I give this store manager Ken Olguin and the salesman /Carlos at the store on 102nd in Thornton Co. a BIG FAT 0 STARS. They both are very dishonest, all they wants is a sale. I was supposed to have a stove and a microwave delivered and installed, Carlos put in the request that homeowner will install the microwave...Now where he got that from I will never know.. I wouldn't know how to install the unit.. So when they delivered my new appliances, and mind you, this was 2 days later NOT NEXT DAY delivery like they brag about.. "LIE's more LIE's" .. so the delivery kid was going to leave the microwave on the counter and the stove in the middle of the kitchen floor.. Can you believe it.. un F#*@!%# believable... So I go back to the store to find what the heck happened, now that's when the store manager Ken O starts up with all his lie's and BS... please give us another chance, I can have this delivered tomorrow no problem.. ***JUST ANOTHER LIE*** I had already told Carlos and Ken that my husband was very sick, the nurse comes to the house 2X a day to change his IV's, yes he is hooked up to 3 IV's.. I had to work and my husband was very sick and could not be the only one at the house to inspect the delivery.. Ken said if its not right let me know and I will make it right... Now what does that mean exactly??? he did not say how he would make it right..so your guess is as good as mine. So I give him another chance to make it right. He told me" You are all set for delivery tomorrow, they will call you tonight and give you a time fie delivery tomorrow.. NO CALL NO SHOW.. and to top it all.. my husband canceled his doctor appointment because he didn't want to miss the call..Again, NO CALL - Now I finally get a call from I think Ken mid day, just said the delivery as rescheduled for the next day.. so we are now going on day 4, so much for NEXT DAY delivery..So I called the main office in Texas and made a formal COMPLAINT.. Well' see if ANYONE CARES ABOUT THAT.. So I then talk to the Conn's delivery service, and you guessed it, another **LIE from Ken**. the customer service rep said it was NEVER on todays schedule.. it is on tomorrows.. I will never shop that store again.. EVER!! read more