Your customer service is absolutely horrible. I've been on hold for almost a half an hour to…read moredispute a charge because I couldn't dispute it yesterday because it did not post. A week ago you guys held a check for 5700 even though I never bounced one in my life for five days, the day before you had my account in the red -3600 for no reason nothing bounced just showed -3600. Major concerns with your bank. 12-4-2024 update. I received a call from Mike from the corporate office who actually explained why my check was held, which made perfect sense. I let Mike know if I was told that in advance I would never have written this review nor customer service several times. apparently the check was flagged by an outside company that questioned the availability of funds so I totally understand why the bank held the check. I just did not know the reason until today I think when corporate follows through with phone calls letters and trying to correct the situation it shows that the business cares, thank you for the phone call

Great location and easily accessible. Plenty of parking and very conducive to the flow of traffic…read moreon a busy Dixwell Avenue. Fortunately, there was no one in front of me and it was easy to get in and out quickly.

The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

My family has been a member for this bank for years and it took us a while to find a better one…read morethan the one where we live that always makes mistakes. This bank is great- they get to know you by name and always are very kind. There is one lady, Lisa, who is sort of a manager that will help you with any problems and will try to solve them as fast as possible.

Chase Bank in Orange is amazing. Elijah helped me open an account. I had been having problems…read morewith Wells Fargo and I literally went in shaking because I had been cyber hacked again and the bank was not helping me at all and caused severe emotional and financial distress. Elijah was amazing and his customer service skills were awesome. We will be going back there soon to open another account.

Very friendly staff. Love the Saturday banking hours, walk up ATM as well as the drive thru ATM.read more

Could not be more accommodating and professional, I did not get her name but I'm use to a welcoming…read more& helpful atmosphere at this location in Monroe by all Chase personnel. The facility is always in tip top condition.

Not sure why the other reviews are so low. We've been banking at this location for 15 years. The…read morebranch manager is very friendly. Yes they have had some turnover, but everyone is friendly. I love having a bank that is open inside and being able to get full banking services when I'm away in other states. Can't do that with the other banks in Monroe. They fit our financial needs in a bank with smiles. Glad they are here.

Came back to Peoples after 25 years or so. The bank seems much better than all those years ago…read more Friendly service, free business checking and a zillion locations. Just waiting for mobile deposit for business accounts.

My husband and I were impressed with the abilities of Crystal at the White Plains Road branch. She…read morewas honest, kind, and patient during our somewhat complicated transactions and answering our many questions and concerns. Her professionalism and knowledge of the processes involved put us at ease as did her amicable nature and conversation style. Crystal's customer service skills are absolutely top notch.

This bank is only good for the savings, when it comes to checking account they will decline charges…read morefrom gas stations, Walmart, Big Y etc. But when they need to decline a transaction they don't, called in to tell them about a charge they should've declined especially when the account was at $0.00. Why allow a transaction to go through why not decline it, so now I have an overdraft fee and overdraft charge im negative $78 when I called to tell them this the guy said well it will take anywhere from 2 weeks to 30 days to resolve this issue so I asked so with rhe account in a negative will you still charge an overdraft fee daily, he says yes, at this point I am LIVID fucking PISSED, I had enough of this bank, come Tuesday I will be closing 6 of my accounts. Stick to savings cause this bank sucks for checking services. sikorsky. Done with it.

I would give them no stars if I could. Walked in and there was no one waiting. It took them 5…read moreminutes to even acknowledge me and then I was told they would be right with me. 2 tellers couldn't even stop what they were doing to conduct my business. Epic fail. I really miss the Wells Fargo in downtown Fairfield. Everyone there was friendly and efficient.

The staff are always friendly and helpful whether you use the drive thru ATM or go inside. Getting…read morecurrency from other countries is easy and takes less than a week to come in (if they have to order it). This is my go-to location because it's quick, friendly, and efficient.