I walked in looking for some guidance on an issue I had with my ski boots. Derek was very…read moreknowledgeable about foot shapes, boot construction, and was super helpful. He was able to help me understand my issue and what solutions would help (and what would not). If you need a boot fitter, look no further, you will be in good hands!

Jardines is amazing, great staff, products & service! Recently I had a problem with how the…read morebindings were mounted on a new pair of skis that I did NOT purchase from them. Even though I didn't purchase the skis from them they were absolutely AMAZING at showing me what the exact problem was and working with me to find a solution I would be happy with. Strong praise goes out to the tech that helped me, Nolan, as well as other staff and owners that got me onto a pair of skis and having a fun day with my family while a solution was found!!

Unfortunately here we are with another company in Kamloops who only supports their customers when…read moreit suits their own interests. Purchased a fairly expensive, in stock item online as a gift which ended up not being what the person wanted. Spoke with someone on the phone who confirmed that as long as the item was unused and had a receipt I could return it. Once I was able to return to the store I was told that since it was purchased online there was nothing they could do about a refund. That was after two of the employees and the owner were educated by the store manager that it somehow wasn't possible to process a refund with the company that processes their online cart yet when I picked the item up the same manager was able to process a refund for the PST that shouldn't have been charged. Seems a bit off nowadays when online shopping is pretty standard and the policies for refunds are straightforward. Anyways asked if I could at least have an instore credit since I do spend a lot on gear, nope, won't even save face and honor that. Just a dumb incompetent look on the owners face when I tried to explain this to him, then he decided to call me a liar for my reason to return. Well that doesn't help the conversation...and FYI what makes you think I would ever want to do business with your store again? Interesting how quickly you updated your return policy online after I left your store. Bravo for being such an outstanding business in our community. Buyers beware, if you're looking to purchase bike parts online, there are cheaper options with free shipping and transparent standard return policies. If you're shopping local, give Bike Cafe or Spoke a try but steer clear of this place.

Just walked into this bike shop for the first time - although we were clearly looking for something…read morespecific- helmets, not one of the three staff asked if they could assist. Maybe we did not look the part but pretty sad customer service.

One of the least enjoyable shopping experiences I've had the displeasure of being put through…read more Staff were disrespectful and initially unwilling to entertain replacing a pair of ski boots I'd bought a few days prior. The heel-locking mechanism was faulty, which was by no means on them. What was their fault though was subsequently mocking my understanding of gear/skiing and only finally sheepishly relenting on the replacement when I insisted they try for themselves to lock/unlock the heel and they were incapable of doing so. Their "satisfaction guarantee" is about as flimsy as the calibre of their customer service. I regret not asking around before providing Attridge's with my business, given the abundance of other fantastic local options in Vernon. Chatting with locals, I hear the store has apparently gone very downhill since management changed a number of years ago. Suffice to say, I'll not be going back. Would score it lower on the star-rating scale but sadly the option isn't available.

Always great service and reasonable pricing. Their service department has been quick to tune our…read moregear and set up our sons equipment (which we have through their gear swap program). The first place we stop when we need new winter gear.

I couldn't have had a better experience at Fresh Air. I ended up buying the bike unseen (I'm based…read morein Vancouver), and every staff member I spoke to over the phone and via text was beyond amazing--informative, patient, and incredibly helpful. My bike came with a free bike fit, and I didn't know what to expect, but it blew my mind, as well as my partner's (who already owns several high-end bikes). During approx. two-hour bike fit which was offered with the purchase, Marty (sorry, if I spelled your name wrong) took his time, checking every single detail and consistently ensuring that everything felt right for me. I ended up switching the handlebar, the stem, and the seat, all in-house. I also upgraded my tires to tubeless and received a very generous discount on them. My partner, who has bought several bikes from different shops in Vancouver, was equally impressed. He mentioned that the experiences he's had in town don't even come close to this one. I can't recommend this place enough. The 9-hour drive was absolutely worth it!

I only go here for all of my bike needs for the last 5 years. They are knowledgeable and quick to…read morehelp. They do not make you feel bad for not being a bike expert and are very thorough. The price is very competitive and they are willing to pick up your wheels if you are unable to get there. I wouldnt go anywhere else.

This is the best shop in Kelowna. Yelp needs to change the address. Old shop burned down last…read moresummer. New location@ unit 144-1735 Dolphin Ave. Kelowna, BC Also there is a web site, apparently? Seriously tho it's a nice site. www.staytunedsports.com

I took my bike in for a tune up last week. I was told to bring it back today being Monday because…read morehe was so busy. I left a deposit of $85.00 to cover it. Over the weekend a family emergency has came up that I have to leave town. I texted breath bikes on Sunday stating I would prospone bringing the bike in until after I got back. I also stated that I would be in to get the deposit I made back. I showed up on Monday morning which is today. But the deposit was never mentioned or given back. All I heard was " U don't need anything from me" I guess I'm disappointed. He could have offered the deposit back, but there was no mention of it. Now I'm out $85.00. I won't be going back. ALWAYS: GET A RECEIPT, AND DONT PAY UNTILL THE WORK IS DONE.

From the owner: We are Merritt's locally owned and operated bicycle and Nordic ski shop, offering full service for…read moreany and every bike, Nordic ski waxing, and parts and accessories. We welcome all locals and tourists to check out our wide selection of bikes and skis, we always find the right fit for you. We also provide full bicycle repair and service, including chain replacements, spoke repair, wheel truing, and more. Our tune-up's are guaranteed within 24 hours, and you can rely on us for quick and quality service. Walk-in's are always welcome and consultations are always free. UBI Certified with over 30 years of riding experience allows our professionals to find the best style of bike for you. Call us today or stop by for a visit to learn more, we can't wait to hear from you.

I brought my bike in for a tune-up, and to get wheels changed. Within minutes of my first ride,…read morethe gears constantly slipped and shifted on their own. The brake pads were rubbing against the rear wheel, slowing me down. These are rookie mistakes, and I expect the bike to be running better after a Level 2 tune-up, not substantially worse.

Took two pairs of skiis in to have them tuned and set up to the new boots. They tuned both pairs of…read moreskis. But they wouldn't fit the boots to one pair of the skis. They said bindings are too old. Why would they tune a.pair that can't be used and charge me for it. Totally unhappy and won't be going back. It is really to bad, I was considering buying a new Levo in the spring. I'll get a Reign E instead.

They helped me right away they are some of the nicest people ever they Had some amazing equipment…read moreand everything thing I needed for my bike I highly recommend checking them out

I'm a senior and purchased a e-bike two years ago. I found the management knowledgeable and…read moreprovided me advice and recommendations with my purchase. Now I have over 4,000 km on the bike and have returned three times for manufacture adjustments, rear brake pad replacement and today a tire puncture repair. I have always been treated with courteous professional service, prompt help and satisfaction. I highly recommend such turn key service. Robert (kelowna resident)

Great service and friendly staff. They have just about everything you need. I try to buy…read moreeverything here to support a valleyview local business.

By far the best bike shop I've ever been to. Cheryl and Taylor are wonderful! They are honest,…read moreknowledgeable and genuinely care about their customers. They have the best selection of gear and bikes and also do the best and fastest repair work. A great shop with great people!