Things have changed dramatically here. It seems every time I make visits to this branch vs other…read morebranches there is always different personnel. I was just here recently. Unfortunately, it was not as well as expected. This staff needs training on being more sensitive to others. Younger staff need to realize not everyone over 50 goes downhill physically or mentally. Wish I could say something more positive.

I was notified my CD was maturing and I also received an E-mail advising they are offering 4%…read moreinterest by Wells Fargo. I called them when I first got my notice to get info and they told me to call back when it matured. So I called back when it matured to get the 4% interest and they told me they could only offer a smaller amount. I would have to go to my bank. I did and they said they couldn't help me unless I had an appointment. This bank is awful with customer service! I'd like to remind them, they have my money! I don't have theirs!

td bank... have you list your mind?? i sent my husband to the dixwell ave. hamden ct location…read moretoday to deposit $700 in cash into my checking account through the drive-thru. they wanted him to fill a form out with the following information: his name his address his social security # his employer and his occupation. ***are these corporate officials crazy when they came up with this idea**** **and even crazier to implement this policy** way to drive customers away! td bank you are failing in customer service!!

This bank is absolutely the worst bank I've ever been to in my life. Customer service acts like…read morethey don't even want you inside. They have no one working at the tellers desk ever. There's always like out the door, and it seems like the workers get upset when you don't do online banking. I feel so much secure when I go to the bank in person, but have yet to feel comfortable at this specific location.

Came into this location and there was virtually no wait, was directed where I needed to go by the…read moreTeller for Rodney to help us. Rodney was very fast and friendly while assisting me with my accounts, he also recommended food in town while we were around. Really great person to bank with, too bad I'm not local otherwise I'd want this to be my normal banking location.

There aren't many Chase branches around so it is nice to have one in this location. The staff here…read moreis always pretty helpful. On one occasion, I needed something notarized and they were able to assist me in less than 10 minutes. On another occasion, the new self-service ATMs had just been installed and a bank representative walked me through how to use it. 1 star deduction for parking. Chase should have its own parking lot. Even the staff notes that many customers are often concerned about tickets. Other than that, I prefer this location to the one on Amity Rd.

The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

5/27/21 As has always been my experience in my 48 years of being a member of this credit union…read more(through several name changes), the service is quick, friendly, and exceedingly competent. It's why I've never needed to make a change to any other banking institution.. In the past two weeks, they've begun using high technology to eliminate the need to fill out deposit/withdrawal/transfer slips. One tells the clerk what you want to do, and how much, and they have a palm print reader to substitute for your signature. Pretty cool!

I disputed a charge from a pizza place where I never received my food. I called back to get an…read moreupdate to find the initial representative NEVER filed my dispute. So I tried to file it again. The representative told me I couldn't dispute the charge even though I didn't receive services. So basically Chase is telling me I just gave away money that I can't afford to give away for necessities let alone just because I feel like giving away money for nothing! I tried to call again a third time and the representative hung up on me.

Nice looking inside ,but every time I gotta wait even though 3 people including myself made a line…read moreI just wish they would have just one more teller besides one . It is fairly modern and open inside with the logo throughout. Nice employees and easy transitions . I love the location being right across a busy plaza that is easy to get to with no traffic .

I opened my Webster account in Avon, CT. I have always loved my bank and what they have to offer…read more However, now that I have moved to the New Haven area. I find that the happy faces have disappeared somewhat. Overall, Webster bank is a great bank and takes care of all of my financial needs. I can count on them to help me when I need it or do not understand something. I live on the Cheshire side of Hamden and frequent the Cheshire bank most of the time. A Very nice bank. I had a little trouble with the ATM at the Whitney Ave office but that was taken care of. The service at this bank is 100 times better than any other bank I have had to do business with including Sovereign Bank and Bank of America.

It's a large scale bank with a small town vibe. Even though they recently revamped their space (I…read moreprefer the previous space for nostalgic reasons, though what they did recently is attractive and state-of-the-art), the staff remains just as friendly, warm, respectful, knowledgeable, thorough and professional as always. That's what matters. I've been a satisfied customer for 13 years and definitely don't plan to venture elsewhere. They have helped me with identity theft by overseas scammers, upgrading my checking account, halting fraudulent transactions, identifying CD rates and so much more. I'm grateful that such a helpful establishment exists in this day and age. Their wonderful ladies and gentlemen are well-trained. I also appreciate the fine folks who work for the Webster call center as they, too, have helped me numerous times.