The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

Chris I am not interested in having you look into my account, I am done with connex and have…read morealready opened an account at another establishment that has a higher customer satisfaction rate, and has more than 3 branches that are only open until 5pm everyday so their members can never get access to the branch unless they rush on a lunch break. I am very dissatisfied with the treatment I've received from your bank on multiple times. 1) Your fees for a business checking are unreal-Bank of America offers business accounts with no monthly fees. 2) I tried to apply for a vehicle loan and when I asked for information I was told to fill out an application and they get sent to another company and I'd know in a week or two...you lost out on that because I went through Chase. 3) Multiple calls a day claiming to be Visa Fraud Protection that call at least 5 times a day. 4) I was scammed when you leaked my phone numbers to my account and they got my PIN number...and if you did not leak them then how did they have the number on the account and know I banked at Connex and not Citi Financial or BOA? The account will be closed as soon as my direct deposit is deposited into my new account. I will be telling all friends and family to find a different banking institution than Connex. ALSO, Your staff at the North Haven branch are very unpleasant to deal with. I know you only work in marketing but maybe you can let one of your superiors know of my complaints, I am sure I am not the only one with a negative review.

I would have to say that up until today I was satisfied with the Service from Connex. However…read moreafter the call I recieved about a payment that was never recieved I would have to say that I am pretty unsatisfied with the service with the service.. A little history .. I have been on-time with every payment witth exception of 1 or 2 in the last 4 years and I have never MISSED a payment until now. In order to make up for this payment that was not recieved I offered to make a larger payment in my bill and work the back payment off in about 6 payments. Obiously this is ok .. who is going to say no to sending in more money. I asked if there was something we could do about the late payments. like maybe pay 3 out of the 6 .. a little good faith / cutomer loyalty on their part. The anwser was flat out NO. (The reason for the missed check was non delivery from the post office) So if you are thinking of useing Connex for your loan provider remember one thing .. no matter how well you pay your bills. If you get stuck .. they will not work with you to resolve your situation.

there ATM machine is always down making it hard to make cash deposits after business hours…read more customer service is terrible. i moved from Norwalk where the associates are very friendly and attentive. They never have issues with their ATM machines.

Who likes the bank? Practically no one. But I love this place. When I pull up to the window, the…read moreteller usually knows my name. And the weekend hours are great. Today, had to go in for a fairly complex transaction but I was out in 5 minutes . my kids live playing with the coin machine. The website can be slow, but I can't blame the local branch for that. At this branch they are friendly and capable.

The worst bank ever, especially this branch. DO NOT USE THEIR ATM -- THEY WILL EAT YOUR CARD AND…read moreWON'T EVEN CARE ABOUT IT. And the consequences don't end there: once the machine swallows your card, you're left with absolutely nothing until the replacement arrives. To make matters worse, the new card comes with a completely different number, which means every single automatic payment you had set up -- subscriptions, utilities, bills -- gets instantly canceled. You then start receiving a flood of failed payment notifications, and you have to manually update your card details everywhere. A completely irresponsible and negligent institution.

My first time going into this branch and it was horrible. The manager was very rude and dismissive…read more I gave her my card, and she didn't give it back to me and when i remembered and went back she told me she shredded it and when i asked to speak to her manager, i was met with more rudeness. They treated me like a criminal. I wil not be going back here

I was shocked when I was told I'd be charged $9 to cash a Bank of America check at a Bank of…read moreAmerica. When I questioned the charge, I was made to look foolish by someone in management (The teller was lovely). The manager said it was a service fee. What service?! Have banking services gone a la carte? Are tellers working for tips? Ridiculous.

BEWARE! B of A has been sitting on almost $75,000 of my 92…read moreyear-old mother's stolen funds since 7/29/2022 from a forged check scam. Three of my mother's checks --written from a Citizen's Bank account -- were forged and brought for deposit to a New Haven B of A branch. B of A recognized that the checks were forged and stopped the money from going to the thieves but REFUSES to return the money to my mother. They last told us that there is nothing more they can do. This is elder abuse! An elderly woman's savings -- literally saved by a school teacher -- is being kept by B of A, a huge corporation rather than returned to its rightful owner. All research, paperwork, verification etc between both banks has been completed; police reports filed, everything in order and B of A REFUSES to return the money. The following people in their bank fraud dept are directly complicit: Britney, Supervisor and Andrew, Supervisor. When I last spoke to both of them they refused to connect me to their legal department or ANYONE else in the bank because we are not B of A account holders. Andrew told me to go open a B of A account at a local branch and "maybe they would talk and give more information." I can't believe this can happen but I am now talking to others who have had a similar experience. We're going to the FBI, and talking to news media about doing a story on this B of A practice of keeping retrieved funds from bank fraud rather than returning funds to their rightful owners. Meanwhile, my brother and I are paying for my mother's care.

Not sure why this place has such bad reviews.... I came in the other day and Elea was extremely…read morehelpful. I had my wallet stolen and needed a replacement card and she ordered me another and informed me that I could bring in my mew updated ID into the bank location so no one could use my old card and ID to access my account which I didn't even know was possible. So.... I guess this review is more about her excellent customer service than the branch itself. She was excellent!!

I've only used this location for basic teller services, but I've always found it adequate. The line…read moremoves quickly and there seem to be sufficient tellers assisting customers. There's frequently a greeter looking to assist people. There is an ATM inside the building that is in a private area and an addition 24/7 ATM outside the building on Elm, which I feel safe enough using on the weekends but might avoid if the area is deserted after hours.

Your customer service is absolutely horrible. I've been on hold for almost a half an hour to…read moredispute a charge because I couldn't dispute it yesterday because it did not post. A week ago you guys held a check for 5700 even though I never bounced one in my life for five days, the day before you had my account in the red -3600 for no reason nothing bounced just showed -3600. Major concerns with your bank. 12-4-2024 update. I received a call from Mike from the corporate office who actually explained why my check was held, which made perfect sense. I let Mike know if I was told that in advance I would never have written this review nor customer service several times. apparently the check was flagged by an outside company that questioned the availability of funds so I totally understand why the bank held the check. I just did not know the reason until today I think when corporate follows through with phone calls letters and trying to correct the situation it shows that the business cares, thank you for the phone call

Great location and easily accessible. Plenty of parking and very conducive to the flow of traffic…read moreon a busy Dixwell Avenue. Fortunately, there was no one in front of me and it was easy to get in and out quickly.

I put my citizens bank credit card right in the shredder and that's just where it belongs totally…read moreuseless no customer service

Thank you to Alana the Branch Manager, who took the time to problem solve, and not just dismiss a…read morecustomer's needs. I have banked with Citizens for a long time, after a awful and stressful visit she took the time to, still follow the rules, but make sure my banking needs were met, thank you.

My husband and I went in for a joint bank account change, but due to us being foreigners on visas,…read morethere were a lot of problems to process in the system. But the manager, two bankers (Jason and Brenda) made their best efforts to help us out, and were so polite, considerate and patient throughout the entire process. Not only were they trying to fix the problem in the computers, they also kept explaining and reassuring us along the way while they were doing the changes in the super complicated system. We felt such warmth and kindness from them, and wanna thank them for going out of their ways to help us and treat us so nicely. It was a Saturday late morning, when they could have gone off work at 12pm but they stayed and helped us. We were so so grateful and went home with our bank account fixed as joint. Thank you so much!

Probably the worst experience I have ever had with any type of buissness. All unprofessional, all…read moreunfriendly, from the security guard to the manager. Even the phone operator was a nightmare. If I used bank of america I would switch. These people do not want your buissness and I would not want to deal with them.