JULY 27- I Visit the office of the Allstate agency of David Gonzalez, 200 Connecticut Ave, Norwalk, CT, I was assisted by agent Mary Mironchik, who I asked to add "Rideshare" to my policy, she told me that to do that I have to open a new one to which I accessed. I told her I wanted everything from my old policy in the new one; This included add my son, my wife, Platinium status and exactly the same coverage. This agent told me that I only needed to pay the downpayment and that everything was fixed. I left the agency with the assurance that I had a new policy according to my requirements.
JULY 31- I called to confirm some documents in my life insurance and I found that I did not have the new policy for my vehicles, but not only that, they had not added my son, had removed the Patinium status, they had changed me the coverage, had removed the Ebill and even had written wrong the name of my son
Immediately I visited the agency and the agent Mary Mironchik in a quite decomposed and rude attitude affirm to my total surprise that I had not told her anything of what I affirmed. I expend another hour and a half this time with Vanessa and she assured me that everything was fixed.
The next day she (Vanessa) called asking me if I wanted to put my policy in the Paltinium status, which in my opinion was already done, still my son had not been added nor his name had been rectified. Suddenly I found that instead of the $ 180.00 that they had told me it would cost, my insurance went up to $ 280.00
August 2- I receive a call from Mary which asks me when I can visit the office, I told her to transfer me to David and I asked her not to hang up, aggressively, and very unprofessionally she hang up the phone.
I called and talked to Vanessa and told her to completely cancel the new policy and leave the old one because I could not trust what they were doing.
These people cannot change policies or coverage without the authorization of clients, this put my family at risk, if my son had an accident we would have found the surprise that he was not protected.
The unprofessional, rude and risky attitude of agent Mary makes her a big risk for Allstate and the clients who trust this company, but even more David Gonzalez the owner of it has not been able to intervene in this situation and apologize as it would correspond to a professional.
The work of this agency needs to be reviewed immediately and, if necessary, to remove the agents that have put Allstate clients at risk.
I hope you will immediately contact me and tell me in what way we will solve this problem, after many years with Allstate I have lost confidence in this company read more
