A product, for which I had purchased 2 years Plus-Garantie, had gone defective and were sent in for…read more"repair" twice. The first time being "repaired" took 6 weeks, and the second time took another 3 weeks (during which I was NOT notified my product was ready to pick up, and they sat at MediaMarkt for a total of 8 weeks). Both times when I picked up my device, I demonstrated to associates that it was still not working, and both times I was told to go home and charge it. After all of this time being "repaired" for the same, original problem, my Protection Program has expired and now MediaMarkt refuses to fix the problem.

My phone was dying so I walk in to get a powerbank. At the payment point I said "English?" . She…read morestart to talk in english, asked for my passport. After they see my Turkish passport they start to speak in German to me. Unprofessional workers... so disappointed!

Six stars out of five! Phonecare is an authorized Apple repair shop, which also does a lot of…read morework for one of the major phone carriers. The shop replaced my iPhone's broken screen in 20 minutes. This happened while I was on an extended trip to Germany. (I was bummed: the US desk had told me it would be a two-week turnaround.) Hearing that I was traveling, Mr. Schmidt, the shop owner, immediately took the phone in, and completed the work without any surcharge for the emergency request. Then, it turned out that his shop only takes German bank cards. Again, with an easy simplicity, he accepted the cash I had at the time, a bit short of the bill. Fast-forward several months later, and my phone was erratic took a hard knock. Luckily I would be Bonn, where I once again brought it to Mr. Schmidt. He openly guessed it might just be as simple as a loosened connector...and that's what it was, and fixed in very quick order. He then said there would be no charge as it was simply that. He is very pleasant to chat with, too, a most congenial and interesting person. Ask him how he ended up with a phone repair shop - quite a story. Great job; very fair pricing; excellent customer care.