Purchased car and rental insurance from Michael Saunders Allstate in July of 2023. They told me to get there app and sign up for drive wise and Paperless billing as well as auto pay. The problem was when I downloaded the app and started filling in the info, It came back to me with a Hello Maria. Maria is my ex -wife . divorced to 13 years or so . while we were married, she set up the house and cars with allstate. So my SS# was attached to this account. understand that she has not been a customer for over 10 years. Long and short of it, it would not let me into the account period. I asked them to fix it and they said they would, It fell of the radar and now, they added an extra $600 to my 6month policy. After 2 hours at the office, we finally fix it, but they refused to credit me on the policy difference on an issue that started on there end. I gave them the option to fix it right and they refused. read more