Chris I am not interested in having you look into my account, I am done with connex and have…read morealready opened an account at another establishment that has a higher customer satisfaction rate, and has more than 3 branches that are only open until 5pm everyday so their members can never get access to the branch unless they rush on a lunch break. I am very dissatisfied with the treatment I've received from your bank on multiple times. 1) Your fees for a business checking are unreal-Bank of America offers business accounts with no monthly fees. 2) I tried to apply for a vehicle loan and when I asked for information I was told to fill out an application and they get sent to another company and I'd know in a week or two...you lost out on that because I went through Chase. 3) Multiple calls a day claiming to be Visa Fraud Protection that call at least 5 times a day. 4) I was scammed when you leaked my phone numbers to my account and they got my PIN number...and if you did not leak them then how did they have the number on the account and know I banked at Connex and not Citi Financial or BOA? The account will be closed as soon as my direct deposit is deposited into my new account. I will be telling all friends and family to find a different banking institution than Connex. ALSO, Your staff at the North Haven branch are very unpleasant to deal with. I know you only work in marketing but maybe you can let one of your superiors know of my complaints, I am sure I am not the only one with a negative review.

I would have to say that up until today I was satisfied with the Service from Connex. However…read moreafter the call I recieved about a payment that was never recieved I would have to say that I am pretty unsatisfied with the service with the service.. A little history .. I have been on-time with every payment witth exception of 1 or 2 in the last 4 years and I have never MISSED a payment until now. In order to make up for this payment that was not recieved I offered to make a larger payment in my bill and work the back payment off in about 6 payments. Obiously this is ok .. who is going to say no to sending in more money. I asked if there was something we could do about the late payments. like maybe pay 3 out of the 6 .. a little good faith / cutomer loyalty on their part. The anwser was flat out NO. (The reason for the missed check was non delivery from the post office) So if you are thinking of useing Connex for your loan provider remember one thing .. no matter how well you pay your bills. If you get stuck .. they will not work with you to resolve your situation.

I was shocked when I was told I'd be charged $9 to cash a Bank of America check at a Bank of…read moreAmerica. When I questioned the charge, I was made to look foolish by someone in management (The teller was lovely). The manager said it was a service fee. What service?! Have banking services gone a la carte? Are tellers working for tips? Ridiculous.

BEWARE! B of A has been sitting on almost $75,000 of my 92…read moreyear-old mother's stolen funds since 7/29/2022 from a forged check scam. Three of my mother's checks --written from a Citizen's Bank account -- were forged and brought for deposit to a New Haven B of A branch. B of A recognized that the checks were forged and stopped the money from going to the thieves but REFUSES to return the money to my mother. They last told us that there is nothing more they can do. This is elder abuse! An elderly woman's savings -- literally saved by a school teacher -- is being kept by B of A, a huge corporation rather than returned to its rightful owner. All research, paperwork, verification etc between both banks has been completed; police reports filed, everything in order and B of A REFUSES to return the money. The following people in their bank fraud dept are directly complicit: Britney, Supervisor and Andrew, Supervisor. When I last spoke to both of them they refused to connect me to their legal department or ANYONE else in the bank because we are not B of A account holders. Andrew told me to go open a B of A account at a local branch and "maybe they would talk and give more information." I can't believe this can happen but I am now talking to others who have had a similar experience. We're going to the FBI, and talking to news media about doing a story on this B of A practice of keeping retrieved funds from bank fraud rather than returning funds to their rightful owners. Meanwhile, my brother and I are paying for my mother's care.

The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

Came into this location and there was virtually no wait, was directed where I needed to go by the…read moreTeller for Rodney to help us. Rodney was very fast and friendly while assisting me with my accounts, he also recommended food in town while we were around. Really great person to bank with, too bad I'm not local otherwise I'd want this to be my normal banking location.

There aren't many Chase branches around so it is nice to have one in this location. The staff here…read moreis always pretty helpful. On one occasion, I needed something notarized and they were able to assist me in less than 10 minutes. On another occasion, the new self-service ATMs had just been installed and a bank representative walked me through how to use it. 1 star deduction for parking. Chase should have its own parking lot. Even the staff notes that many customers are often concerned about tickets. Other than that, I prefer this location to the one on Amity Rd.

The worst bank ever, especially this branch. DO NOT USE THEIR ATM -- THEY WILL EAT YOUR CARD AND…read moreWON'T EVEN CARE ABOUT IT. And the consequences don't end there: once the machine swallows your card, you're left with absolutely nothing until the replacement arrives. To make matters worse, the new card comes with a completely different number, which means every single automatic payment you had set up -- subscriptions, utilities, bills -- gets instantly canceled. You then start receiving a flood of failed payment notifications, and you have to manually update your card details everywhere. A completely irresponsible and negligent institution.

My first time going into this branch and it was horrible. The manager was very rude and dismissive…read more I gave her my card, and she didn't give it back to me and when i remembered and went back she told me she shredded it and when i asked to speak to her manager, i was met with more rudeness. They treated me like a criminal. I wil not be going back here

My husband and I went in for a joint bank account change, but due to us being foreigners on visas,…read morethere were a lot of problems to process in the system. But the manager, two bankers (Jason and Brenda) made their best efforts to help us out, and were so polite, considerate and patient throughout the entire process. Not only were they trying to fix the problem in the computers, they also kept explaining and reassuring us along the way while they were doing the changes in the super complicated system. We felt such warmth and kindness from them, and wanna thank them for going out of their ways to help us and treat us so nicely. It was a Saturday late morning, when they could have gone off work at 12pm but they stayed and helped us. We were so so grateful and went home with our bank account fixed as joint. Thank you so much!

Probably the worst experience I have ever had with any type of buissness. All unprofessional, all…read moreunfriendly, from the security guard to the manager. Even the phone operator was a nightmare. If I used bank of america I would switch. These people do not want your buissness and I would not want to deal with them.

Terrible customer service, not even an answering machine when you call to let you know hours, etc…read more Website is typically a problem. Go elsewhere, rates are good enough to deal with bad service.

From the owner: At Affinity, you're not just a member -- you're part of a community built on people helping people…read more Whether you're navigating everyday finances or reaching major milestones like buying a home, growing a business, or planning for the future, we're your partner in creating moments that matter. As a full-service credit union, we believe banking should feel personal. Our team takes the time to listen, understand, and offer guidance tailored to your needs. We provide a full range of personal and business banking solutions -- from checking, savings, loans, and mortgages to credit cards and digital tools -- all designed to support your financial journey and make managing your money easier. And you can feel confident banking with us, as your accounts are federally insured by the NCUA. When you bank with Affinity, you're choosing a partner that puts people first and invests in the communities we all call home. Through grants, financial wellbeing programs, and partnerships with local nonprofits, we work to uplift underserved communities and create meaningful, lasting impact across our region. Your membership directly helps support this mission, strengthening the neighborhoods where we live and work. Experience banking that cares about your journey -- we'd be honored to welcome you to Affinity.

I went to see Angela and Caroline after my car died unexpectedly, and they were so helpful!…read moreCaroline asked me what I was looking for and within a couple of days had found me the perfect car for what I needed. They arranged easy financing and got the car to me so quickly. I called so many used car places in the area and they were all so dismissive, not helpful, and hard to deal with; they all seemed like they couldn't be bothered. But Caroline and Angela at Unique were so sweet and happy to work with me, it really made it a pleasant experience. I'm confident the car will last me a long time and I really feel like I got a great deal. I'm going to recommend them to anyone I know who is looking for a good used car.

I'm picking up the second car I've bought from Unique Auto Sales today and I am more than impressed…read moreand satisfied with the attention and time and effort I received from Caroline. She goes above and beyond what anyone else has done to ensure that I am happy and getting the best car possible. No other dealership has put in the time and effort that she has. I will be recommending everyone interested in purchasing a vehicle to Unique Auto Sales!