so great!! Really nice people. very great service, and good communication thru out the testsread more

Amazing and efficient customer service! I have always been very pleased with the staff's…read moreprofessionalism and knowledge. Rubina especially is a very quick, kind, and reliable employee who goes out of her way to help.

Took my dad for an appointment today. I did read some of…read morethe reviews and was unsure how the visit would go, but I have to say it was an amazing visit. Hugo was caring, kind and understanding. He took his time explaining everything. We did not feel pressured to make a purchase, nor did we feel rushed. I know everyone's experience is different, but I have to say we had a great experience there today. When you go to an office where the staff enjoys what they do, it makes the experience that much better. Can't forget the receptionist. She was very kind, and friendly, definitely made us feel welcome. Definitely recommend!!

I'm a musician and was very nervous about getting hearing aids. Dr. Hugo's knowledge and expertise…read morewas impressive. He immediately knew which hearing aid and brand would be best for my needs and career. But what I appreciate most is his generosity and continued instruction as I began wearing them. Because of my specific needs as a musician, I'm fine tuning with the Equalizer more than most people. Lynette was also wonderful with follow-up. The receptionist couldn't be more helpful and kind. A spectacular group of people - I'm very grateful, thank you!

I truly appreciated East Valley Audiology when Dr. Miller was in charge. She retired, somebody…read moreelse took over the business and I was very disappointed with the new audiologist. I am looking for another one in the Burbank area.

The best audiologist in the greater valley area. The office staff is super. Glad that I found them.read more

I have taken both my parents to this place and I wouldn't recommend it to anyone else because once…read morethey collect money from your insurance company they don't care about following up or giving you any services. My mother has an issue with her hearing aid and for the last 10 days I've been calling and leaving 5 messages and mentioning that it's an urgent matter and until this moment nobody has responded back. Extremely unprofessional and careless.

She was very caring, and kind and show me how to used my hearing aids properly…read more Thank you

It's always a pleasure visiting this office where I get my hearing aids cleaned every few months…read more Any problems I have are resolved and questions are answered. The staff is friendly and knowledgeable. I can't think of anything else that I could possibly need.

The Audiologist I saw here was substantially less helpful than AI. She did the basic tests she's…read moretrained to do and had no knowledge past that. Everything I would bring up she would tell me I should ask an ENT, only for the ENT I saw yesterday to tell me these are all questions strictly for an audiologist. I now have to book another audiologist, repay copays, fees and waste my time since Sonus doesn't hire quality audiologists. If a company wastes your money and time, they are basically a scam. The office is also sad looking and run down.

I had a wonderful experience at the Alhambra Hearing Aid Center…read more Rita at the front desk was very helpful in answering all my questions and quickly checking my insurance eligibility. Dr Jodie Chang was very nice, patient, and professional, she explained everything I needed to know step by step on how to use my new hearing aid. I truly appreciate their excellent service for making the whole process easy and comfortable. William Tang

It's not easy to know you have a hearing loss at a younger age. Dr. Ting is amazing! He is very…read morepersonable, meticulous and detailed when explaining every step to you. It's not easy finding a Dr. who is patient enough and willing to take the time to guide you through the process. Learning how to use a hearing aid and understanding the use of an app takes A LOT of patience especially for those not tech savvy. I could imagine the headaches he gets trying to teach this to elders on a daily basis! God bless him! There is plenty of parking in a structure and he doesn't overbook as I waited less than 5min each time. The front desk lady is also very sweet. Thank you Dr. Ting and front desk lady (sorry forgot her name) for a comfortable experience during a rough time.

I have been struggling with tinnitus for a few years and have experienced several debilitating…read morespikes. My most recent spike led me to Dr. Cohen, and I truly don't know what I would have done without her. I've seen several highly regarded audiologists who specialize in tinnitus over the years, and while many were knowledgeable, none came close to Dr. Cohen. Her compassion, kindness, and empathy are unmatched. She took the time to listen, offered multiple treatment options, and, most importantly, gave me real solutions instead of just telling me to "learn to live with it." Dr. Cohen has a calming presence that almost feels like she has healing powers. I know that sounds wild, but believe me, she somehow does. I also want to mention that the front office staff is incredibly friendly and welcoming. I will be recommending Dr. Cohen to all of my friends and family without hesitation. I have finally found my lifelong audiologist, and I am incredibly grateful for the care she has provided.

I recently moved to LA, so I went to Dr. Shahrzad to get custom musician's earplugs made. While she…read moreworks with several companies, I specifically wanted Westone plugs, and she was more than happy to accommodate my request. Dr. Shahrzad is extremely knowledgeable, patient, and took the time to answer all of my questions. Having had a poor experience getting custom earplugs made elsewhere in the past, working with her was a night-and-day difference. She took great ear impressions and truly cares about delivering an effective, well-fitting final product. Highly recommended!

They have continued to provide excellent service;they now have a wonderful…read moreperson working in the department, Diana Talley, whom I knew when she was Julie's 'receptionist.' Diana had tremendous potential and Im so happy to see that she is now licensed to sell the aids and she explains things so clearly and she is so pleasant and knowledgeable. Bernardo, who is the new'Diana' also has much charm and hopefully, he will also be able to spend the time to become licensed At the moment Diaana is only there two days a week, as she's still in Azuza helping Julie. They need some one FUULL TIME , Yesterday, so to speak. It's always crowded and I don't want to keep others waiting, because I can never remember what has just been more than adequately explained. I praise the LOS FELIZ CostCo hearing aid with great affection; it' s true the lines to check out for everything else are demoralizing if you have only one or two items. When are they going to realize that they need a 5 items or less. It's not fair! BUT that's another story. Medicare does NOT cover hearing aids;Costco offers a wonderful alternative, and Diana is superior!!

Came to Costco HA Center after a visit to HearUSA store in Silver Lake ( HearUSA is the only vendor…read moreapproved under my Kaiser Medicare Advantage+ insurance). The net out of pocket cost of Silk Charge&Go IX HAs after insurance benefit was over $4000. So after more HA product research, I found the Rexton Reach inoX-CIC Li 80 mode product offered by Costco (same features way less $$$). Reginald (aka Red) was the Costco audiologist and gave me a comprehensive hearing exam, explained all the testing and answered my questions clearly. I was shopping for the Rexton Reach inoX-CIC Li 80 model HA offered by Costco that was equivalent to and half the cost of the Silk Charge&Go IX. After testing was complete, Red fitted me with a pair of demo Rexton devices to wear while shopping at Costco so I could experience them and play with the Rexton app controls on my iphone. I ordered them after the demo, came back a week later and picked them up. Red scheduled an evaluation follow-up appt in 2 weeks to review my experience, review the 5 default audio processing profiles and create a custom profile based on my use. Appointments every two weeks to monitor and review my usage and needs are continuing. Red is the best and I am a happy Los Feliz Costco HA customer now !!!