The Fountain Valley office was such a great experience. I had an appointment and completed my application online beforehand for a name change replacement card, and I was in and out in less than 10 minutes. The staff was very kind and helpful throughout the process, especially Mr. B! He made the experience quick, smooth, and stress-free. read more

I don't have a comparison of other offices, just the phone services. But I wish I had not hesitated to come in. I needed to handle something that could not be done online. One phone agent told me they would mail it to me in 7 to 10 business days. Two weeks later I received the wrong document in the mail. I got to the Fountain Valley office and waited for it to open. Five minutes later I had what I needed! read more

Easy peasy I scheduled an appointment online and filled out the necessary forms I needed to change my name. On the day of my appointment, I checked in on their mobile link, went through security, checked in on kiosk machine, gave them my documents... then within 20 mins I got everything I needed completed. Friendly staff, clean office, and plenty of parking. FYI this place is appointments only! read more

Social Security - Public Services & Government Near Me - Fountain Valley, California

The security guards are kind, courteous and Excellent! Five Stars*****!!! Everyone was professional. Thank you Fountain Valley SS office! read more

‐------------------------------------------------------- Make sure to make an appointment. As of beginning of this year NO walk-ins. --------------------------------------------------------------------- read more

I came here with one of my family members to get a new social security number/card. I chose this location specifically because of the positive reviews. The experience that I had from the security at the door to the person who helped us at the window to complete our request was smooth and friendly. We didn't make an appointment beforehand and showed up at 12pm on a Thursday. There were only a few people in the waiting area, but it still took almost an hour before we were seen because I think the people working were on lunch and there were only three workers present. Besides the long wait, the person who helped us was efficient and friendly. I was the translator for my family and the person working behind the window was patient and kind. It literally took us less than 10 minutes to get social security numbers/cards request for two people! The bummer is that they do not print it out right away like they did in the 80s... so we had to wait for the social security cards in the mail. I do recommend this location if you are looking for social security services! read more

I think most of us really do not feel safe carrying a Social Security card around in our wallets. But most time you need one as proof of citizenship in the United States, or you need one as proof to work in the United States. I recently had to get myself another one, but i was not applying for a job. I already have a profession. But i needed it for other documental purposes. So, its nice that DMV do not take you for a hassle here to get a Social Security Card. read more

To the Asian lady worker across from window 15, I know you're new, and likes to have that attention as a case worker. But nobody wants to hear your little yelling conversations with your coworkers about what your coworkers are getting for lunch. And I just want my social security card for work. This lady kept asking me if I am saying everything the truth to my best knowledge or I'll have perjury , but she kept saying this word "perjury" like 3 times . Lady I showed you my drivers license, my mothers name and even provided you with everything, I just need it for work. And this is why it is so hard to find employees.. I remembered you could be given a temporary social security number, and now she just simply rudely said no and continue talking to her coworkers. The security guard guy was nice, and helpful. read more

Complicated appointment schedule!! I was told I could walk in but they changed it to the appointment only.

Just got off the phone with one of the girl representatives at this office location, and she wasn't very pleasant. I was trying to make an in person appointment. She kept repeating herself and not answering what I was calling about. It gets a bit frustrating when trying to communicate with workers like this. I will now be driving to a further location to receive better service. read more

my call was answered very quickly and given the option for ssa to call me back! it's been extremely difficult to get through to speak to someone or to get into an office and this needs to change, please. hire more staff especially with all the baby boomers retiring! read more

Clerk representative was very rude to us. We showed her some forms we had and then she threw them back at us. She said this is no good. she was very discriminating and social Security judgmental. We gave her everything that was requested by Social Security website and she said this is not good enough no explanation of why very bad experience we would like to file a grievance. I only retired eight months ago and the clerk asked me for 26 years of proof that I was employed she was sarcastic and told me that's not her problem. It was my problem. Wow tha read more

So this is the process that was done for 2 BRAND new applications to start social security (One was filed on April 9 2025 and the other on april 17 2025- both were done ONLINe- HOWEVER I WOULD HIGHLY recommend calling your local office (Fountain VALLEY (in this case) # 877-304-1566 AND SCHEDULE AN APPOINTMENT. ONCE you get or speak to a live agent; I would also suggest waiting for the sometimes lengthy process of having to wait on hold as opposed to a call back; just a suggestion) PLEASE NOTE that when you fill out your NEW application the paperwork goes to an office in RICHMOND CA (near OAKLAND CA) the app on 04/09/2025 we found out by calling local office had a form scanned on 04/27/2025 however was still waiting for form 40B to be processed (should have been on the same day) agent at local FV office with all our efforts contacted us directly on a saturday and assured us that FORM A and B would be OK for medicare and completed by local agent instead of RICHMOND However on the app filled out on april 17 we had to make an appointment and called our santa ana ca office(they could not have been nicer) They (THE SANTA ANA office found out that the computer was not able to process the claim filed on april 17 (We found when SA called Richmond (it was just sitting there on someone's desk with no rush or anything else just waiting but thanks to MR TRUONG at santa ana our medicare form B and SS application were processed when we went in person (WITH an appointment) MORAL of the story do everything in person at your local office with an appointment read more

Kenny was so helpful and patient and KIND! Wish we could clone him and have him working ALL the windows! I didn't have an appointment. Arrived at 9:45 AM. Was helped at 11:30 AM. It's a clean and quiet office. I noticed that people who had an appointment were helped as soon as they walked in. Or waited five minutes and then were helped. I would highly recommend making an appointment. read more

The staff at the Fountain Valley SSA office was absolutely wonderful! They were very welcoming, friendly, and as helpful as they could be. I had an appointment, completed an application online ahead of time, and was prepared with my documents. I loved the mobile check-in and was seen for my appointment right away. However, despite the website prompting me to schedule an appointment at the Fountain Valley office (my local SSA office), my online application had the code of the Mission Viejo office on it so I was not able to helped and will have to visit the other location as a drop-in. This was a glitch (no fault of my own), but I will be the one inconvenienced as I had taken time off work to attend my appointment. Again, the Fountain Valley staff was fantastic!! I would like to see the online system improved though. read more

I had to come here because I needed a replacement social security card for my daughter. I arrived and there was a male security guard who was able to direct me to the kiosk and look through my purse. I went to the kiosk and received a ticket. I sat down and waited about 50 minutes to get called. I was at the window for a little over 5 minutes but it went well. I received a statement saying that I should get the replacement card in less than 14 days. I was pleasantly surprised how well it went. This social security office is very clean and has plenty of seating. The workers are super nice and efficient. They seem very helpful. I am so glad that I came to this office to get my issue resolved. read more

OMG! So rude! I had an appointment there and I asked for a chair because I cannot stand for long. The worker told the security guard not to bring one. No chairs for seniors! They cut my check, you cannot get anyone on the phone. I left many voicemail for this guy named "Kenny." that is suppose to be handling my case, and he never called me back. The only job where you can be rude, never answer the phone, and never call anyone back, and still keep your job! read more

I really like going to this SS location. People here are courteous, kind and efficient. Thank you for all your help!

Really Easy and Fast experience. I know I most likely just got lucky, but I can tell that even with traffic everyone here is very knowledgeable about how to make the experience as fast and efficient as possible. read more

I have been on hold to make an appointment for 3 hours, and still haven't gotten through!!!! I can't do what I need to do on the website because I can't get into my account& that's because they sent the one time code to someone else's cell phone!!!!!! I'm so disgusted!!! read more

I have never had such a positive experience with a government agency. From the security guards to the employees, everyone was friendly, helpful, responsive, efficient and respectful. I made my appointment online, was seen immediately. I accidentally forgot a document I needed and the employees were so patient and helpful allowing me to wait while my husband brought them to me. Usually, a persons impatience or annoyance pops up and comes through but not here. I've received worse service at five star restaurants and hotels. I'm blown away. read more

Greetings to all who may feast your Eyes on this Genuine Review and Outstanding compliment which includes 2 of the best Fountain Valley Security Personnel at this exceptional SSI administration Building . When ever you enter the building please leave the Attitude in the Parking Lot ,from my years of experience of coming to this SSI location, I have witnessed Major changes ,to say the least they are POSITIVE evolutions, However i genuinely compliment Mr. Pham and Mrs. Dunnely and Ms. Michelle and the entire Fountain Valley Social Security Administration staff for implementing the new laws for 2024 and resolving errors and , thanks for resolving my complicated Issues this past week. May the Holidays upon us bring Blessings and Joy to all who need to Read about the Good In this complicated and Challenging New World that has emerged, is a part of our Life !!!!!! Thanks SSI and Staff read more

The customer service agents on the phone are super helpful and thanks to them it saves me the time from having to come in! Overall this office has been very good to me. read more

Very bad experience for these SSA, now they cancel all walk in from Jan 2025, appointment is mandatory. But meantime, the phone number they ask me to call for an appointment, no one takes the phone call, and no one response. I am waiting for over 40 minutes, no one response. SSA getting even worse than before!!! read more

This place is AWFUL! Filled out a ton of info and made an appointment. Getting texts updates about my appointment. Drive all the way there to find out they closed for the day with no warning. Try to make another appointment and wait on hold for just under 4 hours. Lady is so rude and has me answers questions and tells me to wait and eventually sends me to the end of the phone call survey. After waiting 3 hours 45 mins. Horribly run business read more

It was not the best place but now it is out of hand. Failed to call my parent on scheduled review day, so she could risk losing her SSI and medical service. Sadly, this is the common practice now, and not just this office. Ended up getting connected after 40 minutes of hold time and rescheduled the review for the following day which took place within the reasonable timeframe from appointment time. Just wish it could be happened on the day of the first appointment without creating anxiety and frustration read more

I've had nothing but good experiences with this office. There's sometimes a wait but it's not bad. Even dealing with this SS office on the phone is a good experience. Christina Trong is always good to deal with. read more

Very bad service by Mr. B on the phone at the Fountain Valley Social Security Office. He hung off the phone suddenly. Was unwilling to provide proper & detailed customer service. I had to squeeze information out of him as not forthcoming. He was very nonchalant & unwilling provide proper support. I recommend that he not provide Social Security customer service to the customers as he extremely rude. read more

I like this office, lesser people when compare with Garden Grove office. I waited about 30 minutes without an appointment.

Please don't go here or call there number they don't want you to speak with there supervisor they won't let you they lie say they will let there supervisor know Oliver and Tina are the worst People they don't want to give my son his benefits the max amount he deserves they will argue with you and don't care and there supervisor don't care either they hate when you tell them how to do there job and double check they get angry with you as if there doing anything besides typing and talking outta there but hole read more

I can't imagine worse service from any organization. They promised documents several times but never sent them. Employees are rude and not helpful. I could go on an on but don't expect any service from these people. read more

Went early and scanned a QR code that is posted outside of the office to make an appointment. I was literally the first person called. Was there for 15-20 mins and out the door. The staff was polite, restrooms are clean and things are done efficiently. read more

Usually, when you go to any government office, you expect long lines, hours of wait, and everything being slow. Surprisingly, not with this particular location. This was the quickest and most efficient Social Security Administration experience I've ever been through! So professional! No long lines, efficient staff, very nice and professional! Would highly recommend! read more

The Security Guard on duty was rude and aggressive. A simple drop off of requested material turned into a nightmare because he couldn't wait 20 seconds to accommodate a disabled person. It's disgusting that our tax dollars go to pay someone to treat me like shit! read more

Stopped by on a Wednesday around 10am to get my names changed and was in and out in less than 20 minutes! I didn't have an appointment and was still able to get everything done, the whole process was super smooth. read more

I was able to get in & out quickly & the secretary was nice. Security was also polite

Lightening Fast Name Change mid-day I visited this location after running away from Garden Grove's office where the shady clientele were waiting in hoards wrapped around the building. I had all but resigned myself to not being able to change my that day and it was only 9am. This office lived up to their reviews. The lot had ample parking, the line was orderly and the wait was short. A security officer/Office Coordinator checks you in asking a few questions about your visit, then directs you to a kiosk, telling you the exact process to follow, and where to get your forms. The kiosk check in was simple. I grabbed my form and waited just a few minutes then was helped at a window where I was helped in a straight forward manner. I even received my new card in less than a week. There are a lot of government employees at this office doing a wonderful job keeping it working like clockwork and they deserve kudos. read more

Social Security - Scary sign - Public Services & Government Near Me - Fountain Valley, California

I visited this social security to apply for Medicare. The process was so simple that I had to go to the kiosk to input my name and ss#. After I had the ticket number and had a seat to wait, the waiting time was just about 15 minutes and the Asian lady called me for an interview. She was very nice and have a few clarifying questions. The whole process is about 25 minutes. I would recommend my friends come to this office if I'll be asked for my opinion read more

It was discouraging after reading all the negative reviews about the Social Security offices around me. The Fountain Valley Office was the only one with decent reviews. So I decided to go there even though it's not the closest to my home. It did not disappoint! I had the most pleasant experience at the Fountain Valley Social Security Office. I was in and out in less than 30 minutes. I would like to shout out to, Jeff (Window 6), who helped me with my request. He was helpful, courteous, friendly, and respectful. He also took the initiative to investigate and helped me process my request in the most efficient way. It was definitely worth a 30 minute drive there even though there are other Social Security offices near me. But I feel that it's so unfair that the offices with poor customer service end up doing less because people want to avoid them. The system needs to change to recognize performance based on merit and customer feedback. read more

Government agencies often have well-deserved reputations for treating people like numbers. Cool, distant...robotic, and all-too-often not particularly interested in being helpful. Then you run into someone like Renee Mallon at the Fountain Valley SSA office. Wow! She was patient, helpful, and kind...even sending me a follow-up email to ensure that what I needed to do with the SSA was done properly. What a remarkable and competent treasure, and truly provides a favorable impression for this office. read more