appointment. Also they only take cash so bring cash to pay for the services. Once you arrived people are arranged by chronological order of their appointment. Once they call your appointment time your group will go inside the building and get checked by security. Then you'll stand in line to get your documents reviewed . There's only one employee doing this and waiting in this line will take some time. Once the employee reviews your documents she will tell you where to go. There's an arrangement of chairs and you will be served in the same order as you came in. As one person is called you will move up to the next seat and so on and so forth. Unfortunately this process will most likely take most of your day. I arrived at 8am and did not leave until 2pm. They do not allow the use of phones but I did listen to music on my AirPods and texted through my Apple Watch to pass the time. Your patience will be tested but it will be worth it in the end. Good luck . read more

Consulado De Mexico - Passport ! - Embassy Near Me - Santa Ana, California

The staff is rude. Making an appointment takes forever and yet they're still unorganized once you arrive to the actual appt. you should have all your documents ready when you arrive and exact cash only or you might be told to make a new appt. It's ridiculous and unprofessional read more

Horrible! I called to make an appt for my dad and there were several issues. 1. I honestly was not able to understand what the man giving the automated options was trying to say in English and I hate to say this, but perhaps they should have someone else who is fluent in English provide the options. 2. Someone finally took my call and he sounded like he was a million miles away plus an echo and I kept asking him to repeat himself and I guess he got annoyed and put me on hold to transfers me to someone else. 3. During those 19 minutes that I was on hold waiting and waiting I decided to try and make an appt online hoping it'd be a lot quicker. Online: Horrible! I created an account and when it was time to login it kept saying my username (email) or password were invalid. read more

Es un terrible sistema de trabajo el que tienen en el consulado, te dan numero de ficha y te ponen a rodear una hilera de sillas , los policías pendientes de que jo grabes tan deficiente servicio,pase mas de 8 horas ahi por el trámite de pasaporte , mi cita fue 8:30 me pasaron hasta las 9 y salí a las 3:20 de la oficina read more

Too hard to get appointments. You have to do appointment online. Because the phone line never work

Is the words Service the people it's so rude mean and also they take forever I make an appointment at 10:15 and I get out at 3 PM. It's ridiculous. Hopefully they do something better for Customer Service because it's very bad. In a win, the one is in Santa Ana. read more

Fui a renovar mi matrícula tarde tres horas tenía mi cita a las 9:30 am mal servicio muy lento por favor tienen que hacer algo para mejorar el servicio al cliente gracias... read more

Great experience everyone today was so nice and educated! I renewed my passport and it took 1 1/2 hours super fast . QUICK AND EFFICIENT

creo es una burla y un insulto para los ciudadanos tener una cita y tener que esperar 4-5 horas brincando más de 200 sillas de una en una, el que organizó esto, no tiene la capacidad mental para dirigir un plantel de este tamaño y le quedó muy grande el puesto. con entradas millonarias al mes no puedo creer que no se puedan modernizar y no estar jugando con el tiempo de ciudadanos que pagan por un servicio. hay tienen a los pobres viejitos que ni desayunaron esperando 5 horrendas horas, gente que trabaja, madres con hijos que recoger en las escuelas, y encima de toda la horrenda espera está prohibido el uso de celular, que riducules. pongan a otra persona a cargo que tenga cerebro y conciencia. to anyone going to this place, be prepared to wait very ridiculous amounts of hours and be aware that you will be cleaning all germs and bacteria of about 200 chairs until it's your turn, there's no use of cellphone during those boring hours, you will find out how inefficient this governmental institution works. i wish i could post how much money these people earns from your hard working money, so you realize whomever is in charge of organizing does not deserve the job position he/she has. read more

I was pretty surprised by the way I was treated. I'm a disabled woman that needs to be on oxygen and has to have a caregiver with me at all times. I was helped very well and direct when it came to the process of my passport and making sure all my paperwork was in order. I had an appointment at 9:15 AM and I was out by 10:40 AM. And in this location, you don't have to pay for parking. You do need to use a mask. Overall the staff was very nice. read more