They've rescheduled my dad's appointment 3 times, when you call them they don't answer the phone and don't return the call even when you leave voicemails. This is not right my dad is older and works a full time job, he can't keep getting out of his job and not be seen just because the provider decides to leave early, they say they call you to reschedule but you never get a call from them ‍. My dad needs to see a doctor because he can hardly hear from his ears and they keep rescheduling the appointment!!!! Don't recommend this place. read more

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Although they were on the very top of "cost", they were very professional, on time, spent sufficient time with me and answered all questions

Thank you Dan Newmark: your service was excellent! Very polite, professional and patient. I am so happy with my hearing aides and I had a wonderful experience. Ms Marcela at front desk displayed outstanding customer service skills. Highly recommend them to others! read more

terrible customer service, equipment needs repeated attention even when hearing aid is still fairly new. plus, they never answer their phone & you always have to leave a message.... and in the lung beach, ca office, they never call you back a reasonable time frame!! it's time to find a more reliable vendor for hearing aides!! read more

Best customer service the dr very professional and caring Dr Dan and Dr Lyn are the best

I ABSOLUTELY did not want any more hearing aids after have had two pairs previously. I can't stand the feedback from them, and other issues that tend to come with them. I was just done! Thankfully I visited a different Audiologist in Los Angeles who convinced me that I truly needed to give this another shot, especially after the pandemic. Understanding that my hearing was becoming more and mor distorted, I agreed! Meanwhile, I signed up for AMERICAN SIGN LANGUAGE because eventually; I'll be completely deaf. That was my main and ONLY focus. I was referred to Connect Hearing by my new Audiologist of UCLA at 200 Medical Plaza. Since I had only recently moved to Los Angeles and am a Valley Girl, I decided upon the Encino office. Eventually, I made my appointment and went to see Dan. He was very calm and accommodating, even though I kept insisting that I didn't want the hearing aids. He measured my ears anyway and took molds as he continued to explain why they would be helpful to me, as he assured me that things have changed with new technology. I thanked him for his time and he informed me that they'd be contacting me in approximately a week or two to pick them up. Yeah whatever I thought! Finally, I got the call to go and pick them up. Dan sat me down and explained to me nice and loud enough for me to hear him how to use them. Mine were actually charging in the case as he was using some similar to mine. That in itself was totally different from the previous two pair that I had in the past. This means no more changing hearing aid batteries, nor buying them for that matter! Eventually, Dan stood up and carefully placed each device in my ear and asked if I could hear him. Immediately, I got choked up and emotional as tears rolled down my cheeks. At that moment I remembered the ONLY thing that I did like about having hearing aids. I could hear how loud I talked while wearing them and I would automatically speak lower because of them. I was ecstatic!! I heard him and heard him very nicely. Also, the fit was my very first custom fit because of the molds he used on my first visit. There's not as much feedback because they're a custom fit! Next Dan showed me how to install an App on my cell phone to control the volume, more tears!!!! Finally, he called me on my cell phone and he spoke to me right there on his office. Dan the Man, absolutely gave me my life back and I am so very happy and grateful to him and his staff!!!! I no longer have to reach for my ear buds daily and make sure that they're changed before leaving the house. My new hearing aids are better than ear buds and I can control the volume as well as the clarity on my own cell phone. I regularly use search google maps while I'm driving in order to get directions. Now my customized Ear Bugs (HEARING AIDS) from Dan the Man, does exactly what ear bugs did before but better! Dan also said that he can show me how to download the App on my regular laptop that I use daily. I haven't done that yet, however I am FOREVER grateful for him and his team!!! The care and concern for me to feel as normal as possible with my hearing disability is UNMATCHED!! Thank you ENCINO CONNECT HEARING I LOVE & APPRECIATE YOU!! If you're in DOUBT at all, please don't be. Go see Dan the Man, you won't regret it!!! read more

Well I never thought I'd be doing this , but I think Connect needs to know ..... Got my hearing aids from connect years ago . Randy was my technician and was very helpful . He helped me get proficient at changing the "filter" and fixed my aids when they weren't working properly ..... No charge .... Every time I came in I was checked thoroughly , checking that the hearing aids were working properly , etc,. So imagine my surprise when I went in because one of the "tubes" had broken off . New secretary and then the technician cae out ( not Randy) had the aids in a bag and gave them to him . Told by secretary that it would be $75.00 ..... I was fine with that . Minutes later , tech comes out with fixed aid and says the other looks like it's going to break , if I wanted it fixed also . I asked if that was going to be another $75.00 ? I was told it would ! I said no and was handed the hearing aids and paid the $75.00 ! Never asked to put them on , or checked ..... The tech even said he couldn't get one to turn on ! I'm telling you this so if the sales go down , you'll know why ...... I'll stop here ..... You get the picture ...... Sad that you lost a customer because of staff ... read more

I recently revisited Connect Hearing, this time for my mom. Connie was warm and friendly and her bright smile made us feel at home. This is so often missing in the health care world. Dan, the audiologist, was also polite and knowledgeable and made the whole process as painless as possible. read more

I am a new client at Connect Hearing. Dan provided me with excellent customer service. He spoke slowly, clearly, and connected personally. He is compassionate, patient, and displayed enthusiasm. He understood how I felt about my hearing loss let me voice my concerns. The front office staff displayed outstanding customer service skills. Connect hearing has up to date testing equipment and it was quick & in-depth. My hearing aids are blue tooth compatible & Dan demonstrated how to use the hearing devices. Thank you, Dan for your excellent service. read more

My boyfriend who is profoundly deaf got great service from Dan and everyone at Connect hearing in Encino. Ease of making appointment- 5 stars, The testing was quick and thorough - we give 5 stars, The hearing aids ( proper type for him) work great- 5 stars, and came with battery supply for a year and inexpensive additional battery purchase post one year- 5 stars! Explained how to use hearing devices very thouroughly- 5 stars The quality of the product delivered is very good and he is very happy with his experience with Connect Hearing Encino! Thank you for your great service! read more

I have been going to Dan Newmark at this facility for more than 5 years and highly recommend him. The Office is well organized, Dan is courteous and knows his stuff very well. Also, he is very punctual, never have to wait more than 5 minutes. read more

I took my grandfather here to get his hearing aid and we had wonderful experience. Every point from the reception desk to doctor's office was mastered to perfection. When the time hit our appointment time, they immediately called us in and didn't make us wait whatsoever. The doctor explained everything very thoroughly and scheduled a follow up appointment to make adjustments. I'm very happy with their service and I highly recommend them to others. read more

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I have been a client at Connect Hearing for year's and i couldn't recommend any better Hearing Specialist's ask for Dan he is the best

I was so impressed with the level of service. The staff incredibly patient with me, and her level of thoroughness made the experience a very productive and pleasant one. My appointment time came, and I was seen immediately and overall, I felt taken care off. I would recommend this place and would tell people to come here with the confidence that their needs will be met. Consider me a very satisfied customer. read more

I chose Connect Hearing after reading Yelp reviews, all of the real ones being positive. Dan and Nicole have always been very responsive and helpful. Dan is patient and thorough, taking whatever time is required to make sure things are right, including calling Unitron for programming help if needed. I highly recommend them. read more

Dan is an excellent audiologist. He was very thorough with every question and concern my mom had at her initial appointment. Also, extremely understanding and patient with my 2 year old son who was being a bit loud, so that's a huge plus for him lol After two weeks of trying the hearing aid we went back and I explained that my mother just didn't feel comfortable with it and he offered other styles and models that would would appeal to my mom. He also suggested that if she decides not to get one, to come back in a year for another test to see where she's at. My mom loved that he offered other styles but wasn't pushy in selling either. Definitely taking my mom back in a year and see if she decides to get it then. Excellent customer service! read more

I am leaving this review on behalf of my parents. My parents were referred to see Dan at connect hearing because my dad has been complaining he can't hear all that well. My dad ordered a 1700$ ear piece and decided last minute he was not going to move forward with it. They were so impressed from the doctors patience and the fact that he was thorough and informative really made me feel important and that my parents were just not a number. My mom hardly ever tells me to leave reviews for people, but She made it a point to tell me to leave this doctor one. She said she would recommend her cousins and anyone she knows needs to see a hearing doctor. Luckily, my dads ears are not that bad- he will be going back in one year for a check up. I hope you know that when a doctor is patient with their patients it says a lot about them as a person. THEY CARE! Thank you Nicole and Dan for taking care of my father and being understanding that he no longer wanted the ear piece. Will make sure to refer everyone that I know as well. read more

I took my mum here for her hearing aids, impressed with the level service. Dan was extremely helpful, patient and very professional. The receptionist is very polite and helpful. Have been there twice and both times we were seen exactly on our appointment time. read more

You should wish that all your medical providers were like Dan. He is knowledgeable, capable, patient and caring. He went the extra mile to make sure that I got the right hearing aids, including real ear measurements and understanding what my issues were and might be. I can't recommend him enough. read more

I've been coming here for almost 2 years and this place is amazing. Dan has been very professional, courteous and kind. The receptionist Verónica was extremely helpful and very friendly. She's a great asset for being bilingual. I highly recommend this place for your hearing aid needs. read more

Such an amazing facility. Dan (the audiologist) is so knowledgeable and helpful. Connect hearing goes above and beyond with true compassion and willingness to help their patients. Brian is very nice too. They accept MediCal and have interest free financing options for hearing aids! If you are in need of a hearing aid, please visit this facility!!! read more