I had an interesting experience at this salon. Sam colored my hair over two appointments (the first…read moretry wasn't quite what I was looking for but she gladly took me back and fixed everything) Sam was super sweet, professional, and the final product came out great! Thank you Sam! However, I did not have a good interaction with who I believe is the salon manager, Stacy. (Although she could've been the receptionist, I'm not quite sure) She was standoffish, a bit rude, and it seemed like she didn't want to help me at all. After checking in at my second appointment, I went back up to the front desk because I had a simple question about a product that I purchased during my first appointment. As I started to speak, she cut me off saying that I needed to have a seat and that Sam was going to be with me shortly. Before I could even say another word, she turned and walked away from me. I didn't say anything during my appointment because I wasn't going to let someone who was clearly having a bad day ruin mine, but I thought it would be important for the salon owners to know how she is treating clients. I will be returning to see Sam, and hopefully the other woman is having a better day when I return.

Well the ONLY REASON I gave them 2 stars is because Mariah is awesome - hands down awesome. She's…read morethe ONLY reason I've continued to go there for the last 6 months. In September 2025, the cost for having my lashes done went from $59 to $75. Pretty extreme if you ask me. I voiced my concerns to the owner. Her response was that they are now offering their own line and have more options for their clients. Nothing whatsoever is different about the lashes I am getting, so why the increase? In addition to increasing my charge - no one bothered to let me know ahead of time. I found out when I was checking out. Seriously bad customer service. Then, less than 4 months later they increased the cost AGAIN. Mariah called me the night before my next appointment to let me know because she knew I was very upset with the last increase and not being informed ahead of time. She's a sweetheart and really cares about her clients. Once again, I spoke with the owner about the increase. She told me that Mariah's level was raised so they were compensating her for that increase. Mariah deserved the promotion!!! However I further questioned the owner and expressed my displeasure with the increases. I informed her (since she didn't know and apparently didn't care), that their pricing had increased 44% in just 4 months. I told her that she was making decisions that would obviously impact customers negatively and had she given that any thought. Again, she didn't appear to care. Now, today I open the receipt for my service yesterday.... They charged me for some hairspray and my lashes and I included the tip. Once again to my surprise, a new fee had been added with no notice. I can't even believe they have the audacity to charge it - a "CONVENIENCE TIP FEE" of approximately 5.5% if you put the tip on your credit card. I immediately called and spoke with Layla asking her what the heck was that fee. She told me that they have a new system for checking out and it automatically charges that fee if you tip on a credit card. She did offer that I could avoid that by tipping in cash. My response - YOU'VE GOT TO BE KIDDING ME!!' let me get this straight, your new system charges me in order to pay for the new system? She then asked if I'd like to speak with the owner. I told her no because she continues to charge her customers for anything she chooses without any regard for or any communication to the customers and couldn't care less. I will be submitting this review anywhere and everywhere I can over the next couple of days. It's a shame that she doesn't care that Mariah has now lost another client due to her poor management and business ethics. Done and done

Sherry was a terrific esthetician. She really adds some professionalism to that place. It is clean,…read morequiet and inviting. Sherri has a great chair that she uses that is quite comfortable and she is just a delightful gal full of knowledge and great suggestion

Peaceful atmosphere. Knowledgeable staff. Many services to choose from. Facials and massages and…read moreeven a hair salon

Went to Ulta on 3-13-25 and the worker Ash was the very best and so very helpful, polite and I just…read morehad the best customer service I have ever had in that store. thanks Margaret

all of the staff were nice and they kept us company also they were being super nice to my mom! it's…read moresuch a good experience. I got my hair done a lot of times there and it was always good also I got my hair dyed and it looked amazing!

Great people. Great environment…read more Very relaxing atmosphere. Witley is the best. You need to try 12th Franklin location.

Hannah at the downtown location did an awesome job with my daughter's hair today ! It was my…read moredaughter's first time getting her hair professionally colored and Hannah gave my daughter the not too bold neutral blonde balayage she wanted !

I needed a hair stylist desperately, while driving down Bosque this hair salon caught my eye…read more I called for an appointment, which I was wanting after I got off work, which got scheduled. The salon owner is wonderful, my hair cut and style is perfect. The business is clean, classy, and eye appealing. I recommend I Heart Salon.

I went to this salon for a "fix" to a haircut I received somewhere else. Felicia went above and…read morebeyond! She not only fixed my hair, I absolutely love the cut she gave me! She definitely has a customer for life!

This is a great salon! Christy was very attentive and patient and I am very happy with my haircut!…read moreCan definitely recommend to curly girls as well!

Absolutely love getting my hair done here! Ask for Victoria! She is so sweet and great at what she…read moredoes!

Fast. Professional. Polite. Priced right. I don't need anything else. I will be back!read more

I was looking for a place to get a simple haircut. I went in and waited my turn. I sat in the chair…read moreand the woman seemed unhappy that I was there. She sprayed my hair with a little water, and literally within 60 seconds, she pronounced it finished. I nearly started laughing. A speed haircut. At first I thought it was a joke, then I realized the joke was on me. The haircut was over. But what can you do? If you complain, goodness knows what might happen then. I even tipped well, because I was sort of shocked. Of course I will never return.

I am visiting Waco for the weekend, and I am desperately overdue for a haircut. I searched online…read moreand found this salon close to my hotel. They had very convenient booking online with information about all of their stylists. Dee Dee is a master stylist and I snagged her last appointment of the day. My hair was in serious need of professional help! She was so pleasant and kind. She was very thorough and took her time while we decided what we were going to do and even though I brought inspiration pictures, she still explained the cut to me. I am very happy with my result. In fact, her service was excellent. I made an appointment for the Spring to drive back to Waco to see her. The store has a lot of haircare brands. Any hair brand you're thinking of - they carry the line. All of the employees were very friendly, and I am very pleased! Highly, highly recommended. Everyone working there seemed very professional. And they have all different levels of stylists, so depending on what service you need or what your budget is, I feel that they have someone there who can do your hair.

The manager, Dory, ruins this place. She does not care about the customers! I had to reschedule…read moreseveral of my haircuts, but I ALWAYS did so in a timely manner. I would change my appointment within 72 hours! She said that was not acceptable and I should be a walk-in-only client! Anna Marie, who gave me several good cuts, and I tipped her at 40%, even gave her a 100% tip at Christmas did not want me as a client anymore because a couple of times I wanted her to take a little more off here or there. I complimented profusely, but she was still offended that I would return and ask for a tweak. It was not her. I was learning about my new hair texture now that I'm in my 50s.

I called twice, left messages both time and never received a return call. I wanted to discuss…read morepossible extensions and establish my Waco salon.

My hair looked like a one color bleach job, and Maria said only bad hairdressers use toner to cover…read moretheir mistakes, so she didn't use any. I went back after my husband hated it, and so she added toner to darken it. I won't go back again, and feel it was a waste of money and possibly damaged my hair.

I took my daughter to get her first highlights ever, a cut, and to straighten her hair. Stephanie…read moredid not do what my daughter wanted on the cut and highlights and to top it all off, my daughter sustained burns to her scalp, all on the middle of her head. When we got to the car, my daughter was in tears. my daughter has very curly hair and wanted her curls to reach her shoulders. Right now my daughters curls are above the shoulders. Her burns still hurt and she was very disappointed that this happened to her. She also charged me $130 for a horrible cut, highlights that are super blond, almost white (which my daughter also didn't want) and scalp burns which I'm treating. I gave one star because you have to give at least a star in order to leave a review. We're never going back there!!! Shame on them!!