I recently visited your clinic with my dog, who was in pain and unable to walk. While I understand…read morethat emergency clinics must prioritize critical cases, I waited over 3 hours without being seen. During that time, I heard great things about your care and saw many satisfied customers--so I was disappointed to leave without my pet receiving treatment. The staff eventually explained that more urgent cases were triaged ahead of us, which I respect, but I wish this had been communicated more clearly upfront. Being told repeatedly that "you're one of the next ones" gave me false hope. In the end, I had my dog fully treated the next day at our regular vet--for close to the same cost as your base visit fee. Your 24-hour clinic is clearly a valuable resource for true emergencies, but I suggest being more transparent about wait times and triage policies to help others make informed choices about whether or not they should try to be seen.

It was a early evening on a weekend and the place was a ghost town. I thought it was shut-down when…read moreI pulled into the parking lot when I saw nobody there. Now I know why. First, the receptionist was cold and unfriendly. They then came and took my pet into the back and I didn't see or hear from ANYONE for the next hour! The receptionist had left to go home right when we got there. So I walked into the back rooms where I saw several employees just hanging out talking. One jumped-up nervously and told me that someone will be with me shortly. More waiting. No communication. Very expensive. This place is just a money making machine for the owners who used to run a shoddy operation right across the street. PLEASE DO NOT TAKE YOUR PET HERE.

Dr. Pennington and his crew have been my vet of choice for over 30 years. He is the best in the…read morearea and truly cares about his patients. People here have complained about the wait time and there is a reason for that wait time. Unlike other vets and animal hospitals, you will not be rushed. You are given the time needed to give your furbaby the best care possible. If it goes over the standard care time so be it. Yes others will wait but if the time comes that YOU need extra time with the vet, you will get the same excellent treatment and the time needed for your pet to be best cared for. It amazes me these days how people don't notice when there is not a revolving door for patients. He is accepting patients on and off over the year as people move etc. You'll still want to give them a call either way. If you have a question, Doctor Pennington will call you back during his phone "call back" times which is usually after 5pm est. The staff are very knowledgeable and will usually know whether or not your question can be answered over a phone call or if your furbaby would need to be seen. They have been working at the office for a very long time and if for some reason they don't know, they will check with the doctor. Regardless of how we feel about it, sometimes the questions can only be answered with the pet present and an appointment is needed. He's not going to just tell you what you want to hear. As for cost, he is actually very good for this area. And if you have a budget you need to let the staff know. They will work with you to keep within your budget and get the best care for your pet. There are almost always medication and treatment options!

If you are going to into the office for a Rabies shot that the Government requires every 2 years…read moremake sure you ask for a quote before seeing the Doctor. Dr Pennington. The Doc is a great man he is very caring about animals, BUT, getting back to the quote for what you want done. The last visit was $300, I ended up paying for Blood work test's that is NOT what is required in the state, there is another shot that is not required it is a shot for Lyme Disease. My dog is in the house 90 % of the time, she only goes outside for her Bathroom issues, and walks down the sidewalks. I will be requesting the Rabies shot only going forward. Like I said the Doctor is a very nice man and he knows animals, but buyer be aware of unnecessary charges.

We have been clients of the Bloomfield Animal Hospital for more than 30 years, through 5 dogs. The…read moreveterinarians, staff and support team have all been incredible. I cannot imagine where we would have been without their loving care and attention. Dr. Dennis and her team have responded to every emergency and every appointment with grace, care and compassion, not to mention A-List medical care. And the prices have always been fair. Here's to 30 more years.

As said in other reviews, this place has terrible payment practices. My dog needs allergy shots…read moreonce every two months or so and they charge a ridiculous $112 exam fee every time. Additionally, when I took him to get a vaccine booster, they cleaned his ears without running it by me first and then charged me $98 for it. It's great to take care of animals, but to overcharge people time and again is wildly unethical and predatory.

I love PAW. When looking for a vet I called several and PAW was the most reasonably priced (boy do…read morewe appreciate that). And they were easy to schedule with. The staff is , incredibly kind and professional. They met my boyfriend's shepherd mix when I brought her for a nail trim. Lacy was very anxious but not only did they take their time, they were so kind and truly gained her trust. I just brought her for another nail trim & a Lyme disease vaccine (several months later), and Lacy was not shaking this time. They were again patient and loving towards her. I will be bringing her again for her second Lyme vaccine next week. I recommend PAW very highly. They will love your pet and are in this for the right reasons.

Dr Frishman and his staff were exceptionally attentive to our 7 year old pup who suffers from…read morearthritis and excellent at explaining everything to me. It was like a spa day for our pup... manual massage, a massage gun , acupuncture and a Liberala shot. My dog felt so better the next day. He went from hobbling around on 3 paws before our appointment to practically jogging in a couple of days. I wish I could post a video, the photos are 3 days apart - and you can see before, he's holding up his paw in pain, 3 days later he's putting full pressure on the sane paw!

My kitty, Finley is doing remarkably well ever since switching over to holistic care at All…read moreCreatures Wise and Wonderful. Last spring, he got extremely ill and tested positive for a fatal retrovirus. We thought he was a goner. The conventional vets pretty much gave up on him and told me to consider euthanasia. Finley bounced back after we put the prednisone in the trash bin and instead gave him some Acemannan "inner leaf" aloe and CBD oil from Pet Releaf. He started seeing Dr. Matthews after this (early last spring). She tested all of his food, and medicines to make sure they agree with him. She recommended a limited raw food diet, continuing with the aloe and CBD, as well as monthly acupuncture treatments. Dr. Matthews has a way of communicating with the animal, understanding their backstory and knowing what they need. It seems a little hocus pocus but you can clearly see the animal responding. She was also trained as a conventional vet. She has a lovely side-kick named Dee Dee, who does Reiki and just loves up the animals during their procedures. Dee Dee gives Finley "cookies" and places a scarf over his head so he feels secure, (and looks like a baby babushka). Finley does get very stressed from the travel so Dee Dee's relaxing and loving energy has been especially helpful. The office also provides 'acupuncture' treatments over telehealth. Don't ask me how this works, but it DOES. Since Finley started as a patient, he has been acting happy and healthy, getting into lots of mischief, "helping" around the house, and posting his latest thots to Instagram. He does have a bit of a "herx" reaction which lasts about 2-3 days after each appointment, but I assume this is a good sign.

Started taking our beloved 13 year old dog there a few months ago when she was having serious…read morespinal issues and was not tolerating pain meds or the anti-inflamatories her regular vet was prescribing. From the start the entire staff was kind and welcoming. They took the time to listen and have given her the relief we were hoping for with chiropractic care and acupuncture and without the hard meds which were making her sick. Started weekly and then biweekly and now as needed. Dr. Amy is gentle and soothing, and our dog doesn't cry when we pull in and runs right into the office - it's like she's there to visit a friend! Highly recommend this caring group of professionals.

Best Vet I ever had!She is a mobile vet so she comes to your house,such…read morea blessing for older pets or pets that hate the Vet office.I trust her with my new baby Milo.If you want a good Vet that comes when your pet is sick and not have to wait this is you Vet and she is not that much more than your regular Vet visit. Jeana M.Juday

I called this clinic late afternoon on a Saturday and asked if my dog could be seen. She had…read morelicked the scissors while I was trimming her face, and had cut the tip of her tongue. Three hours later it was still bleeding so I wanted her checked. The staff told me to bring her right away even though they were busy, that they would see her, although I may have to wait. When we arrived we were greeted right away. They took her in immediately and she was checked by the vet (I didn't get the name). Less than 5 minutes later the tech returned and said that Bree was OK and didn't need sutures. She offered to let us stay for a while if we wanted to moniter her, but we opted to take her home. The entire visit went smoothly and quickly. Plus the icing on the cake was that there was NO CHARGE for the visit! Everyone was pleasant courteous and professional. I highly recommend this Veterinary Clinic for anyone who has a minor or major pet problem. Thanks to all!

I wanted to post an update to my review…read more I did rehome my dog that day that they tried to charge me a $55 no show fee. I didn't show because I didn't have the dog anymore. It's They are terrible people at this vet- don't even go there if you are looking for kindness, compassion, reason, human decency, and respect. So disrespectful, especially the front office staff- there's like two people that are absolutely horrible, not sure why they work there. They come across like they completely hate their job and hate humans, but perhaps they do love animals, but they really hate the caretakers over those animals.

My Maine Coon kitten was under treatment for some undetermined vestibular issues and suddenly…read morebecame very disoriented one morning. My local vet was on vacation so I called Salmon Brook in a panic and within the hour Thumper was at the facility in Granby. Dr Groshek performed a battery of tests and X-rays, and sent Thumper home with some oral and topical antibiotics, and long term steroid pills to treat what is suspected to be an inner ear infection, with suggested consultation with neurologist in a few weeks. Thumper has responded quite well to the prescribed medications, appears well on the way to full recovery, although it is a long process with this type of affliction. Neurologist at Pieper Memorial recommended continuing with the oral steroids and topical antibiotics, with another follow-up in a few weeks. I am eternally grateful that Salmon Brook was able to accommodate in such short notice and under these stressful circumstances. Dr Groshek was very knowledgeable and empathetic, and I found his subsequent lab reports very thorough. Treatment costs were high as expected given the extensive testing, but I highly recommend this facility for prompt and exceptional care.

I don't understand all of the negative reviews posted. I've been bringing my cat, Mango, who's had…read moremany health problems over the years, to VCA Valley Animal Hospital in South Windsor for over 8 years. All of the vets and staff have always been compassionate, very caring, and knowledgeable. A huge shout-out to Dr. Tschirch, Dr. DeRico, and Dr. Funaro, who are amazing!

DONT GO HERE FIND ANOTHER OFFICE. This is a scam organization that has zero compassion for animals…read moreand plenty for their own pockets!!!! Doctor had no clue left from right.. brought a urine sample to be tested not until after like the fourth time mentioning it did she think to have it tested... I paid $135 for her to poke and prod my dog and send me out the door. I'll never go back to this location after how I was treated. Office manager called to follow up and she was nothing but defensive and combative on the phone. These people need to open their ears and listen to what people are saying instead of just going off in some random direction not doing what was asked. Left me feeling sick to my stomach and on a journey to find a new veterinarian office Long story short they need a lesson on what compassion is