Once again, when a small dental issue needed attention, Dr. Lembo and Montgomery got me in and…read morefixed the issue. I was out of town when I became aware of a tooth that felt "off", but would only be back in Mooresville a very short time before another trip. Office staff, always professional and kind, got me in for an appointment. Dr. Lembo identified the problem, then she and her staff figured out how to get it fixed that day. An hour later, I was back to see Dr. Montgomery who took care of it in under an hour, pain free and stress free. Excellent experience all around, and I'm a dental wimp, so that's saying something!

the combination of plague and unemployment beyond my control means my oral hygiene has not been up…read moreto par of late. the brushing and flossing and rinsing have continued apace but without regular professional cleanings or assessment of my efforts. not surprisingly I wound up with a bad tooth in desperate need of attention... scary bad... so bad that the x-ray showed the middle of a molar as a cloudy blob :-( also had a cracked tooth that wasn't doing me any favors but funny thing about that is while poking around in my mouth the hygienist pushed the tooth back together! heard and felt it snap back in place and the pain was about cut in half immediately. neat! still had a raging infection in my jaw but way less total mouth pain... Dr Montgomery seems a decent and concerned individual. she came in to assess my situation and explain what my dental problems were and then sent me home with referral slips and a prescription for antibiotics. my x-rays were forwarded to the other doctors along with the notes so all I had to do was make the appointments and take my meds. when I get the urgencies all taken care of I'll be back in for the more mundane treatments and evaluations and some more roller massage chair. when society collapses and the barbarians commence to pillaging I hope someone has the sense to preserve the tools of modern dentistry. yea for teeth doctors plying their trade without pliers!

Had a root canal done. The staff were all phenomenal. Ive had one done in the past elsewhere and it…read morewas a night and day difference. These guys were great, even the atmosphere, chair, 'movie glasses'. Id happily use them again.

Customer service is trash and they play with peoples money. They wanted a copy of my credit card to…read morekeep on file and refused to bill my insurance. my insurance covers 80% of my dental procedures. They wanted over 50% of the initial procedure cost up front. They couldn't get me in as an emergency patient for two weeks. and they advertise that they're the cheapest in town. That's a lie. I took my business elsewhere and was only charged 25% of that :) 0/10 do i recommend this "office"

From the moment I walked in I was treated with kindness (even though I was a few minutes late)…read more From reception to hygienist to doctor everyone was welcoming and personable. I had a teeth cleaning and will need further care. Next treatment along with costs was explained thoroughly.

Great professional Team every time I have been there it was a great experience, never any problemread more

I went here for a cleaning and exam and was given a treatment plan. When I arrived for my second…read moreappointment, everything changed. I asked on my first appointment if this included all the work that I needed, and she said yes. When I arrived to start my treatment plan, I was told this was for today's visit and given a new treatment plan cost of over $19,000 as my part to pay. They tried to tell me it was a misunderstanding, but I asked several times if this was everything I needed, and was told yes. IT WAS DECEPTION; they should have given me that treatment plan at the beginning. I left because now I don't trust you.

Here is my review…read more I am a 100% disabled veteran who was sent to PDA from the VA to get my teeth fixed and things started out amazingly; felt comfortable, this is important as my disability is related to healthcare and feeling ignored due to a botched surgery and failed aftercare! PDA sent me to the Wilkesboro PDA office for a second opinion; I went as I wanted to make sure i was getting the right treatment and a second opinion made sense. I arrived about 20 minutes early to my appointment and let them know im im early and they said to wait in waiting room and ill be called at my appointment time. Appointment time came i physically watched people come in and get taken back for appointments AFTER MINE. One guy was called back named Todd we even asked "Which one" ugh it was the other one! i waited approx 20 minutes after my appointment time (total of about 40 - 45 minutes total, yes early was my part) but not being notified or updated and left alone to my own devices and feeling ignored by healthcare.....YET AGAIN....triggered my PTSD so I left and told them ill reschedule when they actually had availability. I left and called the troutman office and scheduling and told them what happened and said NEVER EVER send me to that office again and let me know next steps. NOTHING....RADIO SILENCE.....called VA they calle dthe troutman office who spoke to the office manager who sai dit was all my fault and had the audacity to have the wilkesboro office call me.....HELL NO!!!!!!!!!!!! IF YOU'RE GOPING TO HANDLE VETERANS WITH DISABILITIES DO BETTER!!!!!!!!!!

Been going here for years! Staff is excellent and very knowledgeable. Dr. McMahan is the best! I am…read moreextremely happy with this office! Only dentist I will go to! Thank you!

My wife has been a long time client of Dawn Wallace so for Mother's Day I purchased her a whitening…read moresession which cost $400. After the session her teeth were perhaps one shade lighter and we were very disappointed. I contact the office to speak with Dawn about the lack of results and received a call back from a member of the staff that explained the in office whitening really wasn't the most effective method for whitening and we really needed to do a take home kit if we wanted better results. Obviously not the kind of response you want after spending $400. No call was ever received by the Dentist and needless to say they lost a client.

Be careful of Dr. Joshua Millsaps in Hickory. While Dr. Millsaps is OK, they are not in any dental…read morenetwork. I did ask before our appt, but when they filed our bill to our insurer, we owed over $300 for a basic exam and cleaning. We usually pay nothing and when I spoke to their rep, they said that are not a part of any network, so our share was over $300. Lesson learned on my part, but be careful if you have insurance and use their office in Hickory!

Friendly staff and dentist that really tries to help their patients instead of line their pocketsread more

It was my first visit and I was nervous, but the hygienist started explaining what she's going to…read moredo and she kept asking if I was OK and the doctor came in and relieved me of my fears even more and explained what he has to do in the next few weeks But it was all a big relief and it really did not feel like it did years ago when I hated going to the dentist

We moved to North Carolina almost two years ago and we finally got around to finding a dentist. We…read morewere had a friend tell us about Plantation Dental. I was able to get appointments about two weeks out. The staff was amazing as well as the dentist. We have recommended to our daughter and husband as well.

From my very first appointment, communication from the front office has been extremely frustrating…read more I was never informed that I was considered out-of-network, and because I was very pleased with the dentist himself and the dental team, I went out of my way to obtain secondary insurance so I could continue my treatment. Unfortunately, the front desk experience has consistently been disappointing. Even after receiving treatment plans, there seemed to be very little understanding of how my insurance benefits applied. I was given a treatment plan stating that my next appointment would cost a little over $300. I was unable to make that appointment, which I am now thankful for, because when I called two days later to reschedule, I was suddenly told that previous staff had not been knowledgeable about my insurance and that the correct amount would actually be over $700. Anyone would be frustrated to find out that they had been given incorrect information, especially after making decisions based on that information. What was even more disappointing was essentially being told that it was my responsibility to understand my own insurance. While I understand that patients should know their benefits, I also expect a dental office to provide accurate information when discussing treatment costs and insurance coverage. When I expressed my frustration and explained that, because of this experience, I would not be returning, the response I received was, "I hope someone can assist you better." I responded that it shouldn't be difficult, considering I was simply asking for accurate information regarding my treatment and financial responsibility. At that point, the conversation became even more unprofessional. I was reminded that the call was being recorded, in a way that felt more like a threat than an effort to resolve the situation. I was also told how much the office had supposedly done to help me, as though expressing a legitimate concern about being given incorrect financial information was somehow disrespectful or unreasonable. That interaction completely confirmed my decision not to return. Patients should be able to express frustration and ask questions about their treatment and finances without feeling threatened, guilted, or talked down to. The dental team itself has been wonderful, and I have nothing negative to say about the dentist or the quality of care I received. Unfortunately, great clinical care doesn't make up for poor communication, inaccurate financial information, and an unprofessional front-office experience. I ultimately left feeling like my time, money, and insurance benefits had been wasted. I would rather find a practice where I can receive great dental care without feeling like the people handling my account are playing with my pockets.

I wish I could give a zero to 1/2 star. I made an appointment to see a dentist here to help me…read moredetermine if the pain in my lower right jaw was a bad back tooth or if it was TMJ/TMD. I was given Ron Davidson and told he was their TMJ "specialist". I came into this office with pre existing conditions/details about my dental history that were crucially important in assessing an overall treatment plan. He over zealously spoke of one of his "inventions" the designed to treat TMJ/TMD issues such as pain and sleep. I explained that I was just out of Invisalign treatment on my top teeth and he said his "invention/retainer" would also take care of keeping my top front teeth aligned while the bone healed around them and they became more stable. I had spent $4000 on Invisalign. For the next several months I came into this office no less than 14 times with problems due to his "retainer/invention". During this time the top tooth that has the Invisalign treatment went back to its original position rendering my $4000 spent worthless. Davidson had to make a second retainer because he never could get the first one to fit correctly, even after multiple grinding sessions of both the retainer and my teeth, which are now hollowed out and sharp to the touch of my tongue. I clearly told him that the most important thing going on in my mouth was my front teeth as they pertain to my Invisalign treatment but that was not on his mind. He seemed obsessed with the idea that he would be able to put an additional notch in his belt in favor of his invention so he could get his pat on the back. I stopped going after, 14 visits, and grinding my teeth, he s=could not get my bite right. on my last visit, I came in and told him he needed to adjust my bite because on one side of my mouth only 1 front tooth was touching the opposing lower tooth and it was actually making any TMJ I did have, WORSE! He brushed me off and continued on with his inner dialogue about how wonderful he is and how he loves to solve PUZZLES! He also gave me pricing on not 2 (as requested) but 5 upper front crowns and 1 implant crown at (excluding temporary crowns and other "potential" costs) @ $24,000. Outrageous! In the beginning of this awful experience, Davidson said he would reimburse me for the retainer ($1100-very expensive for piece of plastic that never fit). I requested reimbursement weeks ago and I have heard nothing back from anyone in the practice). I went back to the orthodontist and my periodontist to confirm what I thought about his "treatment plan". He had ruined my Invisalign result, left my front teeth unstable and hurting, and ruined my bite. My periodontist sent me to a new dentist who had to fix my bite so I could even close my mouth. I don't leave reviews often, but will if I think I can help someone else out by providing inside information about the character of the people in this dental practice. Since Davidson is a principal/owner, it is only logical that he would tell his employees how to respond and deal with problems that inevitably arise when dealing with patients. I don't blame any of his employees, but I put the blame squarely on Davidson and his self aggrandizing behavior. Reimburse me the money you owe me Davidson...