We like the physical office space; it was clean with lots of seats and easy to get in and out esp. for those with difficulty walking/going up and down the stairs/using a wheel chair. one side of the area is alloted for the officers to check the applicants documents and the back side is the waiting area where they call the applicants for biometrics/photo. The team that day was organized and very attentive to the applicants needs including the lady who let the applicants inside the building. read more

USCIS Biometric appointment was scheduled to take here. (So apparently it's by appointment only) Easy to find a parking spot. There will be a checkin officer to come out and check your appointment paper and ID and then let you in. Taking photos is strictly prohibited. You will be guided to sit down until next officer is calling your name. When it's your turn, they will check your ID and all your papers again and then clip a number on the file for next step. The female officer also gave me a booklet to study for Civics test. You will be called to have your headshot taken and they will also scan your fingerprints. The female officer was nice and asked me if the photo was ok or if I wanted a retake. She also rechecked if my names are with any typos. There are two restrooms which are clean to use. The overall process was very quick and smooth. read more

USCIS Application Support Center - Public Services & Government Near Me - Tustin, California

I had a very Amazing experience. I had class at 9:30 that I really needed to attend and I had my appointment at 9:00, so I was in a hurry. I got there at 9 and I was done at 9:35 almost. So it was a very quick and smooth process. I appreciate everyone there. read more

A fast and safe place I like here all so fast They help people here. : D.

Amazing experience overall. Shake was super supportive and sweet. 100% loved the vibe. It took a total of 10 minutes or less.

We brought my grandmother in to renew her green card. She is severely handicapped due to Alzheimer's but our support agent, Shake, was so kind and patient. Thank you for making this process easier for us! read more

Took a relative here that needed extra support completing her renewal. We were 1/2 hour late due to traveling to a different location on accident. My relative accidentally misplaced her paperwork so I had to quickly look on Google to guess the place we were supposed to be. I thought for sure they were going to send us home when we got there as we were late and had no paper work. When we arrived, a kind gentleman let us in and greeted us with a smile and let us know not to worry. It was very quiet and there were maybe one person ahead of us being helped. The receptionist was super sweet as well. We were called back to talk to another nice lady. All we needed to do was complete a new photo and maybe finger print. We were in and out within 15-30 min! I was so shocked and surprised how seamless the whole process went!! I give this place an A+ ! Tip#1:bring a mask and make sure to turn off your cell phone. You cannot use it when you are inside building Tip #2 : try the breakfast place near there. Best omelettes! It is called Citrus Cafe read more

Very nice staff, efficient and fast, love them all , opened the door for me, they call me super fast, lady helped me promptly, I'm happy about them. read more

The people that work in here are very sweet and very professional. Everything went smooth and easy Thank you to Brandon by himself he organized everything and made everyone feel welcomed. read more

Took me less than a minute to do the application through biometric (fingerprints). It was super fast and convenient. All staffs here were very kind as well. It was funny how this one located my previous apartment lived for 5 years. It used to be Korean market plaza, so it is quite fun to see how now they have USCIS office here. Thanks! read more

USCIS Application Support Center - Public Services & Government Near Me - Tustin, California

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I am an asylum seeker from China. I had my biometric fingerprint taken on September 28, 2022 here, and the receptionist who attended to me was extremely friendly and respectful. The staff who assisted with the fingerprinting process was also very polite and enthusiastic, creating a fantastic experience. This was the first time I have felt the warmth of human rights being respected, which I have unfortunately never experienced with government officials in my homeland. read more

I had an appointment for my relative at 8am but we didn't make it out until 10:30am. The lobby was not too full and the receptionist was very kind. There were only about 6 people ahead of us and we waited about 15 minutes for our number to be called. The facility is bright, clean and easy to find. The parking lot is free and has plenty of spaces. No cell phones allowed to be used inside! They will say something if they see you using a cell phone. Water bottles are allowed. read more

USCIS Application Support Center - Hours and rules - Public Services & Government Near Me - Tustin, California

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Wow wow wow! I hail from NYC. It is a well established fact that immigration offices have horrible customer service and unwilling reps. Imagine to my surprise when I walked in without an appointment to complete biometrics, and was promptly and politely advised on my next steps. I had my original appointment on 12/31 but had prior plans which I was trying to not cancel. I was only notified 2 days prior about this 12/31 appointment. I was thrilled that they accommodated me. This office is clean, super organized and managed by a group of capable professionals. I was in and out in less than 10 minutes. Thanks you so much! read more

The Staff here are truly professional & helpful! Had to come here a few times and every time, the folks working this office are cordial, helpful and very much efficient! As a former Canadian Immigration professional, I can say with all sincerity, the staff USCIS Tustin office are better then more immigration offices around the world! Who ever is the Manager here, bravo to you, because your training and support must be very special for your staff to have such a great attitude with new immigrants like myself! I say thank you, sincerely to all who work here! #awesome #100% #beststaffaward read more

I'm very impressed with everyone in his office. They're very efficient, fast and mostly friendly and respectful. My husband did a walk-in for his Biometrics. He was done in less than 20 minutes. read more

we went there today for biometric appointment. The staffs are really nice, I guess it's by appointment only, so no one is in. All people has mask, face shield on, feel very safe! read more

The staff are really friendly and helpful. My finger print schedule was messed up by the NSC, and I had to leave the country first. About one week after I left, the biometrics appoint arrived and was on a date that I wouldn't be able to make it. I flew back on a Sunday and went to the facility as an walk-in appointment though it was scheduled couple of days later. I knew I was probably just trying my luck. I showed about 6:30am to be the first one in line nervously. The staff was very nice and agreed to take my finger prints ahead of the schedule! read more

Our appointment was at about 10 am. It was was a little crowded but we must have waited only about 15 mins and we were done. The service was quite fast for this kind of place. The employees were polite and respectful. I honestly expected much worse but I left pleasantly surprised. read more

My review is based on hope: Hope that someone will read it... Hope that someone will help... As a way of introduction, my name is Ivana De Lorenzo. I was born and raised in Naples, Italy. I am a US Citizen who just retired from a job in Italy and would like to move permanently to the United States. So far, I wrote, e-mailed and called many entities and the status of my son's application on the USCIS states that "On August 24, 2021, we received your response to our Request for Evidence for your Form I-130, Petition for Alien Relative, Receipt Number WAC1890187854. USCIS has begun working on your case again. We will send you a decision or notify you if we need something from you." This was AUGUST 2021! I am writing this to gain help in expediting a Citizenship application for my son Dario De Lorenzo (who just completed his 4-year college degree in aeronautical and space engineering from the University of Naples) and would like to follow me in the Unites States. As a side note, we started his application for a US Citizenship in 2018 and a month ago we sent more information at an immigration base in Laguna Niguel. Dario is interested in working in the Unites States because of the advanced programs many companies offer. He has applied to General Electric, General Atomic, NASA but they all told him that, since he will need security clearance for his type of work, he needs to be a United Stated Citizen. I understand that there is a process in place that needs to be followed but I believe that I am in a special situation since I am a US Citizen, and my husband (a retired Art History Professor) was awarded a green card years ago. I am only asking that, after extensive paperwork back and forth to consulates and other immigration entities, my son be granted the long-awaited Citizenship so that we can all move permanently in the United States and live our dream to be a productive part of the USA. Thank you, Ivana De Lorenzo 858-467-9157 read more

Very well organised, clean and staff is nice and helpful. The Immigration officer is very professional and gives perfect service to everyone. read more

If I switch off my phone, am I allowed to bring it into the building or have it stored or kept somewhere? I have no car tomorrow so I cannot leave it at home as I need it for UBER. read more