Pizza was good. Service? Not so much.
Hubby and I were in the area on vacation and ordered delivery to the hotel. The restaurant's website lists the various sizes of pizzas, including medium (12") and thin crust (14"). We ordered a medium house special, with garlic instead of hamburg (which seems to be a New Hampshire thing as EVERY pizza place we looked at offered hamburg on the specials). We also read a review online that said that Constantly gets it's desserts from Mike's Pastries in Boston's North End (Italian section) so we ordered tiramisu and a chocolate chip cannoli.
We got the pizza and thought it was awfully thin. The entire slice went limp to the crust when we picked it up so we ended up getting plates, forks, and knives from the front desk. The sausage was thin slices, almost like pepperoni, instead of chunky crumbles, which we didn't like, but we weren't sure if this was a NH thing. Overall, the pizza was OK, but nothing impressive, and the limpness of the slices really turned us off.
The desserts were good, but the tiramisu tasted very heavily of cinnamon, which I found odd.
After dinner, it occurred to me that our bill seemed awfully high for what we had ordered. I checked the menu on the restaurant's website and realized we'd been charged $4 more than we should have been. I called the restaurant and here's where my opinion of them went downhill.
A girl answered the phone and I explained that I thought we may have been overcharged. She took my name so she could find the order and put the phone down. She picked up again and asked me what I thought was wrong with my order, then explained to me that I'd been charged properly for the $16.59 14" pizza I'd ordered. I corrected her to explain that I'd ordered the $12.59 12", the medium, and had said "medium" when placing the order. She put the phone down again, then came back on and asked what I thought was wrong with my order. I had a moment of deja vu, then realized someone else had picked up with no explanation. I had the same conversation with her that I did with girl #1, then girl #2 put the phone down and had a conversation with someone in the background. Then a man picked up and said, "What can I help you with?" Ugh. I explained that I had JUST explained the problem to TWO other people. He cut me off to say, "Well, now you're talking to the manager so what do you want me to do?" I restated that it seemed that I had been charged for a larger pizza then I ordered. He stated that I had received the larger pizza and therefore was charged accordingly. I told him I understood that he had charged me for what was delivered but that what was delivered WASN'T WHAT I ORDERED. He restated that I was charged for what was delivered. I finally had to get a little upset and said that, since the order was delivered to a hotel, it almost seemed to me that advantage was being taken of out-of-area customers: "accidentally" mark down a larger pizza and charge them for the difference. He finally offered to refund the $3.60 difference, at which point I decided I was going to write this review because, at least where I went to school, $16.59 minus $12.59 is an even $4 and, after more than 5 minutes on the phone, this twit was trying to nickel and dime me over $0.40?!
Color me unimpressed. read more