Went in about 9:00pm looking for a sturdy table to hold my fish tank. The salesman whom helped me find my table in the clearance isle was very nice and helpful. There was also another gentleman whom was helping with the invoice and payment while my salesman cleaned, wrapped and tightened my table. They both proceeded to help me load it in my car. Tried everything possible and they got it in my front seat. I don't remember the other guys name but I believe one of them was named Joe. read more

The sales personnel went above and beyond to help us load the couch, recliner and refrigerator! We scored great prices for everything due to the store going out of business read more

Our recent experience with this location has been horrible!!!!! Save yourself the hassle and headaches and do not shop at Conns! Our $8,000 bedroom set was put together wrong and ripped two mattresses. I have been dealing with replacing this 2nd mattress since February (today is August 14), I was told in the store on Saturday that it would be delivered tomorrow (Tuesday)_ so I took off work, just now got off the phone , they can't deliver it tomorrow!!! Now it will be Saturday, because they can deliver it any day except tomorrow. But I shouldn't be surprised the so called "manager" in the store this weekend was a joke to deal with. I don't know why I am even surprised!! I am beyond pissed off and will NEVER recommend or buy another item from this store or any other Conns!! Save yourself the hassle and headaches and shop elsewhere! read more

This place is trash! Customer service is terrible and that applies to both the website and any physical locations you might vist. Don't be late on a payment by even a second or you will be called and harassed. Even after I make my payments they call 30 to 40 times a day stating that I missed my payment. Won't ever make another purchase here. read more

If I could give 0 stars I would... I have never wanted to give a bad review, but this place... It's all in its name... They are nothing but cons!! I purchased a dining and living room set and had it set up for automatic payments (double payments)for a year to pay it off without interest. These idiots stopped my automatic payments and didn't say anything for 3 months! My husband and I have been dealing with these idiots for over a year now trying to clear my credit, because of their stupidity!!! Please do not shop at Conn's... You will regret it. read more

wow they had a table set for 300 with a discount of 700$ with 4 chairs and we asked to make sure , the guy comes back with his worker and we hear him say "yeah its for the whole set" his eyes bluge up when he saw the price discounted and wanted to add "the chairs are 75 separate" so isnt that false advertisment , why is a table set on clearance for 300 with a 700 price discount if your going to charge the chairs separate?? We were so ready to buy it , nothing but a bunch of lying scumbags tryna make some money on the side. Do the math , 300 + 75x4 = 600 original price is 999 WHERE IS THE 700 discount? go somewhere else read more

This stupid company states I have to wait 3 to 5 weeks for a refund. You sure charged my cc pretty quick though. read more

Appropriately named! Do not be CONN'ed into buying from these guys, you will be sorry!!! I had made arrangements for my payment to come out of my account automatically and then got deployed (I'm in emergency management) for a hurricane. They stopped taking the payment out and my account fell behind. After numerous calls we got it worked out and caught up, I asked them to remove the negative on my credit report and they refused! Even though they dropped the ball!!! Now I am buying a house and it's impacting me. I could use a new fridge but would rather use a cooler than give these jerks any more of my money!!! Rent A Center would have been better!!!! NEVER AGAIN!!!! read more

I purchased a living room set and absolutely love it! After about a year I noticed the springs on the sofa were coming up,the side of the arm was making noise and the spring looked to be ready to pop through the netting. Along with some minor tearing where it attached to the upholstery. I called for service and they came out and repaired. The minor tearing wasn't repaired but everything else was... Six months or so later I had to call service for the same reasons. The minor tear,and the springs look like they are ready to pop through the upholstery and the arm caved in. After several weeks due to covid the repair company came out, took pictures and said someone would call.no repairs were made. I called conns and was told they were waiting for the notes from the repair company and someone would call me back. After 2 or so months of not hearing back from the service department I called in again and was told the service was declined for customer abuse. I questioned how the material separating and the spring coming through the material was customer abuse. It is a breakdown of materials or manufacturing. The caved in arm was definately not abuse and from normal wear and tear. After several conversations and having to make multiple calls to reach the correct department I was told an escalation report was made and someone will contact me. As of yet I have not had any contact with anyone. I am very upset because I paid for the extra insurance to prevent any thing like this happening. And here I am, having to argue and fight for services I paid extra for for. My furniture is only 2 years old. I should not be having these issues after paying $5000 for a living room set. Not to mention how flat the cushions all are.......Im so disgusted by the quality and the lack of customer service. read more

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Would give -5 if I could. In store salesman was great. However, the harassing phone calls are unacceptable. As guardian for my special needs grandson we requested for a payment due date change 3 months in a row from the 27th to the 1st. The past due calls start on the 30 and are incessant. When you try to speak with a representative to explain or set up a payment (on the 1st) they are rude and impatient. They refuse to transfer to a supervisor. They refuse to honor the payment date change request. I explained that he has a disability and he gets paid on the first and still no cooperation. Conn's is a CON. DO NOT DO BUSINESS WITH THEM!! read more

Called Conns customer service agent said they couldn't connect me to the store. I had a question about the status of my order so they couldn't help me what kind of customer service is that they charged off and I havent received my tv I checked their website for a direct number and there is no direct number only customer service number I was looking for airport blvd in Colorado store direct number I been calling and no one helps me I need my tv or a refund now . read more

It is very disappointing to find out later, after the sale, that customer service or support ends when your purchase is over. I purchased a washer and dryer, bedroom set, adjustable bed frame, and a bed only to be given the runaround after my purchase. Kasey, the assistant manager, will give you the runaround for a week until she gets tired of hearing from you, then she'll get Heidi, the store manager. Heidi will do nothing for you and will tell you there's nothing I can do! So you will be better off at American Furniture Warehouse, where I should have gone but because I wanted to try a different furniture store I went to Conn's, not because I had bad credit or was trying to establish credit, my score when I went in was above 750. Carlos Rojas is a great salesman but that's where awesome customer service stops. It's disheartening to see people in high positions not give a damn about the customer. Looks like I'll be getting my 85" television elsewhere, oh, and I have made all the calls to my family and friends whom I recommended coming to this place based off of Carlos' great salesmanship to go elsewhere for their furniture needs! Do not be fooled by their return, exchange, or replacement policy because there is none, once the items are in your home, it's a done deal, you're on an island by yourself! NEVER AGAIN! read more

Really bad experience! We order some stuff and they didn't deliver the right things. Now we went in to the store to figure it out and it went up and in price and wanted us to pay the new price. read more

I was lied to in a few ways I was giving the wrong soundbar not something I order and was told I was getting for one. once I figured I was giving the wrong one came back to store and the manger that help with the deal checked the order told me the reason why I got that one was because they were out of the one I wanted so they gave me the lower model but didnt tell me that. lol Told me they were nationwide out of stock and once they were available that he would call me but to go ahead and try it out and if i wasnt happy with it then when they had some in stock i would be able to come back and return it for the one i orginally wanted in the first place. also didnt tell me about any 14 days or 1 month to bring items back. So said he couldn't do anything about it. Also the promotion was $400 cash back on a card and he said he would give me another gift card of $200 for buying the items and for the inconvenience and issues I had. Now here October 2nd and he acted like he knew nothing about it and that I should be getting my cards in the mall and usually takes 3 months or longer but thata not what he told me when I was here buying the stuff. I think this place is over priced and a joke they lie to you just so you would buy there stuff and feed you lies and bullshit ! Not one bit happy with this place and would never recommend anyone coming here for shit !! read more

this couch is the worst. This couch is the worst couch I have ever owned. I HATE it. The cushions move every time you get up. It does not fit together correctly and it is the hardest couchbto keep clean its disgusting. This is an absolute waste of money. read more

Carols is the guy...Overall a great person as well sales associate.Goes the extra mile to please his customers very Knowledgeable and aware I highly recommend him. Thanks again Carlos read more

Friendliest service as I enter the door. I was a quick sell I knew what I wanted. Sales lady was quick and thorough. Until.... The delivery stage. They won't tell you right away when or give you the two hour window. I got a call late into the evening the day of purchase. I confirmed. My delivery was scheduled 2pm-4pm. I get a call at 1:55 telling me they will be arriving in ten minutes. They get there 2:06pm my wife gets there 2:15pm. They call me leaving a message saying they will wait 15mins they left before my wife got there. I understand we weren't there. How about rescheduling?? I have not yet received another date and time. Waiting.... Waiting.... On point to make the sale. Don't care if I get my washer and dryer. 0 stars read more

Cool place great service was helped by Carlos delivery and set up went well prices very high though

Buyers beware. I was scammed and will be contacting BBB. You will owe almost the same amount even if you take it back. This has been the worst experience ever. I purchased a laptop for $1500 and out the door I owed 4 grand apparently. Zero Stars!!!! I've paid almost $800 so far lost my job with covid when I purchased the computer I also was suggested insureance for multiple loss of job ect. I requested it all and now they say I didn't So now I have to take the laptop back to them they're going to try to auction off the computer and whatever they can get for it comes off my $3500 balance. But I will still owe them most likely 2900$ still after I've given it back...... If you're desperate just wait. Or go buy a $300 one. I will be definitely getting a lawyer as I shouldn't have to continue to pay off the interest on the loan after they've already sold it and scam someone else into buying it. I will make sure on at least one of my days off every week to go stand in front of that store and make sure no get scammed like i did. read more

Horrible furniture quality for their prices. Rather go to American furniture warehouse.

DO NOT PURCHASE APPLIANCES FROM ANY CONN'S HOME PLUS STORES!! They are more than happy to jump through hoops during the purchasing phase, but once something breaks down, like my refrigerator that I got at the beginning of July 2017, died at the end of July and I have had a plethora of technicians coming and going. It's been a month and a half now and I still don't have a working refrigerator. They will talk you into circles, put you on hold and leave you there....20 minutes later someone else picks up the call and you start the process all over again. I will never do this again!! read more

My boyfriend and I went here shopping for new furniture for our apartment. We were greeted by the most amazing man. He was kind, informative and not pushy at all. We did not end up purchasing anything due to the high prices, but the salesman was so pleasant, we considered going into debt for him. LOL. read more

I purchased a TV and a gaming system. I never missed a payment and was always on time. Covid-19 hit and I made arrangements with corporate and they did still dinged my credit and really screwed me over. DO NOT trust them. They are used car salesmen. Corporate will not return emails or phone calls. This was out of my control and no one seems to care. read more

I'm so tired of this Constant battle from this establishment. I pay on time every month and they places a delinquent mark on my Acct when COVID hit and this was not my fault. A one star is even a rating too high read more

No wonder they are closing stores nationwide. Completely overpriced!!! Small selection, compared to American Furniture Warehouse and other home stores. Higher prices than American furniture warehouse and other home stores. Read others' reviews, and take their word for it. Crummy selection. HIGH prices. Not competitive. Shop elsewhere. read more

Nisa was amazing. Very helpful. We requested deliver be on Monday July 13. We were told we would get a phone call on sunday the 12th. We got no call. I called and and they said it was scheduled for delivery on the 18th. I was like "um nope. We scheduled it for the 13th". I spoke with Justin the manager, and he was able to get it delivered on Thursday the 16th. The deliveryman was nice. When I was running a load in the washer, and when I set it for cold, I noticed that the lid was steaming. Well, the delivery guy mixed up the hot and cold. So we have been washing all of our clothes for the past two days on hot instead of cold. I really hope my clothes dont shrink. Kinda irritating that they didnt know it was backwards when it says hot/cold on the machine. read more

Conns conned us. We bought two nightstands on clearance for a good price. There were no tags or indications that there was anything wrong with the nightstands nor that the furniture was being sold as-is. It wasn't until the manager and salesman loaded the pieces into our vehicle that we noticed the underside of the nightstand was broken. The salesman was willing to issue a refund since we had not even driven away with our new furniture. The manager, however, refused to issue a refund, even though the pieces were defective and were not marked AS-IS. I will NEVER shop at any Conns again. read more

Don't even bother coming here, I went in yesterday and I don't recommend it. As soon as we walked in, one of the sales people, started yelling at us some racist comments, not even funny, bringing up El Chapo, just cause we're Hispanic. I didn't acknowledge him when he did that cause I didn't look over, I thought he was yelling to someone else, until later i found out he yelled it at us, like the man didn't even know us. Anyway, no one even helped us or anything, terrible service. They seem to be low on employees. We left pretty soon and I don't plan on going back, first and last time there! read more

Do not buy from them thru cheated us on the 90 same as cash wouldn't let us pay more on it so we ended up paying 6 months longer.. Beware.. On the payment plans... We set up our payment on the 15th of every month and the 90 days was up on the 10th they didn't notify us on this change or date. read more

Just terrible place to shop. The salesmen tell you things that aren't true and the company doesn't care. Definitely a bait and switch way to do business. read more

Worst experience ever! Spent an hour in there looking at washers and dryers with the salesman and finally decided on a set that was on sale and I liked. Went to start the paperwork and all the sudden the price went from 650 each to 900 each! Apparently the sale ended yesterday and they forgot to change all the tags! I told them they should honor it and they said no! Even the manager said no. They also seemed like they really didn't give a damn! So I walked out! Got a much better deal at Lowe's and better customer service. BBB will be hearing from me also. read more

I filled out the paperwork you the YES credit acct. They lost my personal information then told me I have to resend all of my papers again and they would have to rerun my credit. The lady that I spoke with was rude and disrespectful. Altogether the ran my report five-time and lower my score by 50 points. I wouldn't do business with these people. read more

Pleasantly surprised. My husband and I went in on Sunday to get a washer and dryer. The customer service was fantastic. Our sales person and the store manager were amazingly helpful and we didn't feel pressure to buy anything. Our new washer and dryer were delivered Tuesday. We had the best delivery drivers. They were earlier than expected, friendly and efficient. We couldn't have asked for better experience.. read more

This place don't even deserve a star! I just picked up my new dresser ysterday, it was fine. Woke up and went to work and came home and the white paint was cracked in spots. Try to return today and they tell me no returns on furniture! Hell no did I pay this mich for a dressser that is cracking the first day I have it! Guess I have to take these Conns to court! read more

BUYER BEWARE! I have been seeking a resolution from Conns for over 2 months and still have made no progress. We were duped by the salesman in the Thornton, CO store when purchasing an LG Self Cleaning Electric Range. Oh wait, it has fancy LG Easy Clean technology, which is worthless, but IT IS NOT A SELF CLEANING OVEN. The salesman didn't even realize that it wasn't self cleaning. We relied upon his expertise, shame on us. The managers have escalated our complaint but of course all the suits at the top could care less. The customer service representative from Texas didn't give one care about my complaint. Their advertising is a sham, they want each customer 100% satisfied, yeah right! I agree with others, we have been CONNED! read more

Bought my sofa and love seat about a year and a half ago along with the if an thing happens insurance, what a joke! This furniture has big problems. 2 months ago I started a claim to get my furniture fixed. It has taken this long to get the material to upholster and the parts needed to fix the broken recliner were denied. The contracted service guy comes out finally and the material not only doesn't match in color but is a totally different material. I refused to let him fix the problem. I get a call from a RUDE (from Conns) girl who tells me I need to read the insurance contract I signed. I don't have to tell you how well that went over. Yesterday I get another call saying the manufacturer will go ahead and replace the furniture. I go there last night and the and asked if I had to get the same set and was told the Manager approved it and I could pick anything else in the same price range. We did and went to write it up and the Manager changed his mind. I was told I'd have to wait another day or so to get an approval for that. The Manager never once spoke to me and have cared less about our situation. Beyond frustrated! read more

I went in this store to pick up a computer that I bought in a different Conn's that was on sale but sold out and I was helped by Carlos, one of the sales associates as soon as I entered the store and he was great. He had me take a seat while he went back and got it and he even carried it to my car and loaded it for me without me even asking. He was professional, helpful and friendly. Nice experience overall. read more

When we purchased our table from them, we also purchased a warranty for an additional $100. The salesperson at the time explained it to cover all types of scratches and dings the table would encounter. That has NOT been the case at all. After we encountered some large scrapes across the table over the years, we went into claim the warranty only to experience the WORST customer service I've ever encountered. Numerous cold, rude calls and emails from their staff, which we contested. Today, we received a call from Michael at the store who was appalling, continuously talking over us trying to explain what we were sold and caring little for what we feel is a complete breach in the agreement made. At the end of the day, we understand if the warranty was sold to us poorly, but the lack of understanding and terrible customer service we've encountered through this process is so horrible we feel compelled to share the experience. If you buy from them, expect what you pay for and nothing more. We'll never purchase from them again. read more

Buyer Beware!! Read the reviews before you purchase, so you know what you may be getting. The only good thing about my experience so far has been walking through the store and talking to the associates. Carlos at Thornton, CO was helpful during the sale and with some follow up questions. The "Conn's": 1. Cannot select a delivery window. (Even Comcast let's you do this!) So clear your entire day for a delivery just in case. 2. Warehouse sent a damaged chair for the delivery drivers to attempt to deliver. 3. Drivers showed me a photo and told me that the warehouse was supposed to have called prior to delivery, but they did not. So delivery was refused. 4. Warehouse was supposed to call after delivery was refused to discuss the reason. Warehouse did not call, so I called Carlos to see what to do. He set up delivery for the next day. 5. Warehouse assigned delivery for the next day. Delivery window fell during a previously scheduled appointment, so I was late to that appointment. Thankfully a small concession was made for this delivery issue. 6. When I got home and had time to examine the chair more closely, I found an area that appears to have been damaged at some point and a repair attempted. 7. Had to call the local store again and play phone tag to figure out what to do about this. Store associate submitted a ticket, but since it was the weekend, we wouldn't get a call back until Monday or Tuesday. 8. When credit card was received, learned that I was given misleading information at the store because the interest rate did not apply to my purchase. I should have put the purchase on my own card since it has a much lower rate. 9. Called on Monday to follow up. Got a voicemail and left a message. 10. Finally get a call back on FRIDAY! Return the call and get disconnected 3 times before a CSR takes the call and my information. 11. Information submitted has to go to another department and they won't even look at it until Monday. - They looked at it early and called back with the solution they felt was of reasonable compensation for our inconvenience and the mess we dealt with... $75 back on a chair that was $699 (before taxes and delivery and interest on the credit card). read more

the furniture is a bit over priced. you have "10" from your due date to pay your monthly. if you happen to forget they will blow your phone up call you like 5 times a day send you text and even email you so annoying. one courtesy call would be fine but they are stupid annoying calling so many times in one day!!!! my payment due yesterday. I was busy all day did not have time to go in and pay. they woke me up with the stupid automated recorded message. one hour later another one!!!! read more