I have always been happy with my chase bank and their customer service is always greatread more

Felicia T was amazing today! She was able to support me while during a little crisis. She was…read moreprofessional and kind to my situation. She also took the time to review policy to protect my privacy which I truly appreciate. Thank you!!! The whole staff was so sweet and thoughtful.

Lets just say helpful is an understatement. We needed to transfer money from a 5/3rd bank because…read morethere are none in the area to lock down a rental lease. The staff right away was talking one on one with the 5/3rd manager in Chicago to work on the process. May I also add this was on a sat. running against the clock of an early closing day. Both sides brainstorming figured it out and Javier did his awesome job of getting the certified check done and even waived the fee for us. The whole team was kind and inviting. I can not wait to move to the area and continue to use Chase as our primary bank. I must also add that they had coloring sheets for the kids and the coffee was not to bad either.

Location states open @ 9 currently 9:12 I understand being a little late but I went out of my way…read moreto drive here just for it to be closed

Definitely come to this BOA location if you want to wait in line for 20 minutes. You will NOT be…read moredisappointed.

Best bank to have. Always great service. Always on the cutting edge. First bank to have remote…read moredeposit and ATMs without envelopes. Used to be at BOA and the difference is like night and day.

Love the multi language speaking staff. Large facility with sections for open talk and private…read morecubical for private conversations as well as tellers. I will not comment on the drive thru as I have never used it. Staff is very friendly and efficient. Son loves their lolly pops.

I was opening a checking account with them and right away I was treated with such great service…read more Angela was there to help me and explained everything perfectly and was super helpful. Love then introduced himself and they both made me feel so welcomed and comfortable! Im so happy I decided to bank with them! Another employee at the front desk was so kind as well I wish I got her name:(

I moved to Norwalk in June of 2014 and I have only been able to use the ATM at this location once…read more All other times I tried to use it it was out of order. So I end up having to use an ATM where they charge me money or drive across town to the other WF...

you'll get better service from mcdonald's. it will take…read moreeffort to have worse service and sometimes it feels like they are actually trying to offer worse service. this is not reflective of the tellers... but mgnt and the bankers.

ive always had my reservations about Citibank. Their constant fees, the constant overdrafts, but…read morethis situation tops the cake. Decided to go to this location to cash a check. Never have i ever had an issue cashing a check with Citibank but today I guess wasn't looking bright for me. The teller asked for the check, studied it for less than a minute and said okay, do you have an account? I said yes and she stated that she needed me to put my debit card in. I did so only for her to tell me....yeah sorry I cant cash this. it's a non Citibank check. she told me I had to go to the bank that wrote the check. A good 30 MILES away from my home. I said fine and walked out, stirring no commotion. I then called Citibank customer service where the gentleman told me that this particular location has NO policy in place that says I couldnt cash a non citi check. He actually stated that their policy says that the limit for non- citi checks would be $5000. That's nice bc my check is half that. so no issue right ? so he wondered why the teller stated that she wouldn't do it. He told me to then go back to the location after he put a note on my account and ask to speak to a manager. This is where it gets juicy I went back and turns out they closed at 4. so lovely. I then had to deposit the check using the atm, which in the first place I never wanted to do and now i have to wait for my money to clear and then go back tomorrow for a 3rd time....to withdraw the money. I will be speaking to a manager and am seriously considering closing my account. Enough is enough. stop banking with people who don't care about losing your business, or even care to do their jobs correctly. Why should i have to return a 3rd time when you coulda just did your job right the FIRST time.

I think the guard is very respectful and kind as well as the manager Sabrina and teammates the…read moreplace is nice and clean with little music in the background

Gita at the Connecticut Ave branch in Norwalk is extremely helpful whenever we have an issue to…read moreresolve. She is a terrific asset to the bank and always there when you need her.

This bank is terrible. I've been with the bank for many years but this particular branch makes me…read morewant to change banks all together. I made a check deposit and they put it on hold and it is now going to take several days to receive my full deposit. I never have any issues with other branches. in fact the couple of issues I've had with deposits in a span of a decade it is always when I go to this particular branch. They are either that incompetent or they believe they have the authority to tell me when I can or cannot have my money. No matter what the reason is, it is unacceptable. If you want to save yourself from frustration don't go to this branch. They are horrible.

I cannot believe how bad this bank has become. I had a 8+ year relationship with them. I won't go…read moreinto the details but I highly do not recommend them. Customer service is the worst. I had four accounts with them that I closed back in January 2023. They just called me today to say that I owe them money, beyond ridiculous!!!!! Find another bank . The only reason there's one star here is because you can't post without putting down at least one.