The worst bank ever! Somehow during their weekend "upgrade" my debt card number was stolen. I was…read moreinjured and have been house bound since May. My card was in my procession the entire time. Suddenly 2 days after their weekend upgrade storage charges were showing on my account. From PA and MD. I called to dispute it. The only explanation the could give me was my card was stolen. Well, I had the card in my hand when I called. Then they foolishly asked me if I lent the card to anyone. Once again I explained the card was in my procession the entire time. They had no response. Except they would dispute the charges and send me a new card in 5 to 7 business days. New charges appeared the next day. Called again same round of the same stupid questions as the day before on this time I was told they can't do anything with a pending transaction till it goes through. Do the person from my original call was wrong. Then they tell me card will come in 10 days. Ok second round of disputes in. 10 days pass no card . Call again then I'm told 7 to 10 business days. So now here we are 11 business days later. My replacement card WAS LOST! What can they do to help me?!?! Order another card that I'll get in 7 to 10 business days ( maybe) or with the whole 5 minutes the back is open maybe I could run in to get a temp card till some moron there figures out how to send a replacement card that doesn't get lost. I asked to speak to a supervisor. I've been on hold for 50 mins now. Apparently management is to busy to speak to a customer of 40 years. They must be trying to figure out how to send out replacement cards. I will be taking all of my money from this shitty establishment and moving it to a bank that actually appreciates its customers. DO NOT bank with Webster! Take your money and run! If I could give 0 stars I would.

The staff here should be nominated for sainthood. How they deal with most of the rude and ignorant…read morepeople that come here is beyond me. I've seen customers trying to cash checks without valid IDs, not even have an account at Webster, ask dumb things why they are still getting charged late fees when they mailed the check, etc. The line usually gets longer because of these idiots and then the customers in line make asinine comments like its staff's fault, but more likely cuz they are too chicken shit to make a comment about the customer who can say something back. I have been a customer of Webster for 15 years, have multiple accounts with them and have tried other banks and none come close to the customer service of ANY of the Webster branches I have gone too. The only reason I don't frequent this branch as much is because of the ignorant customers that seem to flock here like they have an idiot attraction device in the basement.

Such a wonderful family oriented bank. This is my first Wells Fargo experience outside of New…read moreYork. I must say Nicole demonstrated exceptional customer service with a smile. A smile goes a long way with me! Another point is the neighborhood feel - that's what a true banking experience should feel like. From the moment you step into this bank you are greeted by warm, friendly, service with smiling personalities, that truly shine through. If I lived in the area I would look forward to coming in just for the wonderful interaction. Made my day! Thank You Kindly Everyone At The Wells Fargo Shelton, CT Branch! *** They actually know the names of their customers - that's Gold Star Service!!!!! It's still FIVE STARS!!!!! I had to return the following day, due to my error. Again, as you enter you're transported to another world, where people are kind, friendly, and all smiles. Even the guy using the ATM smiled, and greeted me as I entered. Today, I had the pleasure of working with James, and once again the standard of professionalism was adhered, polished, and a shining example. Hats off to management - happy employees demonstrate effective management practices. Happy New Year!

Not a well Fargo banking customer but i do have my mortgage thru them. Went into this location to…read morepay bill sam (Samantha) was great upbeat and friendly.

The staff at this bank are very friendly and competent. I highly recommend this bank for personal…read moreand business accounts. I originally started banking here because I prefer a local bank. Now it is regional, but hasn't lost its local feel.

Excellent customer service from all customer service reps (tellers) at Cheshire Webster Bank…read moreSpecifically Sam also Shaina Mark Jesse

I would give 0 stars but can't. The management in this location mishandled my business account…read more They essentially stole over $1000 in overdraft fees and would not allow us to block charges when we had moved to a new bank. I had to run around between multiple locations. Many managers from different locations said this could be refunded. But the managers at this Wallingford branch had no empathy and were disregarding of the issue. This game of chasing my money was costing me expensive time that would have a better return when I focus on my business. So I had to stop with it. Just putting this here so others do not get played with in the same way. We were good customers for over 2 years and wanted to change banks. Because of this we lost over $1000 in fees to this location. Please refund.

The tellers are pleasant. But theirs never enough of them! They have 1 doing the drive thru and…read moreanother handling the people in the bank. The lines are out the door and no matter how trivial the transaction is it always takes a minimum of 15 minutes! I stood in line for 15 minutes and ended up leaving because the line wasn't moving!! (That goes for the drive thru as well) this happened more than once!!! America if u have to make a $100 dollar deposit at the Wells Fargo on Chase, make sure u bring a folding chair!!!!!

I had a really nice Banker today he was friendly by the name of Josean C. He made experience really…read moreentertaining because he assisted me with everything I needed done today(banking wise). Also told me that when I go inside I can transfer funds without having to worry about my transfer limit!! I like this bank bc if you use your debit card 10 X's in a month they do not charge a fee for having savings & checking account with them. Thumbs up Wells Fargo keep bringing in awesome Banking Cashiers.

the worst customer service of any bank or credit card company…read more the customer agents have no ability to resolve any problems. they are basically puppets. if i could get the word out, i would tell everyone to not do business with santander

Good crew...Good Service..May not have a ton of branches in New Haven area, But they can get stuff…read moredone

I know from own personal experience with Mutual Security, it is a very reliable and professional…read morefinancial institution. I have been a member with them when they were Avco-Lycoming Credit Union, and that has been since 1979. I have moved out of state after many years of being a member in Connecticut, am still a member. I personally appreciate their professionalism and heartfelt service. Great job Mutual Security personnel. Many, many thanks for "all" that you do on a daily basis, and throughout many years. G-D bless! Shalom Alecheim.

I have great experience with MSCU. since I've become a costumer they have been very helpful. I've…read morebought my house, recommend to a friend who also bought his house and also to another friend who bought a Tesla car. I would recommend anytime!!!